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CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Integration with the CRM makes it easy to keep everything in the one place.
There were a few small glitches at the start with my email address not syncing properly.
Calling international clients with a local number makes it feel a lot more personable.
You can almost do anything with this program (conference, transfer, hold) also ZERO delay, you can also record and track your statistics. I would recommend this app to everyone!
How can you dislike such a good program?
We're in sales, inbound and outbound calls and also we do some tech support.
Cloudtalk works on any phone and as a regular line. You can make and receive calls anywhere in the world! You can even choose your number! Very good connectivity.
I have not had any issue with Cloudtalk. I can check what my team does, I can listen to my calls if I need to check details. It is really useful at a low cost. I wish I could download the app in my computer (Chromebook)
We are a recruiting company and have had very few issues that were immediately solved by someone in Cloudtalk. It's great to know there is someone 24/7 to help out.
support help very fast and answer to all
i cant switch to offline on mobile app! thats it :)
being everywhere and get calls for my businesses.
I love the fact that integrations are on point, and that changes are easy and intuitive to make. I was particularily stunned by the team's reactivity and proactivity.
I would have liked to have a real-time status bar concerning the status of my number requests, but support is so reactive that in the end it's not really needed. Pricing could have been clearer, but that's a small thing.
We are implementing touchpoints on multiple continents and CloudTalk is a great solution to do so. We love that we can track absolutely everything that come to our minds.
Can shift country code easily without having to remember each country code
Maybe an easier login without email or via intranet.
Calling clients to chase missing documents.
The quality of sound, I hear the person well and the ability to have a number I can give and be called back on.
Sometimes the other person can't hear me. I can't use the application from my phone (realme7) only from the laptop or an iphone
I am avoiding the costs of international calls as I live in Egypt but my clients and work is in Germany
Whenever I use cloudtalk, I can hear the other side clearly and don't hear any noise.
The app does not automatically pops up whenever there is an incoming call.
I can track all the received and missed calls. All information are accurate.
User Interface is very user friendly and simple
The app does not minimize while switching tabs and has to be minimized
Ability to make international calls very easily
Very easy to communicate and ease of usage.
Nothing as far as I know , customer care has to be local.
Call centre operations and daily productivity metrics and integration with CrM
