Pipedrive vs Bitrix24

Take a look at how Pipedrive and Bitrix24 stack up against each other across pricing, features, and support using feedback from real users like yourself. Pipedrive scores 4.2 out of 5 from 1732 reviews, while Bitrix24 has been rated 4.1 out of 5 from 515 reviews.
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Pipedrive logo

Pipedrive

4.2
(1,732)
Bitrix24 logo

Bitrix24

4.1
(515)
At a Glance
Pipedrive logo
Pipedrive
Starting at:
$14.00/seat/month
Bitrix24 logo
Bitrix24
Starting at:
$61.00/month
Overview
Pipedrive logo
Pipedrive
Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipedrive - Lead Inbox
View 3 images
Pipedrive Screenshots
Pipeline view
Pipeline view of your deals in Pipedrive
Lead Inbox
Lead view in Pipedrive
Email Sync
Sync with all main email providers
Bitrix24 logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
Pricing
Pipedrive logo
Pipedrive
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Essential
$14.00
per seat/ month
Advanced
$29.00
per seat/ month
Professional
$49.00
per seat/ month
Power
$64.00
per seat/ month
Enterprise
$99.00
per seat/ month
See all pricing
Bitrix24 logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
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Pros and Cons
Pipedrive logo
Pipedrive
Pros
  • Straightforward and intuitive user interface
  • Unlimited custom fields for collecting customer information
  • Easily track deals, values, and win probabilities
  • Access custom reports to track recurring revenue
  • Examine individual sales calls, emails, and demos
Cons
  • Limited functionality for bigger businesses
  • Problems with list separation
Bitrix24 logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Reviewer's Segments
Pipedrive logo
Pipedrive
Small Business
67.38%
Mid Market
25.69%
Enterprise
6.93%
Bitrix24 logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Deployment
Pipedrive logo
Pipedrive
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Bitrix24 logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Pipedrive logo
Pipedrive
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Bitrix24 logo
Bitrix24
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Pipedrive logo
Pipedrive
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24 logo
Bitrix24
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Top Alternatives
Pipedrive logo
Pipedrive
See all alternatives
Bitrix24 logo
Bitrix24
See all alternatives
Company Details
Pipedrive logo
Pipedrive
  • By Pipedrive
  • Located in New York, New York
  • Founded in 2010
Bitrix24 logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012