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Zendesk Chat
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Dialpad is a communications solution built for the cloud, perfectly suited for this emerging new age of working focused on remote and hybrid teams. The platform is known for being cost-effective and efficient, ensuring that team members are going to be using softphone applications rather than des... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
€23.00
/ month
Pro
€35.00
/ month
Enterprise
Contact Us
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
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Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
16
- Aircall
- Dropbox
- Dropbox Business
- Duda
- Front
- Gmail
- Google Workspace
- Intercom
- Kustomer
- Loom
- Microsoft 365
- Microsoft Excel
- Okta Workflows (Azuqua)
- OneLogin
- Outreach
- Pipedrive
- Rippling
- Site123
- Sitecore Experience Manager
- SugarCRM
- TeamViewer
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
11
- Aircall
- Dropbox
- Dropbox Business
- Duda
- Front
- Gmail
- Google Workspace
- Intercom
- Kustomer
- Loom
- Microsoft 365
- Microsoft Excel
- Okta Workflows (Azuqua)
- OneLogin
- Outreach
- Pipedrive
- Rippling
- Site123
- Sitecore Experience Manager
- SugarCRM
- TeamViewer
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Google Workspace Communication Tools.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Dialpad, Inc.
- Located in San Francisco, California, United States
- Founded in 2011
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