Salesforce Service Cloud vs Helpdesk

Take a look at how Salesforce Service Cloud and Helpdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. Salesforce Service Cloud scores 4.3 out of 5 from 3641 reviews, while Helpdesk has been rated 4.6 out of 5 from 30 reviews.
Share
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Salesforce Service Cloud Logo

Salesforce Service Cloud

4.3
Apply for Salesforce Service Cloud credits
We will email you back within 1 business day.
Helpdesk Logo

Helpdesk

4.6

( 30 )

Start selling digital products with Crevio
Crevio Logo
Crevio
Sponsored
5.0

( 1 )

$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-... Learn more about Crevio
At a Glance
Salesforce Service Cloud Logo
Salesforce Service Cloud
Starting at:
$25.00//month
Helpdesk Logo
Helpdesk
Pricing not provided by vendor
Overview
Salesforce Service Cloud Logo
Salesforce Service Cloud
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Salesforce Service Cloud - Salesforce Service Cloud Homepage
View 1 images
Salesforce Service Cloud Screenshots
Salesforce Service Cloud Homepage
Salesforce Service Cloud Homepage
Helpdesk Logo
Helpdesk
HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Helpdesk - Helpdesk Homepage
View 1 images
Helpdesk Screenshots
Helpdesk Homepage
Helpdesk Homepage
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $900,000+ in savings on the best software to scale your business.
Pricing
Salesforce Service Cloud Logo
Salesforce Service Cloud
Free trial available
Free plan available
Billing type Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
See all pricing
Helpdesk Logo
Helpdesk
No pricing information available
Pros and Cons
Salesforce Service Cloud Logo
Salesforce Service Cloud
Pros
  • Comprehensive omnichannel communication tools, including email, social media, and live chat
  • Telephony integration allows users to make calls directly from the software
  • Drag-and-drop interface makes it easy to build branded self-help portals
  • AI features are available across all tiers
Cons
  • Does not offer a free plan; expensive to upgrade to higher-priced plans
  • Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
  • 24/7 phone support requires a subscription to a paid support plan
  • Time-consuming setup and customization, especially after updates are released
  • Not suited for beginners because of its steep learning curve
Helpdesk Logo
Helpdesk
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Salesforce Service Cloud Logo
Salesforce Service Cloud
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Helpdesk Logo
Helpdesk
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Helpdesk Logo
Helpdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Helpdesk Logo
Helpdesk
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
Salesforce Service Cloud Logo
Salesforce Service Cloud
  • Documentation
Helpdesk Logo
Helpdesk
  • Documentation
Integrations
Salesforce Service Cloud Logo
Salesforce Service Cloud
Total integrations: 6
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inbenta Chatbots
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nintex Process Platform
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Quickbase
  • Recurly
  • Reputation Studio By 1440
  • Salesflare
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
Helpdesk Logo
Helpdesk
Total integrations: 58
  • AWeber
  • Agile CRM
  • Authorize.Net
  • Bill.com
  • Birdeye
  • Capsule CRM
  • Chargify
  • ClickUp
  • CloudTalk
  • Crazy Egg
  • Delighted
  • Doodle
  • Ecwid
  • Expensify
  • FreshBooks
  • Freshchat
  • Freshservice
  • Front
  • Google Forms
  • Google Workspace
  • Gorgias
  • Heap
  • HelloSign
  • Hotjar
  • HubSpot Marketing Hub
  • HubSpot Service Hub
  • Inbenta Chatbots
  • Inspectlet
  • Instapage
  • Kayako
  • Kissmetrics
  • Klaviyo
  • LiveAgent
  • Lucky Orange
  • Mailjet
  • Medallia
  • Microsoft Power Automate
  • Mixpanel
  • Nimble
  • Nintex Process Platform
  • Nutshell
  • Omnisend
  • Pipedrive
  • Piwik PRO
  • Podium
  • Qualtrics
  • Quickbase
  • Recurly
  • Reputation Studio By 1440
  • Salesflare
  • Salesforce Platform
  • Salesforce Sales Cloud
  • SessionCam
  • Shopify
  • Smartlook
  • Streak
  • SysAid
  • Trustpilot
  • Typeform
  • VWO
  • Vision Helpdesk
  • Wave
  • Wufoo
  • Zoho Desk
Top Alternatives
Salesforce Service Cloud Logo
Salesforce Service Cloud
See all alternatives
Helpdesk Logo
Helpdesk
See all alternatives