Helpshift vs Help Scout

Take a look at how Helpshift and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Helpshift scores 4.3 out of 5 from 379 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Helpshift Logo

Helpshift

4.3
(379)
Help Scout Logo

Help Scout

4.4
(401)
Start selling digital products with Crevio
Crevio Logo
Crevio
Sponsored
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
At a Glance
Helpshift Logo
Helpshift
Starting at:
$150.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Helpshift Logo
Helpshift
Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpshift
View 5 images
Helpshift Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Helpshift Logo
Helpshift
Free trial available
Free plan available
Billing type Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
Helpshift Logo
Helpshift
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Helpshift Logo
Helpshift
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Helpshift Logo
Helpshift
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Helpshift Logo
Helpshift
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Helpshift Logo
Helpshift
Total integrations: 28
  • Agile CRM
  • AppsFlyer
  • Asana
  • Close
  • CloudTalk
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Kinsta
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • OnePageCRM
  • PartnerStack
  • Playvox
  • Provide Support Live Chat
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Agile CRM
  • AppsFlyer
  • Asana
  • Close
  • CloudTalk
  • Desk.com
  • Dropbox Business
  • Freshdesk
  • Gmail
  • Google Analytics
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Calendar
  • Google Workspace
  • HubSpot
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Kinsta
  • Meta for Business
  • Microsoft Teams
  • Mixpanel
  • MoEngage
  • OnePageCRM
  • PartnerStack
  • Playvox
  • Provide Support Live Chat
  • Segment
  • SendBird
  • Shopify
  • Slack
  • SurveyMonkey
  • Testimonial
  • Trello
  • Twilio
  • Twitter
  • Zapier
  • Zendesk
  • Zowie
Top Alternatives
Helpshift Logo
Helpshift
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Helpshift Logo
Helpshift
  • By Helpshift, Inc.
  • Located in San Francisco, CA, USA
  • Founded in 2012
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011