Supportbench vs Helpshift
Take a look at how Supportbench and Helpshift stack up against each other across pricing, features, and support using feedback from real users like yourself. Supportbench scores 4.9 out of 5 from 80 reviews, while Helpshift has been rated 4.3 out of 5 from 379 reviews.
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At a Glance
Overview
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Reviewer's Segments
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- AppsFlyer
- Asana
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Salesforce Sales Cloud
- Segment
- SendBird
- Shopify
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
Total integrations:
28
- AppsFlyer
- Asana
- Desk.com
- Dropbox Business
- Freshdesk
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Meta for Business
- Microsoft Teams
- Mixpanel
- MoEngage
- Playvox
- Salesforce Sales Cloud
- Segment
- SendBird
- Shopify
- Slack
- Stripe
- SurveyMonkey
- Trello
- Twilio
- Zapier
- Zendesk
Top Alternatives
Categories
Common categories include: Help Desk Software.
Company Details
- By Supportbench Services Inc.
- Located in Vancouver, BC, Canada
- Founded in 2015
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
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