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Methodology
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At a Glance
Overview
KrispCall is a cloud-based VoIP and business phone platform that provides virtual phone numbers in 100+ countries, unified handling of calls/SMS/MMS/voicemail, AI-powered calling intelligence (transcription and summaries), deep CRM integrations, outbound tools (power dialer, bulk SMS), advanced r... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
Wati is a SaaS platform for businesses to manage marketing, sales and support via messaging channels (primarily WhatsApp, plus Instagram, Facebook, RCS, SMS and TikTok). It provides a shared/team inbox, chatbots (no-code), AI agents and copilot, automation workflows, campaign broadcasting, CRM/sa... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essential
$12.00
/ month
Standard
$32.00
/ month
Enterprise
Contact Us
Free trial available
Free plan available
Billing type
Perpetual License
Custom domain (add-on)
$50.00
one-time
Growth
$59.00
/ month
Pro
$119.00
/ month
Business
$279.00
/ month
Dedicated server (add-on)
$1000.00
/ month
PAYG (India)
Contact Us
Pros and Cons
- Global virtual numbers in 100+ countries
- Rich feature set including unified inbox, power dialer, AI transcription & summaries
- Competitive entry pricing with annual discounts
- Extensive CRM and business-tool integrations
- Cloud-only, no hardware required; fast deployment
- Calling minutes and SMS are billed separately and can add significant usage costs
- UI language/localization beyond English not clearly documented
- Some advanced call center features (predictive dialing, advanced speech analytics) are not clearly documented
- No explicit built-in call scheduling / callback feature documented
- No free trial (relies on demos and 14-day money-back guarantee)
- Unified platform combining messaging, marketing, sales and support
- Strong WhatsApp Business API support with AI enhancements (agents, copilot, translation)
- Broad integration library and documented APIs/webhooks
- Mobile apps for iOS and Android included
- 7-day free trial without payment details
- Pricing can be complex: message-based pricing plus add-ons and regional differences
- Some advanced features (webhooks, integrations, Instagram inbox) are locked behind higher tiers or unavailable on PAYG
- Automation trigger and chatbot session limits can be restrictive at high volumes unless upgraded
- Reported issues with support responsiveness and onboarding in some reviews
- Round-robin assignment and phone-number masking are missing or plan-limited
Reviewer's Segments
Small Business
77.42%
Mid Market
19.35%
Enterprise
3.23%
Small Business
81.4%
Mid Market
16.74%
Enterprise
1.86%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
13
- Affinity
- Attio
- Bitrix24
- Calendly
- Capsule CRM
- Greenhouse
- HubSpot CRM
- Klaviyo
- Kommo
- Notion
- Pipedrive
- Shopify
- WooCommerce
- Zapier
- Zoho CRM
- Zoho Recruit
- folk
Total integrations:
8
- Affinity
- Attio
- Bitrix24
- Calendly
- Capsule CRM
- Greenhouse
- HubSpot CRM
- Klaviyo
- Kommo
- Notion
- Pipedrive
- Shopify
- WooCommerce
- Zapier
- Zoho CRM
- Zoho Recruit
- folk
Top Alternatives
Categories
No common categories found.
Company Details
- By KrispCall PTE. Ltd.
- Located in 531A Upper Cross Street, #04-95 Hong Lim Complex, Singapore
- Founded in 2022
- By Clare.ai Limited (Wati)
- Located in Hong Kong, Hong Kong
- Founded in 2020
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