Helpfull vs Basecamp

Basecamp logo

Basecamp

4.1
(5,257)
At a Glance
Helpfull logo
Helpfull
Starting at:
$0.00/month
Basecamp logo
Basecamp
Starting at:
$11.00/month
Overview
Helpfull logo
Helpfull
Helpfull is a customer support platform designed to improve communication between businesses and customers. Core features include a unified inbox, automations, and a knowledge base. Helpfull aims to streamline and simplify customer support by providing all the necessary tools they need in one pla... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpfull
View 4 images
Helpfull Screenshots
Basecamp logo
Basecamp
Basecamp has evolved as a project management platform since its launch in 2004 but its mission to help remote teams stay organized, productive, and efficient remains. One new feature that Basecamp recently added is called Basecamp Hill – a visual representation that divides the component of a pro... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Basecamp
View 6 images
Basecamp Screenshots
Pricing
Helpfull logo
Helpfull
Free trial available
Free plan available
Billing type Recurring Subscription
personal use
$0.00
/ month
Premium
$49.00
/ month
Professional
$299.00
/ month
See all pricing
Basecamp logo
Basecamp
Free trial available
Free plan available
Billing type Recurring Subscription
Start
$11.00
/ month
See all pricing
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Pros and Cons
Helpfull logo
Helpfull
Pros

Not enough data available.

Cons

Not enough data available.

Basecamp logo
Basecamp
Pros
  • Excellent for schedule and to-do list management
  • Automatic check-ins and group chat for remote work
  • Helpful message board
  • Useful for finding crucial documents
  • Easy and customizable environment
Cons
  • Requires third-party integration for time tracking
  • Features need to be a bit more flexible to achieve better functionality
Reviewer's Segments
Helpfull logo
Helpfull
Insufficient data to show segment split
Basecamp logo
Basecamp
Small Business
49.82%
Mid Market
33.27%
Enterprise
16.91%
Deployment
Helpfull logo
Helpfull
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Basecamp logo
Basecamp
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpfull logo
Helpfull
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Basecamp logo
Basecamp
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpfull logo
Helpfull
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Basecamp logo
Basecamp
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Helpfull logo
Helpfull
See all alternatives
Basecamp logo
Basecamp
See all alternatives
Company Details
Helpfull logo
Helpfull
  • By Helpfull LLC
  • Located in San Francisco, CA, United States
  • Founded in 2016
Basecamp logo
Basecamp
  • By Basecamp, LLC
  • Located in Chicago, Illinois, United States
  • Founded in 1999