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Methodology
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At a Glance
Overview
Pipedrive is a web-based sales CRM platform that provides users full visibility of all active sales pipelines. It’s best known for its interactive user interface that displays detailed progress stages for every deal, along with key details an actionable items. The platform was specifically built ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Shape is a cloud-based, all-in-one CRM platform combining sales, marketing, communications, automation, and AI. It centralizes lead capture, pipeline management, calls/texts/email in a unified inbox, marketing automation (drip campaigns, landing pages, social), reporting and dashboards, role-base... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essential
$14.00
per seat / month
Advanced
$29.00
per seat / month
Professional
$49.00
per seat / month
Power
$64.00
per seat / month
Enterprise
$99.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Core
Contact Us
Complete
Contact Us
Enterprise
Contact Us
Pros and Cons
- Straightforward and intuitive user interface
- Unlimited custom fields for collecting customer information
- Easily track deals, values, and win probabilities
- Access custom reports to track recurring revenue
- Examine individual sales calls, emails, and demos
- Limited functionality for bigger businesses
- Problems with list separation
- Wide range of features in one platform: CRM + sales + marketing + communications + AI
- Flexible, modular pricing with add-ons and scalable enterprise options
- Strong AI capabilities: automated calling, texting, scoring, insights
- Good support and onboarding resources (guides, webinars, video tutorials)
- Mobile app enabling work on the go
- Pricing not fully transparent; Core/Complete/Enterprise require quotes
- Advanced features (branching, custom UI) are add-ons for lower tiers
- No publicly confirmed multi-language/localization support
- No on-premises or offline deployment option stated
- Mobile app reviews appear mixed (low Android rating noted)
Reviewer's Segments
Small Business
67.38%
Mid Market
25.69%
Enterprise
6.93%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
127
- 800.com
- Acquire.io
- Affinity
- Airmeet
- AliveChat
- Amplemarket
- Apollo.io
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Automizy
- Avochato
- Benchmark Email
- Bookyourdata
- Bouncer
- Brevo Marketing Platform
- Browse AI
- BuiltWith
- Calendar
- Calendly
- Calilio
- Campayn
- Caspio
- ChatArt
- ClickSend
- Closely
- CloudTalk
- Cloudzy
- Cognism
- Comm100
- Creatio
- Deskxpand
- Dialpad Talk
- Diginius Insight
- DocuSign
- Domain.com
- EasyTools
- Elastic Email
- Enonic
- Expandi.io
- Fibery
- Folderly
- Freedcamp
- Genesis Pro
- Gist
- GoToWebinar
- Google Meet
- Help.com
- HelpCrunch
- Helpdesk
- Highlevel
- HubSpot Email Hosting
- Hunter
- Incrowd Interview
- Instantly
- Involve.Me
- JivoChat
- Jotform Tables
- KrispCall
- Landbot
- Landingi
- LeadIQ
- LiquidPlanner
- LiveHelpNow
- Livestorm
- Lyne.ai
- MCA Suite
- Mailercloud
- Mailture
- Make
- ManyChat
- MeetGeek
- Microsoft Teams
- Murf AI
- MyOwnConference
- Ninja Outreach
- Overloop
- PandaDoc
- PartnerStack
- Personio
- Pinecone
- Podium
- Postmark
- Provide Support Live Chat
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- SMTP.com
- Salesflare
- Salesmsg
- Seamless.AI
- Shift4Shop
- Skuid
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- SupportBee
- Surfe
- SurveySparrow
- Systeme
- Textdrip
- Tidio
- Trainual
- Uniqode
- Userlike
- Vero Workflows
- Viewabo
- Wappalyzer
- WebinarGeek
- WhatConverts
- WhatsApp Business
- XeroHosts
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- Zenzap
- Zonka Feedback
- ZoomInfo
- airSlate
- folk
- monday CRM
- monday marketer
- tawk.to
Total integrations:
5
- 800.com
- Acquire.io
- Affinity
- Airmeet
- AliveChat
- Amplemarket
- Apollo.io
- AppMaster.io
- AppSumo
- Appy Pie
- Asana
- Automate.io
- Automizy
- Avochato
- Benchmark Email
- Bookyourdata
- Bouncer
- Brevo Marketing Platform
- Browse AI
- BuiltWith
- Calendar
- Calendly
- Calilio
- Campayn
- Caspio
- ChatArt
- ClickSend
- Closely
- CloudTalk
- Cloudzy
- Cognism
- Comm100
- Creatio
- Deskxpand
- Dialpad Talk
- Diginius Insight
- DocuSign
- Domain.com
- EasyTools
- Elastic Email
- Enonic
- Expandi.io
- Fibery
- Folderly
- Freedcamp
- Genesis Pro
- Gist
- GoToWebinar
- Google Meet
- Help.com
- HelpCrunch
- Helpdesk
- Highlevel
- HubSpot Email Hosting
- Hunter
- Incrowd Interview
- Instantly
- Involve.Me
- JivoChat
- Jotform Tables
- KrispCall
- Landbot
- Landingi
- LeadIQ
- LiquidPlanner
- LiveHelpNow
- Livestorm
- Lyne.ai
- MCA Suite
- Mailercloud
- Mailture
- Make
- ManyChat
- MeetGeek
- Microsoft Teams
- Murf AI
- MyOwnConference
- Ninja Outreach
- Overloop
- PandaDoc
- PartnerStack
- Personio
- Pinecone
- Podium
- Postmark
- Provide Support Live Chat
- Quo
- Rewind AI
- Ring Central
- RingCentral MVP
- SMTP.com
- Salesflare
- Salesmsg
- Seamless.AI
- Shift4Shop
- Skuid
- Slack
- Smith.ai Live Website Chat
- SnapEngage
- SupportBee
- Surfe
- SurveySparrow
- Systeme
- Textdrip
- Tidio
- Trainual
- Uniqode
- Userlike
- Vero Workflows
- Viewabo
- Wappalyzer
- WebinarGeek
- WhatConverts
- WhatsApp Business
- XeroHosts
- Xperify
- Zapier
- Zendesk Chat
- Zendesk Support Suite
- Zenzap
- Zonka Feedback
- ZoomInfo
- airSlate
- folk
- monday CRM
- monday marketer
- tawk.to
Top Alternatives
Categories
Common categories include: CRM Software.
Company Details
- By Pipedrive
- Located in New York, New York
- Founded in 2010
- By Shape Software Inc.
- Located in Irvine, California, USA
- Founded in 2009
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