Salesforce Service Cloud vs Creatio
Take a look at how
Salesforce Service Cloud
and
Creatio
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Creatio
has been rated
4.7
out of 5 from
258
reviews.
Advertising disclosure: Findstack offers objective, editorially independent comparisons to
help you find the best software. Some links on this page are affiliate links — we may earn a commission when you
visit a vendor through our links, at no additional cost to you. Affiliate relationships never influence our ratings,
rankings, or reviews. Disclosure policy |
Methodology
Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Creatio is a centralized no-code platform that can help automate industry workflows and CRM. Creatio offers a combination of marketing automation, sales automation, omnichannel service workflow, and more. This allows users to enjoy a seamless automated experience with maximum efficiency and freed... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Process Designer
$0.00
/ month
Studio enterprise
$25.00
/ month
Commerce
$30.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
50.0%
Mid Market
38.76%
Enterprise
11.24%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
7
- ActiveDEMAND
- Asana
- Bitbucket
- Box
- Brandwatch
- CloudTalk
- Confluence
- CoreMedia Experience Platform
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nintex Process Platform
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Robly
- Salesforce Platform
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zoho CRM
- Zoom
Total integrations:
52
- ActiveDEMAND
- Asana
- Bitbucket
- Box
- Brandwatch
- CloudTalk
- Confluence
- CoreMedia Experience Platform
- DocuSign
- Dropbox
- Dropbox Business
- Eventbrite
- Evernote
- Freshdesk
- GitHub
- GitLab
- Gmail
- GoToWebinar
- Google Calendar
- Google Meet
- Google Workspace
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Inbenta Chatbots
- Influ2
- Infobip
- Intercom
- Intuit Mailchimp
- Jira
- Marketo
- Meta for Business
- Microsoft Teams
- Miro
- Nintex Process Platform
- Notion
- OneDrive
- PDFfiller
- Pentaho
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Robly
- Salesforce Platform
- SharePoint
- Slack
- Smartsheet
- Squarespace
- Stripe
- SurveyMonkey
- SysTools IMAP Migration Tool
- Trello
- Twilio
- Wix
- Wrike
- Xero
- Zoho CRM
- Zoom
Top Alternatives
Categories
Common categories include: Contact Center Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Creatio
- Located in Boston, MA, USA
- Founded in 2013
Add similar products
Our Picks
