Salesforce Service Cloud vs Supportbench
Take a look at how
Salesforce Service Cloud
and
Supportbench
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Salesforce Service Cloud
scores
4.3
out of 5 from
3641
reviews, while
Supportbench
has been rated
4.9
out of 5 from
80
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Salesforce Service Cloud
4.3
( 3,641 )
Supportbench
4.9
( 80 )
Start selling digital products with Crevio
5.0
( 1 )
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
Salesforce Service Cloud is a comprehensive customer service platform designed to help businesses manage and resolve customer inquiries efficiently. It offers a suite of tools for case management, knowledge base creation, and omnichannel support, enabling organizations to deliver personalized and... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter Suite
$25.00
per / month
Pro Suite
$100.00
per / month
Enterprise
$165.00
per / month
Unlimited
$330.00
per / month
Einstein 1 Service
$500.00
per / month
No pricing information available
Pros and Cons
- Comprehensive omnichannel communication tools, including email, social media, and live chat
- Telephony integration allows users to make calls directly from the software
- Drag-and-drop interface makes it easy to build branded self-help portals
- AI features are available across all tiers
- Does not offer a free plan; expensive to upgrade to higher-priced plans
- Monthly billing option is only available in the lowest-priced plan (the Essentials plan)
- 24/7 phone support requires a subscription to a paid support plan
- Time-consuming setup and customization, especially after updates are released
- Not suited for beginners because of its steep learning curve
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
20.41%
Mid Market
41.01%
Enterprise
38.59%
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Videos
- Documentation
- Videos
Integrations
Total integrations:
6
- Asana
- CloudTalk
- Freshdesk
- Google Calendar
- HubSpot
- Inbenta Chatbots
- Intercom
- Jira
- Microsoft Teams
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
16
- Asana
- CloudTalk
- Freshdesk
- Google Calendar
- HubSpot
- Inbenta Chatbots
- Intercom
- Jira
- Microsoft Teams
- Nintex Process Platform
- Quickbase
- Reputation Studio By 1440
- Salesforce Platform
- Salesforce Sales Cloud
- Slack
- Stripe
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
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