SupportBee vs Freshdesk Contact Center
Take a look at how
SupportBee
and
Freshdesk Contact Center
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
SupportBee
scores
4.2
out of 5 from
5
reviews, while
Freshdesk Contact Center
has been rated
4.1
out of 5 from
133
reviews.
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offers objective and comprehensive comparisons to help you find the best
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links.
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SupportBee
4.2
( 5 )
Freshdesk Contact Center
4.1
( 133 )
Start selling digital products with Crevio
5.0
(1)
Free plan available
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
Freshdesk Contact Center(formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features in... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
FREE
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
Not enough data available.
Not enough data available.
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
- Some key features like AI are only available on the most expensive plan.
Reviewer's Segments
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Small Business
69.17%
Mid Market
25.56%
Enterprise
5.26%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
24
- Agile CRM
- BigCommerce
- Bitbucket
- Breeze
- Capsule CRM
- Flowdock
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Harvest
- Highrise
- HubSpot
- HubSpot CRM
- Intercom
- Kanbanery
- Nimble
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Sprintly
- Streak
- Teamwork
- Trello
- WooCommerce
- Yammer
- Zapier
- Zoho CRM
- noCRM.io
Total integrations:
9
- Agile CRM
- BigCommerce
- Bitbucket
- Breeze
- Capsule CRM
- Flowdock
- FreshBooks
- Freshdesk
- Freshsales
- Freshservice
- GitHub
- Harvest
- Highrise
- HubSpot
- HubSpot CRM
- Intercom
- Kanbanery
- Nimble
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Sprintly
- Streak
- Teamwork
- Trello
- WooCommerce
- Yammer
- Zapier
- Zoho CRM
- noCRM.io
Top Alternatives
Categories
Common categories include: Help Desk Software.
