Zendesk Support Suite vs Helpdesk
Take a look at how
Zendesk Support Suite
and
Helpdesk
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Zendesk Support Suite
scores
4.3
out of 5 from
5770
reviews, while
Helpdesk
has been rated
4.6
out of 5 from
30
reviews.
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offers objective and comprehensive comparisons to help you find the best
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Zendesk Support Suite
4.3
( 5,770 )
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At a Glance
Overview
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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HelpDesk is a help desk software that allows companies to manage customer support requests and communications through a structured ticketing system. It provides features like ticket creation, assignment, tracking, prioritization, agent collaboration, automation, reporting, and integration with ot... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 1 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
No pricing information available
Reviewer's Segments
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Small Business
60.0%
Mid Market
36.67%
Enterprise
3.33%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
60
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bill.com
- Birdeye
- Bitbucket
- Box
- Calendly
- Capsule CRM
- Chargify
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Crazy Egg
- Delighted
- Doodle
- Dropbox
- Dropbox Business
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Front
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Gorgias
- Harvest
- Heap
- HelloSign
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- HubSpot Service Hub
- Hubstaff
- Inspectlet
- Instapage
- Intercom
- Intuit Mailchimp
- Involve.Me
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucidchart
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Excel
- Microsoft Power Automate
- Microsoft Teams
- Miro
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- OneDrive
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- RescueTime
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysAid
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Trustpilot
- Twilio
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wrike
- Wufoo
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Total integrations:
58
- AWeber
- Agile CRM
- Aircall
- Asana
- Authorize.Net
- Basecamp
- Better Stack
- BigCommerce
- Bill.com
- Birdeye
- Bitbucket
- Box
- Calendly
- Capsule CRM
- Chargify
- ClickUp
- Clockify
- Confluence
- Constant Contact
- Crazy Egg
- Delighted
- Doodle
- Dropbox
- Dropbox Business
- Ecwid
- Expensify
- FreshBooks
- Freshchat
- Freshdesk
- Freshservice
- Front
- GitHub
- GitLab
- Gmail
- Google Analytics
- Google Calendar
- Google Drive
- Google Forms
- Google Workspace
- Gorgias
- Harvest
- Heap
- HelloSign
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- HubSpot Service Hub
- Hubstaff
- Inspectlet
- Instapage
- Intercom
- Intuit Mailchimp
- Involve.Me
- Kayako
- Kissmetrics
- Klaviyo
- LiveAgent
- Lucidchart
- Lucky Orange
- Mailjet
- Medallia
- Microsoft Excel
- Microsoft Power Automate
- Microsoft Teams
- Miro
- Mixpanel
- Nimble
- Nutshell
- Omnisend
- OneDrive
- Pipedrive
- Piwik PRO
- Podium
- Qualtrics
- Recurly
- RescueTime
- Salesflare
- Salesforce Sales Cloud
- SessionCam
- Shopify
- Slack
- Smartlook
- Smartsheet
- Streak
- Stripe
- SugarCRM
- SurveyMonkey
- SysAid
- TeamViewer
- Tidio
- Time Doctor
- Toggl
- Trello
- Trustpilot
- Twilio
- Typeform
- VWO
- Vision Helpdesk
- Wave
- Wrike
- Wufoo
- Xero
- Zapier
- Zendesk Chat
- Zendesk Guide
- Zendesk Talk
- Zoho CRM
- Zoho Desk
- Zoom
Top Alternatives
Categories
Common categories include: Help Desk Software.
