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Methodology
Zendesk Chat
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Reviewer's Segments
Insufficient data to show segment split
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
19
- Adobe Connect
- Aircall
- Asana
- Better Stack
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Gmail
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intercom
- Intuit Mailchimp
- Jira
- Lindy
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Ring Central
- Site123
- Sitecore Experience Manager
- SurveyMonkey
- TeamViewer
- WhatsApp Business
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- Zowie
Total integrations:
29
- Adobe Connect
- Aircall
- Asana
- Better Stack
- Bigin by Zoho CRM
- Clearbit
- CoSupport AI
- Dropbox
- Dropbox Business
- Duda
- Gmail
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- Intercom
- Intuit Mailchimp
- Jira
- Lindy
- Loom
- Microsoft Excel
- Pinecone
- Pipedrive
- Ring Central
- Site123
- Sitecore Experience Manager
- SurveyMonkey
- TeamViewer
- WhatsApp Business
- Zendesk Sell
- Zendesk Support Suite
- Zoho Assist
- Zoho Bookings
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
- Zowie
Top Alternatives
Categories
Common categories include: Live Chat Software, Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, and Social Customer Service Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
