Brand24 Reviews & Product Details

Brand24 is an excellent and easy to use social media analysis application. The tool provides comprehensive analysis for businesses. It is easy to use. The online training session with the CEO was informative and he was very concerned with making sure my onboarding in the use of the product went well. The company provides excellent customer service. There is always someone online who is ready to answer my questions at any time during the use of the product.

There is nothing I don't like about the tool.

My business is trying to do more in-depth research on the African-American community in the US on topics such as technology usage, government policies, etc.

I looove how they deal with customer service. It is really personalized, yet professional. I would recommend the product to all my friends but most of them are already satisfied B24 users.

I can't think of anything that bother me. For me, not really advanced user the product is really easy to use.

The main reason I use the B24 product to follow brands which I use in my final dissertation.

The clarity of product, the way I can use that and in case I am not sure about something there is always someone who can help me out and solve my issue.

At the beginning I was not sure how often data in my package is being refreshed. But after I talked to the company rep he clarified everything immediately.

I am co-running an NGO and want to know what people have to say about our operations. At the same time it helps to engage in the conversation with people who talk about same or at least similar topics.

I started using Brand24 one year ago, so I think I can say I know it quite well by now. I really like the e-mail notofications- there is no need to remember about logging in every day. The tool itself works great, and it looks great. Plus the CEO is a really nice guy.

Paying... I`m just kidding. There is nothing I can complain about. :)

I am a PR specialist and I use Brand24 to find mentions about my clients brands.

It just works. I get email everyday and can followup on any mentions about my company instantly. Never missed anything important.

Umm.. cant think of anything. Maybe the email could be bit better?

I get an alert when some post something about my company over the net so I can react to that.

I user Brand24 for 3 private projects and with almost every of my client. It's amazing how close you can get to your client just by opening up your ears. and listening what he has to say when he's on his own backyard (his own social media channel). All you have to do is to figure out how to help him out and how to help your business by doing that. Brand24 lets you see and hear what people are saying about you or about the issue your service is solving.

What I dislaike is that companies are not yet ready (structure wise) to work with so much data :) But hey, that's a nice problem to have.

With most of my clients we are working on converting people's voice into value. For instnace one client tracks everyone who says good things about his company and just to say "thank you". By doing that he feels (and it works as the % of coming backs got higher since he started doing that) like he's bonding with his clients. For others we look for people who are talking in general about the topic our company is about. For example I work with a company that looks for poeple seeking specialist in specific field and we suggest them using one of our own with a personalized bonus offer.

You receive alerts in only few minutes after customer reaction! You don't need long-term agreement for using brand24. Tools are developing rapidly. They are introducing solutions that make the tools work even more efficiently. - API is very easy to implement. - Even with a huge amount of results tool does not freeze - All important functions are on top and are easily accessible - brand24 is probably the only tool that has great application for mobile devices, which btw. works great for both iOS and Android systems

The language filter could run more efficiently, or there should be choice what region you want to monitor. The results would be better if the company name is multiple meanings (in other languages). The most expensive subscription should have more tools to generate reports. It would be very helpful for the agency serving its clients through brand24. However, there is „data export” to Excel so you can always make a report in another programs

- customer servise - social listening - knowing users insights - reaching the customer - solution even better than positioning. You reach the customer on his ground - I’ve learned that a customer who is pleasantly surprised that you found him in the middle of the network. will spent two times more money in your shop

I get all information about my projects. ALL :)

Nothing. Everything is all right. Best tool.

I found some bad reviews.

Clear reporting for further analysis. Sounds fun? Well it is! It's so easy to check what people talk about your brand or even more important for me - topic of interest. I can predict what's on top and how I can take advantage of that. You don't have to be a mastermind, it's not a rocket science to analyse B24 scanning results.

Sometimes I miss some results I could find on Google BUT I'm just getting started so my search setup could need a little tweaking. Other than that - none!

I use it for brand and topic monitoring. I have a nonprofit website and I use B24 to see what people think of my work and what can I do to improve it.

App, customer service, results. There is a lot of support from whole Customer Service and brand24 crew - they will help You with everything. Always.

Addiction. If You start once using brand24 - it's really hard to get back. There is now way back.

Customer service, new customers, brand awarness, contact with potential customers, fast reaction.