Salesforce Service Cloud vs Help Scout
Take a look at how
Salesforce Service Cloud
and
Help Scout
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Help Scout
has been rated
4.4
out of 5 from
401
reviews.
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offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
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Salesforce Service Cloud
4.3
( 3,641 )
Help Scout
4.4
( 401 )
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- Inbenta Chatbots
- Intuit Mailchimp
- Kinsta
- Nintex Process Platform
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SurveyMonkey
- Testimonial
- Zowie
Total integrations:
13
- Agile CRM
- Close
- CloudTalk
- Gmail
- Google Workspace
- Inbenta Chatbots
- Intuit Mailchimp
- Kinsta
- Nintex Process Platform
- OnePageCRM
- PartnerStack
- Provide Support Live Chat
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- SurveyMonkey
- Testimonial
- Zowie
Top Alternatives
Categories
Common categories include: Conversational Support Software, Customer Communications Management Software, Customer Self-Service Software, Digital Customer Service Platforms, Help Desk Software, and Live Chat Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Help Scout Inc.
- Located in Boston, MA, USA
- Founded in 2011
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