JivoChat vs Help Scout

Take a look at how JivoChat and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. JivoChat scores 4.8 out of 5 from 47 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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JivoChat Live Chat Software logo

JivoChat

4.8

( 47 )

Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

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At a Glance
JivoChat Live Chat Software logo
JivoChat
Starting at:
$19.00/month
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Overview
JivoChat Live Chat Software logo
JivoChat
JivoChat is a free live chat software that helps online businesses talk to their customers in real-time. With this solution, users can offer a 360-degree customer support system and connect message funnels, offer calls, and configure and customize their customer services specifically to their nee... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
JivoChat
View 5 images
JivoChat Screenshots
JivoChat screenshot 1
JivoChat screenshot 2
JivoChat screenshot 3
JivoChat screenshot 4
JivoChat screenshot 5
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
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Pricing
JivoChat Live Chat Software logo
JivoChat
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$0.00
/ month
Professional
$19.00
/ month
Enterprise
Contact Us
See all pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
JivoChat Live Chat Software logo
JivoChat
Small Business
34.04%
Mid Market
65.96%
Enterprise
0.0%
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
JivoChat Live Chat Software logo
JivoChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
JivoChat Live Chat Software logo
JivoChat
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
JivoChat Live Chat Software logo
JivoChat
  • Documentation
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Integrations
JivoChat Live Chat Software logo
JivoChat
Total integrations: 14
  • Agile CRM
  • Bitrix24
  • Builderall
  • Close
  • CloudTalk
  • Drupal
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Ucraft
  • Wix
  • Zapier
  • Zoho CRM
  • Zowie
Help Scout Help Desk Software logo
Help Scout
Total integrations: 13
  • Agile CRM
  • Bitrix24
  • Builderall
  • Close
  • CloudTalk
  • Drupal
  • Gmail
  • Google Workspace
  • HubSpot
  • Instagram
  • Intuit Mailchimp
  • Joomla
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pipedrive
  • Provide Support Live Chat
  • Shopify
  • Squarespace
  • SurveyMonkey
  • Testimonial
  • Ucraft
  • Wix
  • Zapier
  • Zoho CRM
  • Zowie
Top Alternatives
JivoChat Live Chat Software logo
JivoChat
See all alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Company Details
JivoChat Live Chat Software logo
JivoChat
  • By JivoSite Inc.
  • Located in Wilmington, Delaware, United States
  • Founded in 2012
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011