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Zendesk Chat
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ServiceNow
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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ServiceNow is a cloud-based platform that automates and streamlines enterprise operations, focusing on IT service management (ITSM) and business process automation. It offers a suite of applications designed to manage workflows, incidents, and assets, enhancing operational efficiency and service ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Essentials
$10.00
per / month
Standard
$25.00
per / month
Enterprise
$50.00
per / month
Premier
$100.00
per / month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
- Comprehensive suite of ITSM tools enhancing operational efficiency.
- Highly customizable workflows to fit specific business needs.
- Strong integration capabilities with various third-party applications.
- Robust reporting and analytics for informed decision-making.
- Scalable solutions suitable for large enterprises.
- Steep learning curve requiring significant training and onboarding.
- High implementation and licensing costs, especially for smaller organizations.
- Complexity may be overwhelming for small to mid-sized businesses.
- Performance issues reported when navigating between windows.
- Some processes involve multiple steps, making them cumbersome.
Reviewer's Segments
Insufficient data to show segment split
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Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- In Person
- Live Online
- Videos
- Webinars
- Documentation
- In Person
- Live Online
- Videos
- Webinars
Integrations
Total integrations:
17
- Aircall
- Better Stack
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Jira
- Loom
- Microsoft Excel
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Pipedrive
- Site123
- Sitecore Experience Manager
- Slack
- Splunk
- TeamViewer
- WhatsApp Business
- Wiz
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
8
- Aircall
- Better Stack
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Workspace
- Intercom
- Jira
- Loom
- Microsoft Excel
- Okta
- Okta Customer Identity
- Okta Orchestrator
- Pipedrive
- Site123
- Sitecore Experience Manager
- Slack
- Splunk
- TeamViewer
- WhatsApp Business
- Wiz
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: IT Service Management Tools.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By ServiceNow
- Located in Santa Clara, California, United States
- Founded in 2004
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