LivePerson vs Salesforce Service Cloud
Take a look at how
LivePerson
and
Salesforce Service Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
LivePerson
scores
4.2
out of 5 from
158
reviews, while
Salesforce Service Cloud
has been rated
4.3
out of 5 from
3641
reviews.
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Methodology
LivePerson
4.2
( 158 )
Salesforce Service Cloud
4.3
( 3,641 )
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At a Glance
Overview
LIvePerson is a live chat software that is backed by powerful AI customer engagement solutions that let businesses have conversations that help engage customers seamlessly. With LivePerson, brands can help manage better interaction with customers while minimizing customer care overhead and facili... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$599.00
/ month
Custom
Contact Us
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Pros and Cons
Not enough data available.
Not enough data available.
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Reviewer's Segments
Small Business
17.09%
Mid Market
46.2%
Enterprise
36.71%
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
5
- CloudTalk
- Contentful
- CoreMedia Experience Platform
- Inbenta Chatbots
- Nintex Process Platform
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesforce Sales Cloud
- SnapEngage
- SugarCRM
Total integrations:
7
- CloudTalk
- Contentful
- CoreMedia Experience Platform
- Inbenta Chatbots
- Nintex Process Platform
- Pinecone
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesforce Sales Cloud
- SnapEngage
- SugarCRM
Top Alternatives
Categories
Common categories include: Social Customer Service Software and Conversational Support Software.
Company Details
- By LivePerson, Inc.
- Located in New York, NY, United States
- Founded in 1995
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
