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Zoho Desk vs AWeber Comparison
At a Glance
Help Desk Software
Email Marketing Software
Overview
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Enterprise
Mid Market
Small Business
AWeber
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a while. The platform is known for simplifying email marketing campaigns through an extensive range of tools that help companies grow their contacts. The platform offers pre-built email campaigns, acces… Learn more
Mid Market
Small Business
Pricing
Standard
$20
Per Month
Professional
$35
Per Month
Enterprise
$50
Per Month
Free Trial Available
Pricing Available
AWeber Free
$0
per month
AWeber Pro
$19.99
per month
Free Plan Available
Pricing Available
Pros & Cons
Zoho Desk Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Zoho Desk Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
AWeber Pros
- Intuitive list management tools
- Supports PayPal integration that provides accurate sales tracking
- Comprehensive education tools and media for tutorials
- Great selection of landing page templates
AWeber Cons
- Quite expensive versus competitors
- Deliverability rates are below average
Screenshots
Zoho Desk
AWeber
Videos
Zoho Desk
AWeber
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Mobile Android
Mobile iPhone
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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