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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Agile CRM
- AppsFlyer
- Asana
- Close
- CloudTalk
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Kinsta
- KrispCall
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- OnePageCRM
- PartnerStack
- Playvox
- Provide Support Live Chat
- Segment
- SendBird
- Shopify
- Slack
- Stamped
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zapier
- Zendesk
- Zonka Feedback
- Zowie
Total integrations:
28
- Agile CRM
- AppsFlyer
- Asana
- Close
- CloudTalk
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Google Workspace
- HubSpot
- Intercom
- Intuit Mailchimp
- Kinsta
- KrispCall
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- OnePageCRM
- PartnerStack
- Playvox
- Provide Support Live Chat
- Segment
- SendBird
- Shopify
- Slack
- Stamped
- SurveyMonkey
- Testimonial
- Trello
- Twilio
- Zapier
- Zendesk
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Common categories include: Help Desk Software, Digital Customer Service Platforms, Customer Self-Service Software, and Conversational Support Software.
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
