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Zoho Desk vs Freshdesk Comparison
At a Glance
Help Desk Software
Help Desk Software
Overview
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood… Learn more
Enterprise
Mid Market
Small Business
Freshdesk
Freshdesk (formerly Freshcaller) is a cloud-based solution to improve a business’s customer service experience in the most cost-efficient way possible. With Freshdesk, users can deploy a flexible and smart contact center in a few steps, with zero phone hardware. Powerful features include multi-level… Learn more
Enterprise
Mid Market
Small Business
Pricing
Standard
$20
Per Month
Professional
$35
Per Month
Enterprise
$50
Per Month
Free Trial Available
Pricing Available
Started
$0
Per Month
Growth
$14
Per Month
Pro
$14
Per Month
Enterprise
$19
Per Month
Free Plan Available
Free Trial Available
Pricing Available
Pros & Cons
Zoho Desk Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Zoho Desk Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
Freshdesk Pros
- There’s a free plan available
- Freshdesk uses powerful Freddy AI for its conversational chatbot
- You get access to high-quality website widgets like forms, personalized content, and click detection
Freshdesk Cons
- Some key features like AI are only available on the most expensive plan.
Screenshots
Zoho Desk
Freshdesk
Videos
Zoho Desk
Freshdesk
Top Alternatives
Deployment
Cloud, SaaS, Web-Based
Cloud, SaaS, Web-Based
Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
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