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Ring Central
No reviews yet
Freshdesk Contact Center
4.1
( 133 )
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At a Glance
Overview
RingCentral is a cloud-based communication tool that runs on the cloud. The company’s video meeting service is extremely reliable, with exceptional HD functionality available across a range of devices, so you can connect with your colleagues wherever they are. There’s even access to handy one-cli... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Insufficient data to show segment split
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
39
- Aircall
- Asana
- BigCommerce
- Bitrix24
- Box
- Chorus.ai
- Clio
- ConnectWise
- DocuSign
- Dropbox
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Gmail
- Google Ad Manager
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Marketo
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Netsuite
- Nimble
- OneLogin
- Pipedrive
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- Trello
- WooCommerce
- Xero
- Zapier
- Zendesk
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Projects
- noCRM.io
Total integrations:
9
- Aircall
- Asana
- BigCommerce
- Bitrix24
- Box
- Chorus.ai
- Clio
- ConnectWise
- DocuSign
- Dropbox
- Evernote
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Gmail
- Google Ad Manager
- Google Workspace
- HubSpot
- HubSpot CRM
- Intercom
- Jira
- Marketo
- Microsoft Access
- Microsoft Outlook
- Microsoft Teams
- Netsuite
- Nimble
- OneLogin
- Pipedrive
- Slack
- Smartsheet
- SugarCRM
- SysTools IMAP Migration Tool
- Trello
- WooCommerce
- Xero
- Zapier
- Zendesk
- Zoho Books
- Zoho CRM
- Zoho Desk
- Zoho Projects
- noCRM.io
Top Alternatives
Categories
Common categories include: VoIP Providers and Call Center Infrastructure (CCI) Software.
Company Details
- By RingCentral, Inc.
- Located in Belmont, California, United States
- Founded in 1999
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
