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Methodology
Help Scout
4.4
( 401 )
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At a Glance
Overview
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Olark is WCAG 2.0 AA compliant, accessible, and GDPR-ready platform touted as the best way to help boost business sales, solve issues and understand your customers. It gives customers the answers they need immediately and helps deliver powerful insights about what they want to build lasting custo... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Full-featured live chat
$29.00
/ month
Reviewer's Segments
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Small Business
50.67%
Mid Market
43.95%
Enterprise
5.38%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
16
- Agile CRM
- Better Proposals
- Close
- CloudTalk
- Desk.com
- Domain.com
- Front
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Kinsta
- Kissmetrics
- KrispCall
- Nimble
- OnePageCRM
- Pagecloud
- PartnerStack
- Pinecone
- Provide Support Live Chat
- Shopify
- Sitecore Experience Manager
- SnapEngage
- Stamped
- SurveyMonkey
- Testimonial
- Thinkific Plus
- Zapier
- Zonka Feedback
- Zowie
Total integrations:
20
- Agile CRM
- Better Proposals
- Close
- CloudTalk
- Desk.com
- Domain.com
- Front
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Workspace
- Groove
- Highrise
- HubSpot CRM
- HubSpot Marketing Hub
- Insightly CRM
- Intuit Mailchimp
- Kinsta
- Kissmetrics
- KrispCall
- Nimble
- OnePageCRM
- Pagecloud
- PartnerStack
- Pinecone
- Provide Support Live Chat
- Shopify
- Sitecore Experience Manager
- SnapEngage
- Stamped
- SurveyMonkey
- Testimonial
- Thinkific Plus
- Zapier
- Zonka Feedback
- Zowie
Top Alternatives
Categories
Company Details
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
- By Olark
- Located in Ann Arbor, Michigan, United States
- Founded in 2009
