Supportbench vs Zendesk Chat

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Supportbench Logo

Supportbench

4.9
(80)
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5.0
(1)
$29.00/month
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At a Glance
Supportbench Logo
Supportbench
Pricing not provided by vendor
Zendesk Chat Logo
Zendesk Chat
Starting at:
$49.00/month
Overview
Supportbench Logo
Supportbench
SupportBench is a customer support and service management platform that provides businesses with tools for managing customer interactions, tickets, and service level agreements (SLAs). It offers features such as multi-channel support, reporting, and analytics to help companies deliver personalize... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Supportbench - Supportbench Homepage
View 1 images
Supportbench Screenshots
Supportbench Homepage
Supportbench Homepage
Zendesk Chat Logo
Zendesk Chat
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Chat
View 6 images
Zendesk Chat Screenshots
Zendesk Chat screenshot 1
Zendesk Chat screenshot 2
Zendesk Chat screenshot 3
Zendesk Chat screenshot 4
Zendesk Chat screenshot 5
Zendesk Chat screenshot 6
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Pricing
Supportbench Logo
Supportbench
No pricing information available
Zendesk Chat Logo
Zendesk Chat
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Pros and Cons
Supportbench Logo
Supportbench
Pros

Not enough data available.

Cons

Not enough data available.

Zendesk Chat Logo
Zendesk Chat
Pros
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
Cons
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Reviewer's Segments
Supportbench Logo
Supportbench
Small Business
65.0%
Mid Market
26.25%
Enterprise
8.75%
Zendesk Chat Logo
Zendesk Chat
Insufficient data to show segment split
Deployment
Supportbench Logo
Supportbench
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zendesk Chat Logo
Zendesk Chat
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Supportbench Logo
Supportbench
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zendesk Chat Logo
Zendesk Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Supportbench Logo
Supportbench
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zendesk Chat Logo
Zendesk Chat
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Supportbench Logo
Supportbench
Total integrations: 16
  • Aircall
  • Asana
  • Dropbox
  • Dropbox Business
  • Duda
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • HubSpot
  • Intercom
  • Jira
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Site123
  • Sitecore Experience Manager
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Twitter
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Zendesk Chat Logo
Zendesk Chat
Total integrations: 16
  • Aircall
  • Asana
  • Dropbox
  • Dropbox Business
  • Duda
  • Facebook
  • Freshdesk
  • Gmail
  • Google Calendar
  • HubSpot
  • Intercom
  • Jira
  • Loom
  • Microsoft Excel
  • Microsoft Teams
  • Pipedrive
  • Salesforce Sales Cloud
  • Site123
  • Sitecore Experience Manager
  • Slack
  • Stripe
  • TeamViewer
  • Trello
  • Twilio
  • Twitter
  • WhatsApp Business
  • Zapier
  • Zendesk
  • Zendesk Support Suite
  • Zoho Assist
  • Zowie
Top Alternatives
Supportbench Logo
Supportbench
See all alternatives
Zendesk Chat Logo
Zendesk Chat
See all alternatives
Company Details
Supportbench Logo
Supportbench
  • By Supportbench Services Inc.
  • Located in Vancouver, BC, Canada
  • Founded in 2015
Zendesk Chat Logo
Zendesk Chat
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007