LiveChat vs Help Scout

Take a look at how LiveChat and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. LiveChat scores 4.5 out of 5 from 747 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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LiveChat Logo

LiveChat

10% off first payment + 30 day trial
4.5
(747)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
LiveChat Logo
LiveChat
Starting at:
$24.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
LiveChat Logo
LiveChat
LiveChat is a premium live chat and help desk software for business. The platform is designed and built specifically for amazing customer service and is used in over 150 countries by over 31,000 organizations, including small, medium and enterprise organizations who want to improve customer satis... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
LiveChat
View 6 images
LiveChat Screenshots
LiveChat screenshot 1
LiveChat screenshot 2
LiveChat screenshot 3
LiveChat screenshot 4
LiveChat screenshot 5
LiveChat screenshot 6
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Exclusive Deals
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Pricing
LiveChat Logo
LiveChat
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$24.00
/ month
Team
$49.00
/ month
Busniess
$69.00
/ month
Enterprise
Contact Us
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Reviewer's Segments
LiveChat Logo
LiveChat
Small Business
44.98%
Mid Market
36.41%
Enterprise
18.61%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
LiveChat Logo
LiveChat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
LiveChat Logo
LiveChat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
LiveChat Logo
LiveChat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
LiveChat Logo
LiveChat
Total integrations: 26
  • 1CRM
  • Agile CRM
  • Benchmark Email
  • Clearbit
  • Close
  • CloudTalk
  • Domain.com
  • Dropbox Business
  • Easywp
  • Gmail
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Workspace
  • Grasshopper
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shift4Shop
  • Site123
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Testimonial
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • 1CRM
  • Agile CRM
  • Benchmark Email
  • Clearbit
  • Close
  • CloudTalk
  • Domain.com
  • Dropbox Business
  • Easywp
  • Gmail
  • GoDaddy Email & Office
  • GoDaddy Website Builder
  • Godaddy Hosting
  • Google Workspace
  • Grasshopper
  • HostGator Website Builder
  • Inbenta Chatbots
  • Intuit Mailchimp
  • Jimdo
  • Kinsta
  • Omnisend
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Shift4Shop
  • Site123
  • SurveyMonkey
  • Survicate
  • TeamViewer
  • Testimonial
  • Ucraft
  • WP Engine
  • WebWave
  • WhatsApp Business
  • Wix
  • Zowie
Top Alternatives
LiveChat Logo
LiveChat
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
LiveChat Logo
LiveChat
  • By LiveChat Software S.A.
  • Located in Wroclaw, Lower Silesian District, Poland
  • Founded in 2002
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011