Zoho Desk vs Smith.ai Live Website Chat
Take a look at how Zoho Desk and Smith.ai Live Website Chat stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while Smith.ai Live Website Chat has been rated 4.8 out of 5 from 21 reviews.
Findstack offers objective and comprehensive comparisons to help you find the best software. We may earn a referral fee when you visit a vendor through our links. Learn more
Start selling digital products with Crevio
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
Learn more about Crevio
At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
Exclusive Deals
Discover Amazing Software Deals on Findstack
Get access to up to $600,000+ in savings on the best software to scale your business.
Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
27
- AWeber
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Bitrix24
- Capsule CRM
- Clearbit
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Google Workspace
- Grammarly
- Grasshopper
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pinecone
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Ring Central
- Slack
- Streak
- SurveyMonkey
- TeamViewer
- Thryv
- Trello
- Wave
- Wise Agent
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- iContact
Total integrations:
42
- AWeber
- Adobe Connect
- Agile CRM
- Asana
- BigCommerce
- Bigin by Zoho CRM
- Bitrix24
- Capsule CRM
- Clearbit
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Google Workspace
- Grammarly
- Grasshopper
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pinecone
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Ring Central
- Slack
- Streak
- SurveyMonkey
- TeamViewer
- Thryv
- Trello
- Wave
- Wise Agent
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- iContact
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
