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ClickSend Reviews: 4.1/5 — Solid Choice
ClickSend was built to power billions of messages worldwide and offer a full suite of communications products to help businesses communicate with their customers and staff across multiple channels. The goal is to allow communication on platforms that users have access to on a daily basis, and that they are familiar with. With ClickSend, users have access to SMS and rich messaging to letters and faxes via a single API or dashboard.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare ClickSend with other popular tools in the same category.
It has pretty easy access for communication purposes such as - SMS, MMS, Email, Voice, FAX gateway, and messaging. You can schedule the birthday and event of your client, and customers go free -- no worries. Customization is available to personalized your needs or business needs. You can import the list of audiences just by uploading numbers or data via CSV.
They can add Paypal. They are only having Stripe available for transactions which is sometimes not a smooth experience. It is challenging for users. It is a pain not to be able to have more payment methods. Paypal is just acceptable, and it usually doesn't have the kinds of problems like Stripe has.
My team and I use this to conduct campaigns just like in email, save templates with URLs, send immediately, or schedule a specific date and hour. It solves our purpose to connect with candidates on weekends and holidays without any miss. It is required to be prompt on follow-ups to maintain a healthy relationship for business and future opportunities. It allows us to receive quick Fax from our vendors and doing vice versa for our clients. So we can send them documents and file in a minute as we have to deal with various hospitals and clinics. Super cheap, and it's what I like most. To pay for SMS in bulk with really competitive prices.
There are numerous things I like about ClickSend Fax Gateway. Let me list them a few below. 1. ClickSend Fax Gateway has ensured there is no more requirement for traditional fax machines. 2. It's a secure way to fax anywhere from any device. 3. Efficient way to send faxes online. 4. Emails can be turned into fax in one click, which is absolutely amazing. 5. The finest email to fax solution which is compatible with every email program. 6. Easy to get replies on our terms.
It is serving a lot of purposes as of now. I don't think there is anything to dislike about ClickSend Fax Getaway. Probably the only online fax solution that everyone might be waiting for. Way to go.
Literally many of my problems have been addressed. I'm able to manage senders easily. This email to fax services is supporting every email provider such as outlook, Gmail, etc. Easy to send fax from computer. Simple to send bulk fax messages.
The best thing about this software is the ease of receiving and being able to send faxes online from anywhere and any PC device, tablet or smartphone. ClickSend Fax helps us a lot every day to send faxes safely and without the need for hardware.
The use is constant and so far we have no reports of problems, errors, bugs or any other type of defect. The tool is super effective and helps a lot.
An interesting feature in this software is the possibility to electronically sign documents before sending the fax to the user. The software increases productivity and reduces time because it can be done from anywhere. In addition, everything is safe and encrypted and keeps documents private.
We love everything about our new ClickSend platform for messaging. It is easy to add and delete contact lists and ClickSend has absolutely everything covered in terms of easy software to connect.
The only thing we don't love about ClickSend is the ability to opt people out of lists quickly. This sometimes can take up to 5-6mins per new list to remove any opt-outs but this is the only issue we've come across.
We are solving the issue of quickly reaching out to our clients for to let them know vital information about upcoming sales and events.
Everything about ClickSend appeals to me. They offer a tonne of functions, but SMS is my favorite. It is very easy to use and has a very user-friendly interface.
If numerous users use the same number, it would be excellent to have more sensible routing. Sometimes it may seem that the text is too brief to keep the price low.
They have the best SMS services that helped me connect with my clients and make them aware of the new tools, offers and services we have added so they cannot miss them. That's the best service to connect with my clients.
It's a product that can send SMS, email, rich media, direct mail, and other forms of communication to your staff and customers. It's a reliable, easy-to-use messaging solution for all businesses.
Nothing to dislike. It is helpful but can be a bit expensive. It allows for 160 characters per text message and is charged. But it permits sending "push notifications" to users of progressive web apps.
It's simple to send SMS, MMS, Direct Mail campaigns, and more with its dashboard, which is easy to use. ClickSend offers a complete suite of communication products through online dashboards or APIs that are easy for everyone to use.
ClickSend's easy-to-use tools help us develop and execute marketing campaigns better, and we can customize several funnels to meet the needs of all potential clients. It's great how easy it is to set up contact lists, and it helps with its ability to integrate with our CRM system. I also find the procedures for designing advertising campaigns very simple, as there are many ready-made templates that can be easily customized to meet our content. The reports also tell us how many people the campaigns actually reached, so we can figure out how well they worked and where they could be better.
I did not face many difficulties, as the support team helped us with the procedures for linking with other applications that we use to deal with workflow and customer management, which enabled us to manage all marketing campaign activities from one platform.
ClickSend has helped us organize and improve our capabilities in preparing and implementing advertising campaigns, and I greatly appreciate how ClickSend enabled us to create a mechanism for categorizing potential customers so that we can provide them with relevant information with ease.
I like their clean dashboard with simple straightforward messaging features. The international numbers options, integrations and API are great.
Their automation and email campaigns/template tools are not powerful enough.
We'd like to trigger SMS for every service agreement signed or completed in Pandadoc and upon payment of invoice through Xero. We integrated clicksend to activecampaign, podio, xero and zap.
The best thing about ClickSend is that I have a variety of communication types I can trigger from my CRM via an API connection. These include SMS messages, printed letters in an envelope, email and postcards. Where else can you do that?
There's nothing to dislike that ClickSend has control of. US regulations about text messaging changed recently, and that was a bummer... but clicksend was ver communicative about how to prepare for the changes.
In my business, I often need to use multi-channel communication to ensure that the customer gets the information and can respond. The challenge was having to re-create the content in every channel separately. With ClickSend, I create once and publish everywhere. I can also create campaigns that mix the channels over time.