Help Scout vs Pipefy

Take a look at how Help Scout and Pipefy stack up against each other across pricing, features, and support using feedback from real users like yourself. Help Scout scores 4.4 out of 5 from 401 reviews, while Pipefy has been rated 4.6 out of 5 from 223 reviews.
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Help Scout Help Desk Software logo

Help Scout

4.4

( 401 )

Pipefy Business Process Management Software logo

Pipefy

4.6

( 223 )

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At a Glance
Help Scout Help Desk Software logo
Help Scout
Starting at:
$25.00/month
Pipefy Business Process Management Software logo
Pipefy
Starting at:
$23.00/month
Overview
Help Scout Help Desk Software logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
Help Scout screenshot 1
Help Scout screenshot 2
Help Scout screenshot 3
Help Scout screenshot 4
Help Scout screenshot 5
Pipefy Business Process Management Software logo
Pipefy
Pipefy is a process management software that helps teams of all sizes create automated workflows and streamline their work. It lets frontline employees independently build customized processes, apply their own conditions and business rules to automate manual activities, control SLAs, collaborate ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Pipefy
View 6 images
Pipefy Screenshots
Pipefy screenshot 1
Pipefy screenshot 2
Pipefy screenshot 3
Pipefy screenshot 4
Pipefy screenshot 5
Pipefy screenshot 6
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Pricing
Help Scout Help Desk Software logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Pipefy Business Process Management Software logo
Pipefy
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$0.00
/ month
Business
$23.00
/ month
Enterprise
$38.00
/ month
Unlimited
Contact Us
See all pricing
Reviewer's Segments
Help Scout Help Desk Software logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Pipefy Business Process Management Software logo
Pipefy
Small Business
52.02%
Mid Market
26.91%
Enterprise
21.08%
Deployment
Help Scout Help Desk Software logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Pipefy Business Process Management Software logo
Pipefy
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Help Scout Help Desk Software logo
Help Scout
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Pipefy Business Process Management Software logo
Pipefy
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Help Scout Help Desk Software logo
Help Scout
  • Documentation
Pipefy Business Process Management Software logo
Pipefy
  • Documentation
Integrations
Help Scout Help Desk Software logo
Help Scout
Total integrations: 16
  • Agile CRM
  • Clearbit
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Kinsta
  • KrispCall
  • Microsoft Excel
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Stamped
  • SurveyMonkey
  • Testimonial
  • Zonka Feedback
  • Zowie
Pipefy Business Process Management Software logo
Pipefy
Total integrations: 8
  • Agile CRM
  • Clearbit
  • Close
  • CloudTalk
  • Gmail
  • Google Workspace
  • Intuit Mailchimp
  • Kinsta
  • KrispCall
  • Microsoft Excel
  • OnePageCRM
  • PartnerStack
  • Provide Support Live Chat
  • Quickbase
  • Salesforce Platform
  • ServiceNow App Engine
  • Stamped
  • SurveyMonkey
  • Testimonial
  • Zonka Feedback
  • Zowie
Top Alternatives
Help Scout Help Desk Software logo
Help Scout
See all alternatives
Pipefy Business Process Management Software logo
Pipefy
See all alternatives
Company Details
Help Scout Help Desk Software logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011
Pipefy Business Process Management Software logo
Pipefy
  • By Pipefy
  • Located in San Francisco, California, United States
  • Founded in 2015