SupportBee vs Freshdesk

Take a look at how SupportBee and Freshdesk stack up against each other across pricing, features, and support using feedback from real users like yourself. SupportBee scores 4.2 out of 5 from 5 reviews, while Freshdesk has been rated 4.4 out of 5 from 3051 reviews.
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SupportBee Logo

SupportBee

4.2
(5)
Freshdesk Logo

Freshdesk

4.4
(3,051)
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Crevio
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5.0
(1)
$29.00/month
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At a Glance
SupportBee Logo
SupportBee
Pricing not provided by vendor
Freshdesk Logo
Freshdesk
Starting at:
$14.00/month
Overview
SupportBee Logo
SupportBee
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Freshdesk Logo
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-le... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshdesk
View 5 images
Freshdesk Screenshots
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Pricing
SupportBee Logo
SupportBee
No pricing information available
Freshdesk Logo
Freshdesk
Free trial available
Free plan available
Billing type Recurring Subscription
Started
$0.00
/ month
Growth
$14.00
/ month
Pro
$14.00
/ month
Enterprise
$19.00
/ month
See all pricing
Pros and Cons
SupportBee Logo
SupportBee
Pros

Not enough data available.

Cons

Not enough data available.

Freshdesk Logo
Freshdesk
Pros
  • There’s a free plan available
  • Freshdesk uses powerful Freddy AI for its conversational chatbot
  • You get access to high-quality website widgets like forms, personalized content, and click detection
Cons
  • Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
SupportBee Logo
SupportBee
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Freshdesk Logo
Freshdesk
Small Business
51.29%
Mid Market
37.69%
Enterprise
11.01%
Deployment
SupportBee Logo
SupportBee
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Freshdesk Logo
Freshdesk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
SupportBee Logo
SupportBee
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Freshdesk Logo
Freshdesk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
SupportBee Logo
SupportBee
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Freshdesk Logo
Freshdesk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
SupportBee Logo
SupportBee
Total integrations: 24
  • Acquire.io
  • Adobe Connect
  • Agile CRM
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • Bitbucket
  • Breeze
  • Capsule CRM
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Flowdock
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Harvest
  • Helpshift
  • Highrise
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kanbanery
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Redbooth
  • Redmine
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Smartsheet
  • Sprintly
  • Streak
  • Supportbench
  • Teamwork
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Yammer
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Freshdesk Logo
Freshdesk
Total integrations: 53
  • Acquire.io
  • Adobe Connect
  • Agile CRM
  • AliveChat
  • AppSumo
  • Appy Pie
  • Avast Business Antivirus
  • Better Stack
  • Bitbucket
  • Breeze
  • Capsule CRM
  • ChatArt
  • ChatBot
  • ChatGPT
  • Click2Magic
  • Creatio
  • Deskxpand
  • Domain.com
  • Flowdock
  • FreshBooks
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Freshsales
  • Freshservice
  • Freshteam
  • Genesis Pro
  • GitHub
  • Harvest
  • Helpshift
  • Highrise
  • HostWP.io
  • HubSpot
  • HubSpot CRM
  • Inbenta Chatbots
  • Infinite Privy Vpn
  • Intercom
  • Jotform
  • Kanbanery
  • Kibo Order Management
  • Kintone
  • Kissflow
  • Kommo
  • Liquid Web
  • Mailture
  • MeisterTask
  • Network Solutions
  • Nimble
  • Pipedrive
  • Pivotal Tracker
  • Planbox
  • Podio
  • Redbooth
  • Redmine
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • Skuid
  • Smartsheet
  • Sprintly
  • Streak
  • Supportbench
  • Teamwork
  • Trello
  • Userlike
  • V2 Cloud
  • Viewabo
  • Vocal Voip
  • WooCommerce
  • Xperify
  • Yammer
  • Zapier
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho CRM
  • Zoho Workplace
  • noCRM.io
Top Alternatives
SupportBee Logo
SupportBee
See all alternatives
Freshdesk Logo
Freshdesk
See all alternatives