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ServiceNow
No reviews yet
HubSpot Service Hub
4.4
( 2,172 )
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At a Glance
Overview
ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Hubspot, a giant in the digital marketing category, offers a wide range of software solutions with comprehensive free tools. This makes expanding your toolkit across sales, operations, marketing, etc., very easy. Its CRM system is at the heart of HubSpot’s offering. The platform makes it an excel... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$10.00
per / month
Standard
$25.00
per / month
Enterprise
$50.00
per / month
Premier
$100.00
per / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$50.00
/ month
Professional
$890.00
/ month
Enterprise
$3600.00
/ month
Pros and Cons
- Comprehensive suite of ITSM tools enhancing operational efficiency.
- Highly customizable workflows to fit specific business needs.
- Strong integration capabilities with various third-party applications.
- Robust reporting and analytics for informed decision-making.
- Scalable solutions suitable for large enterprises.
- Steep learning curve requiring significant training and onboarding.
- High implementation and licensing costs, especially for smaller organizations.
- Complexity may be overwhelming for small to mid-sized businesses.
- Performance issues reported when navigating between windows.
- Some processes involve multiple steps, making them cumbersome.
- Extendable with a range of other Hubspot tools, many of which are free, including a CRM, as well as operations, marketing, and sales features.
- Hubspot focuses on CRM integration to produce great customer insights.
- You get access to powerful analytics.
- There’s a steep learning curve.
- The complex pricing tiers are challenging to navigate.
Reviewer's Segments
Insufficient data to show segment split
Small Business
63.77%
Mid Market
33.56%
Enterprise
2.67%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
8
- Airtable
- Canva
- Gmail
- Google Sheets
- Google Workspace
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Jira
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Shopify
- Slack
- Splunk
- Trello
- Wiz
- Zapier
Total integrations:
10
- Airtable
- Canva
- Gmail
- Google Sheets
- Google Workspace
- Helpdesk
- HubSpot Email Hosting
- Intuit Mailchimp
- Jira
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Shopify
- Slack
- Splunk
- Trello
- Wiz
- Zapier
Top Alternatives
Categories
Common categories include: Enterprise Feedback Management Software.
Company Details
- By ServiceNow
- Located in Santa Clara, California, United States
- Founded in 2004
- By HubSpot
- Located in Cambridge, MA
- Founded in 2006
