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Zendesk Chat
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SnapEngage
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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SnapEngage is a company built on the founder’s passion for connecting people and working towards successful outcomes and customer engagement. Their goal is to empower companies with the tools that will facilitate better human connection and communication through features that support improved int... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
No pricing information available
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
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Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Aircall
- Better Stack
- Bitrix24
- Click2Magic
- ClickDesk
- Desk.com
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Groove
- Highrise
- Intercom
- LivePerson
- Loom
- Microsoft Excel
- Nimble
- Olark
- Pinecone
- Pipedrive
- Site123
- Sitecore Experience Manager
- TeamViewer
- Teamwork
- UserVoice
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Total integrations:
14
- Aircall
- Better Stack
- Bitrix24
- Click2Magic
- ClickDesk
- Desk.com
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Groove
- Highrise
- Intercom
- LivePerson
- Loom
- Microsoft Excel
- Nimble
- Olark
- Pinecone
- Pipedrive
- Site123
- Sitecore Experience Manager
- TeamViewer
- Teamwork
- UserVoice
- WhatsApp Business
- Zendesk Support Suite
- Zoho Assist
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By SnapEngage
- Located in Boulder, Colorado, United States
- Founded in 2008
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