ServiceNow vs HubSpot Service Hub

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ServiceNow Logo

ServiceNow

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HubSpot Service Hub Logo

HubSpot Service Hub

4.4
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At a Glance
ServiceNow Logo
ServiceNow
Starting at:
$10.00//month
HubSpot Service Hub Logo
HubSpot Service Hub
Starting at:
$50.00/month
Overview
ServiceNow Logo
ServiceNow
ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
HubSpot Service Hub Logo
HubSpot Service Hub
Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
HubSpot Service Hub
View 5 images
HubSpot Service Hub Screenshots
HubSpot Service Hub screenshot 1
HubSpot Service Hub screenshot 2
HubSpot Service Hub screenshot 3
HubSpot Service Hub screenshot 4
HubSpot Service Hub screenshot 5
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Pricing
ServiceNow Logo
ServiceNow
Free trial available
Free plan available
Billing type Recurring Subscription
Essentials
$10.00
per / month
Standard
$25.00
per / month
Enterprise
$50.00
per / month
Premier
$100.00
per / month
See all pricing
HubSpot Service Hub Logo
HubSpot Service Hub
Free trial available
Free plan available
Billing type Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
See all pricing
Pros and Cons
ServiceNow Logo
ServiceNow
Pros
  • Comprehensive suite of ITSM tools enhancing operational efficiency.
  • Highly customizable workflows to fit specific business needs.
  • Strong integration capabilities with various third-party applications.
  • Robust reporting and analytics for informed decision-making.
  • Scalable solutions suitable for large enterprises.
Cons
  • Steep learning curve requiring significant training and onboarding.
  • High implementation and licensing costs, especially for smaller organizations.
  • Complexity may be overwhelming for small to mid-sized businesses.
  • Performance issues reported when navigating between windows.
  • Some processes involve multiple steps, making them cumbersome.
HubSpot Service Hub Logo
HubSpot Service Hub
Pros
  • Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
  • Hubspot focuses on CRM integration to produce great customer insights.
  • You get access to powerful analytics.
Cons
  • There’s a steep learning curve.
  • The complex pricing tiers are challenging to navigate.
Reviewer's Segments
ServiceNow Logo
ServiceNow
Insufficient data to show segment split
HubSpot Service Hub Logo
HubSpot Service Hub
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
ServiceNow Logo
ServiceNow
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
HubSpot Service Hub Logo
HubSpot Service Hub
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
ServiceNow Logo
ServiceNow
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
HubSpot Service Hub Logo
HubSpot Service Hub
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
Training
ServiceNow Logo
ServiceNow
  • Documentation
  • In Person
  • Live Online
  • Videos
  • Webinars
HubSpot Service Hub Logo
HubSpot Service Hub
  • Documentation
  • In Person
  • Live Online
  • Videos
  • Webinars
Integrations
ServiceNow Logo
ServiceNow
Total integrations: 8
  • Airtable
  • Canva
  • Gmail
  • Google Sheets
  • Google Workspace
  • Helpdesk
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Jira
  • Okta
  • Okta Customer Identity
  • Okta Orchestrator
  • Shopify
  • Slack
  • Splunk
  • Trello
  • Wiz
  • Zapier
HubSpot Service Hub Logo
HubSpot Service Hub
Total integrations: 10
  • Airtable
  • Canva
  • Gmail
  • Google Sheets
  • Google Workspace
  • Helpdesk
  • HubSpot Email Hosting
  • Intuit Mailchimp
  • Jira
  • Okta
  • Okta Customer Identity
  • Okta Orchestrator
  • Shopify
  • Slack
  • Splunk
  • Trello
  • Wiz
  • Zapier
Top Alternatives
ServiceNow Logo
ServiceNow
HubSpot Service Hub Logo
HubSpot Service Hub
See all alternatives
Company Details
ServiceNow Logo
ServiceNow
  • By ServiceNow
  • Located in Santa Clara, California, United States
  • Founded in 2004
HubSpot Service Hub Logo
HubSpot Service Hub
  • By HubSpot
  • Located in Cambridge, MA
  • Founded in 2006