Freshchat vs Smith.ai Live Website Chat
Take a look at how
Freshchat
and
Smith.ai Live Website Chat
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshchat
scores
4.5
out of 5 from
306
reviews, while
Smith.ai Live Website Chat
has been rated
4.8
out of 5 from
21
reviews.
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Methodology
Smith.ai Live Website Chat
4.8
( 21 )
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At a Glance
Overview
Freshchat is a modern messaging solution for easy customer service for the digital-first customer anchored on artificial and human intelligence across messaging channels. It highlights key features including smarter conversations, which are available across first and third-party messaging platfor... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
Smith.ai Live Website Chat is a fast & friendly way to capture, screen & convert website leads. To facilitate conversions, the Smith.ai live chat agents answer questions, screen leads & schedule appointments 24/7. Custom AI chatbots can assist with screening basic questions to maximize meaningful... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 5 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
started
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Starter
$240.00
/ month
Basic
$420.00
/ month
Pro
$900.00
/ month
Custom
Contact Us
Reviewer's Segments
Small Business
58.82%
Mid Market
34.64%
Enterprise
6.54%
Small Business
90.48%
Mid Market
4.76%
Enterprise
4.76%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
9
- AWeber
- Agile CRM
- BigCommerce
- Bitrix24
- Calendly
- Capsule CRM
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshdesk
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- Helpdesk
- HubSpot
- Intercom
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pinecone
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Shopify
- Slack
- Streak
- TeamViewer
- Thryv
- Trello
- Wave
- Wise Agent
- WooCommerce
- Zendesk
- Zoho CRM
- Zowie
- iContact
Total integrations:
42
- AWeber
- Agile CRM
- BigCommerce
- Bitrix24
- Calendly
- Capsule CRM
- Clio
- Constant Contact
- Copper
- Drip
- Follow Up Boss
- Freshdesk
- Freshsales
- GetResponse
- Gmail
- GoTo Connect
- Godaddy Hosting
- Google Calendar
- Google Sheets
- Grasshopper
- Helpdesk
- HubSpot
- Intercom
- Keap
- Kit
- Lawmatics
- Mailshake
- Microsoft Teams
- MyCase
- Nextiva
- Nutshell
- PayPal Payments Pro
- Pinecone
- Pipedrive
- PracticePanther
- Redtail CRM
- Reisift
- Shopify
- Slack
- Streak
- TeamViewer
- Thryv
- Trello
- Wave
- Wise Agent
- WooCommerce
- Zendesk
- Zoho CRM
- Zowie
- iContact
Top Alternatives
Categories
Common categories include: Live Chat Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Smith.ai
- Located in Palo Alto, California, United States
- Founded in 2015
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