Zoho Desk vs AWeber

Take a look at how Zoho Desk and AWeber stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while AWeber has been rated 4.2 out of 5 from 629 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
AWeber Logo

AWeber

4.2
(629)
At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
AWeber Logo
AWeber
Starting at:
$19.99/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
AWeber Logo
AWeber
AWeber is one of the more prominent email marketing platforms owing to the brand being around for a while. The platform is known for simplifying email marketing campaigns through an extensive range of tools that help companies grow their contacts. The platform offers pre-built email campaigns, ac... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
AWeber
View 6 images
AWeber Screenshots
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
AWeber Logo
AWeber
Free trial available
Free plan available
Billing type Recurring Subscription
AWeber Free
$0.00
/ month
AWeber Pro
$19.99
/ month
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
AWeber Logo
AWeber
Pros
  • Intuitive list management tools
  • Supports PayPal integration that provides accurate sales tracking
  • Comprehensive education tools and media for tutorials
  • Great selection of landing page templates
Cons
  • Quite expensive versus competitors
  • Deliverability rates are below average
Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
AWeber Logo
AWeber
Small Business
82.67%
Mid Market
12.72%
Enterprise
4.61%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
AWeber Logo
AWeber
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
AWeber Logo
AWeber
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
AWeber Logo
AWeber
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 23
  • Asana
  • Automate.io
  • Bigin by Zoho CRM
  • Blogger
  • Castos
  • Clearbit
  • Demio
  • Divi
  • Duda
  • EasyWebinar
  • Elegant Themes
  • Elementor
  • Elementor Hosting
  • EverWebinar
  • Formidable Forms
  • Ghost
  • GoTo Connect
  • GoToWebinar
  • Google Workspace
  • Grammarly
  • Hello Bar
  • Helpdesk
  • Hostinger Website Builder
  • HubSpot Email Hosting
  • Interact
  • Intuit Mailchimp
  • Jira
  • Jotform Apps
  • Landingi
  • Livestorm
  • Pinecone
  • Proof Pulse
  • RavenTools
  • Sellfy
  • Shift4Shop
  • ShortStack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Thrive Themes
  • Unbounce
  • WebinarJam
  • Wistia
  • Wpforms
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
  • iPage by Bluehost
  • rasa.io
AWeber Logo
AWeber
Total integrations: 35
  • Asana
  • Automate.io
  • Bigin by Zoho CRM
  • Blogger
  • Castos
  • Clearbit
  • Demio
  • Divi
  • Duda
  • EasyWebinar
  • Elegant Themes
  • Elementor
  • Elementor Hosting
  • EverWebinar
  • Formidable Forms
  • Ghost
  • GoTo Connect
  • GoToWebinar
  • Google Workspace
  • Grammarly
  • Hello Bar
  • Helpdesk
  • Hostinger Website Builder
  • HubSpot Email Hosting
  • Interact
  • Intuit Mailchimp
  • Jira
  • Jotform Apps
  • Landingi
  • Livestorm
  • Pinecone
  • Proof Pulse
  • RavenTools
  • Sellfy
  • Shift4Shop
  • ShortStack
  • Squarespace
  • SurveyMonkey
  • TeamViewer
  • Thrive Themes
  • Unbounce
  • WebinarJam
  • Wistia
  • Wpforms
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Subscriptions
  • Zoho Vault
  • iPage by Bluehost
  • rasa.io
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
AWeber Logo
AWeber
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
AWeber Logo
AWeber
  • By AWeber Communications, Inc.
  • Located in Chalfont, Pennsylvania, United States
  • Founded in 1998