Zendesk Support Suite vs Nextiva

Take a look at how Zendesk Support Suite and Nextiva stack up against each other across pricing, features, and support using feedback from real users like yourself. Zendesk Support Suite scores 4.3 out of 5 from 5770 reviews, while Nextiva has been rated 4.5 out of 5 from 3028 reviews.
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Zendesk Support Suite Logo

Zendesk Support Suite

4.3
(5,770)
Nextiva Logo

Nextiva

4.5
(3,028)
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At a Glance
Zendesk Support Suite Logo
Zendesk Support Suite
Starting at:
$49.00/month
Nextiva Logo
Nextiva
Starting at:
$25.95/month
Overview
Zendesk Support Suite Logo
Zendesk Support Suite
Zendesk offers a complete customer service solution that’s trusted by hundreds of thousands of customers. Recognized as one of the best help desk platforms, it’s a completely scalable solution that lets users manage and respond to queries from several channels using a unified dashboard, including... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zendesk Support Suite
View 6 images
Zendesk Support Suite Screenshots
Zendesk Support Suite screenshot 1
Zendesk Support Suite screenshot 2
Zendesk Support Suite screenshot 3
Zendesk Support Suite screenshot 4
Zendesk Support Suite screenshot 5
Zendesk Support Suite screenshot 6
Nextiva Logo
Nextiva
Nextiva is a top-rated business phone solution that is one of the most well-known options available today. The platform transforms the communication strategy of businesses that leverage its all-in-one service and cloud-based communication features. The solution also offers flexible pricing plans ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Nextiva
View 6 images
Nextiva Screenshots
Nextiva screenshot 1
Nextiva screenshot 2
Nextiva screenshot 3
Nextiva screenshot 4
Nextiva screenshot 5
Nextiva screenshot 6
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Pricing
Zendesk Support Suite Logo
Zendesk Support Suite
Free trial available
Free plan available
Billing type Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
See all pricing
Nextiva Logo
Nextiva
Free trial available
Free plan available
Billing type Recurring Subscription
Essential
$25.95
/ month
Professional
$30.95
/ month
Enterprise
$40.95
/ month
See all pricing
Reviewer's Segments
Zendesk Support Suite Logo
Zendesk Support Suite
Small Business
42.88%
Mid Market
44.85%
Enterprise
12.27%
Nextiva Logo
Nextiva
Small Business
77.94%
Mid Market
20.94%
Enterprise
1.12%
Deployment
Zendesk Support Suite Logo
Zendesk Support Suite
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Nextiva Logo
Nextiva
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zendesk Support Suite Logo
Zendesk Support Suite
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Nextiva Logo
Nextiva
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zendesk Support Suite Logo
Zendesk Support Suite
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Nextiva Logo
Nextiva
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zendesk Support Suite Logo
Zendesk Support Suite
Total integrations: 59
  • Act!
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Bullhorn ATS & CRM
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • HubSpot CRM
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pinecone
  • Pipedrive
  • RescueTime
  • Rippling
  • Shopify
  • Slack
  • Smartsheet
  • Smith.ai Live Website Chat
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Tidio
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
Nextiva Logo
Nextiva
Total integrations: 8
  • Act!
  • Aircall
  • Asana
  • Authorize.Net
  • Basecamp
  • BigCommerce
  • Bitbucket
  • Box
  • Bullhorn ATS & CRM
  • Calendly
  • ClickUp
  • Clockify
  • Confluence
  • Constant Contact
  • Dropbox
  • Dropbox Business
  • Facebook
  • FreshBooks
  • Freshdesk
  • GitHub
  • GitLab
  • Gmail
  • Google Analytics
  • Google Calendar
  • Google Drive
  • Google Forms
  • Harvest
  • HubSpot
  • HubSpot CRM
  • Hubstaff
  • Instagram
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • Lucidchart
  • Microsoft Excel
  • Microsoft Teams
  • Miro
  • OneDrive
  • Pinecone
  • Pipedrive
  • RescueTime
  • Rippling
  • Shopify
  • Slack
  • Smartsheet
  • Smith.ai Live Website Chat
  • Stripe
  • SugarCRM
  • SurveyMonkey
  • TeamViewer
  • Tidio
  • Time Doctor
  • Toggl
  • Trello
  • Twilio
  • Twitter
  • Wrike
  • Xero
  • Zapier
  • Zendesk Chat
  • Zendesk Guide
  • Zendesk Talk
  • Zoho CRM
  • Zoom
Top Alternatives
Zendesk Support Suite Logo
Zendesk Support Suite
See all alternatives
Nextiva Logo
Nextiva
See all alternatives
Company Details
Zendesk Support Suite Logo
Zendesk Support Suite
  • By Zendesk, Inc.
  • Located in San Francisco, California, United States
  • Founded in 2007
Nextiva Logo
Nextiva
  • By Nextiva, Inc.
  • Located in Scottsdale, Arizona, United States
  • Founded in 2008