Salesforce Service Cloud vs ManyChat
Take a look at how
Salesforce Service Cloud
and
ManyChat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
ManyChat
has been rated
4.6
out of 5 from
142
reviews.
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Salesforce Service Cloud
4.3
( 3,641 )
Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
No images available
ManyChat is a cloud-based chatbot platform that helps small businesses drive chat marketing campaigns through social media platforms and text messaging. Among its notable features, ManyChat stands out for its efficient message broadcasting, drip marketing, A/B testing, audience segmentation, and ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Pro
$15.00
/ month
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
90.14%
Mid Market
8.45%
Enterprise
1.41%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
6
- Chatfuel
- CloudTalk
- Google Drive
- Google Forms
- Google Sheets
- HubSpot
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Kit
- Klaviyo
- Microsoft Excel
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Stripe
- Twilio
- Zapier
Total integrations:
15
- Chatfuel
- CloudTalk
- Google Drive
- Google Forms
- Google Sheets
- HubSpot
- HubSpot Marketing Hub
- Inbenta Chatbots
- Intuit Mailchimp
- Kit
- Klaviyo
- Microsoft Excel
- Nintex Process Platform
- Pipedrive
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Shopify
- Stripe
- Twilio
- Zapier
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By ManyChat, Inc.
- Located in San Francisco, California, United States
- Founded in 2015
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