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CloudTalk Logo
CloudTalk
Seamless Cloud Communication
4.3
(863)
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CloudTalk Reviews & Product Details

CloudTalk Overview
What is CloudTalk?

CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.

Company CloudTalk
Year founded 2016
Company size 51-200 employees
Headquarters Bratislava, Slovakia
Social Media
CloudTalk Categories on Findstack
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CloudTalk Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
CloudTalk Features
API Integration
Agent Performance Tracking
Automatic Call Distribution (ACD)
CRM Integration
Call Monitoring
Call Recording
Call Routing
Call Scripting
Call Tagging
Call Transcription
Customer Self-Service
Customizable Call Flows
Email Management
Interactive Voice Response (IVR)
Live Chat
Omni-Channel Support
Outbound Dialing
Predictive Dialer
Quality Management
Queue Management
Real-Time Analytics
Reporting and Dashboards
SMS Integration
Skill-Based Routing
Social Media Integration
Softphone Support
Speech Analytics
Voice Recognition
Voicemail Management
Workforce Management
CloudTalk Media
CloudTalk video thumbnail
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CloudTalk Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 10, 2025
CloudTalk Logo
863 CloudTalk Reviews
4.3 out of 5
Small Business (50 or fewer emp.)
Nov 02, 2022
 Source
Overall Rating:
4.0
HB
H B.
Sales Department
Share
"Good plataform"
What do you like best about CloudTalk?

Very simple to use. I love that we can record and save the calls. It shows the local time of the location that you are calling.

What do you dislike about CloudTalk?

Sometimes it takes a little longer to complete the call

What problems is CloudTalk solving and how is that benefiting you?

We are able to call every country on Earth.

Small Business (50 or fewer emp.)
Nov 01, 2022
 Source
Overall Rating:
4.0
LV
Lauren V.
Account Manager
Share
"Easy, efficient and nicely suited to corporate life"
What do you like best about CloudTalk?

Allows you to connect to customers easily, calls can also be transformed internally easily and calls can be tracked on Hubspot to allow you to listen back and take note of anything you missed.

What do you dislike about CloudTalk?

Sometimes calls will not show up or ring through on all computers, or you can lose connection - but this could be an issue with the connection either with us, or with the caller

What problems is CloudTalk solving and how is that benefiting you?

It means that if I am away from my desk, my colleagues can pick up any of my calls as it rings through to all of us. Similarly, if I am busy then the call can be picked up and transferred through when I am done.

Mid Market (51-1000 emp.)
Nov 01, 2022
 Source
Overall Rating:
4.0
JA
Javier A.
Interpreter
Share
"CT is fine"
What do you like best about CloudTalk?

CloudTalk is more than fine for BPO companies, has great speed, is easy to use, and also has a cute design.

What do you dislike about CloudTalk?

Well, some things need to improve: in my case, I have had issues with the microphone and with a maddening beep that comes before every call.

What problems is CloudTalk solving and how is that benefiting you?

It has solved many connection issues it used to have, and also its aspect has changed and looks great.

Mid Market (51-1000 emp.)
Aug 17, 2022
 Source
Overall Rating:
4.0
DR
David R.
Analista De Calidad Y Garantías
Share
"Funcional para comunicaciones"
What do you like best about CloudTalk?

la facilidad de la interfaz para realizar las llamadas, ya que con colocar el número de manera rapida se puede iniciar la llamada

What do you dislike about CloudTalk?

se corta las llamadas o se genera mucha interferencia por momentos

What problems is CloudTalk solving and how is that benefiting you?

no he presentado fallas que requieran soporte de Cloudtalk

Small Business (50 or fewer emp.)
Aug 15, 2022
 Source
Overall Rating:
4.0
MG
Martha G.
Growth Manager
Share
"Some reps have trouble receiving calls and staying connected!"
What do you like best about CloudTalk?

The support i receive on chat or email is fast and accurate. So I have no complaints about the service, the calls are high quality and the feature to call collegues is very nice.

What do you dislike about CloudTalk?

I actually like CloudTalk, but it doesn't work well with: android phones, not great with iphone apps. Desktop app is where it works best and yet some of my agents don't receive their calls, it's something that the support team does work with us.

What problems is CloudTalk solving and how is that benefiting you?

Tracking and recording calls, we used to use everyone's phone. Now we have everything in our CRM and they all have a professionalphone.

Small Business (50 or fewer emp.)
Aug 14, 2022
 Source
Overall Rating:
4.0
SL
Shane L.
Head Of Business Growth
Share
"Good platform with a few workarounds"
What do you like best about CloudTalk?

A cloud-based system that integrates well with our CRM - Pipedrive. Bit of work to integrate and set up but the support service was great.

What do you dislike about CloudTalk?

There are a few work-arounds that we had to implement to enable all of the same functionality we had with the Pipedrive native caller

What problems is CloudTalk solving and how is that benefiting you?

Fully integrated calling system with our CRM and SMS ability

Small Business (50 or fewer emp.)
Aug 12, 2022
 Source
Overall Rating:
4.0
AH
Anthony H.
Owner Of Marketing Agency
Share
"For the price you pay, i think its well worth the money!"
What do you like best about CloudTalk?

I run a marketing agency, I have been using Cloud talk as my main phone provider for the past few months. It's working good and I don't have any complaints.

What do you dislike about CloudTalk?

It works better on my phone than on my desktop when making call, they could make some improvements in this regard

What problems is CloudTalk solving and how is that benefiting you?

I live in between 2 countries, so it helps me stay in contact with customers while also reaching out to new customers.

Small Business (50 or fewer emp.)
Jun 28, 2022
 Source
Overall Rating:
4.0
Alan T. avatar
Alan T.
Service Director
Share
"Love it when something just works the way it's supposed to"
What do you like best about CloudTalk?

Easy integration with our CRM. Very easy to get it up and running. Intuitive user interface and very easy and convenient to use.

What do you dislike about CloudTalk?

I have had some issues with the mobile app. Freezing, not closing down when shut, unable to start or end calls, and issues with call quality. The same does not occur on the same wifi network when using the "pc version".

What problems is CloudTalk solving and how is that benefiting you?

Our previous solution could not be integrated with our CRM (technically is was able, but there were too many issues to make it practical). The "click to call" functionality has been particularly beneficial for and the SMS functionality has been a welcome addition to our communication tools.

Small Business (50 or fewer emp.)
Apr 13, 2022
 Source
Overall Rating:
4.0
MW
Mark W.
Managing Director
Share
"Good...but not quite great"
What do you like best about CloudTalk?

It works! We used Aloware previously which was god awful. There are a few too many options on your home screen, but with a little practice, I can get used to it.

What do you dislike about CloudTalk?

You don't have the option to make a call go through speaker phone UNTIL the person answers. This means I need to wait for an answer, click speaker quickly and then say "hello, canyou hear me?"

What problems is CloudTalk solving and how is that benefiting you?

THis way clients don't have my/our personal cell numbers which is nice. Additionally, this ties in with our CRM system so that we can re-listen to previous client calls to see what was and was not covered.

Enterprise (> 1000 emp.)
Feb 11, 2022
 Source
Overall Rating:
4.0
CT
Céline T.
Sales Administration Manager
Share
"Cloudtalk @ goFLUENT"
What do you like best about CloudTalk?

Calls are easily made and you can hear your interlocutor clearly.

What do you dislike about CloudTalk?

At times you can not hear when the number is dialed so you have to wait for the person to answer to be sure the call is okay.

What problems is CloudTalk solving and how is that benefiting you?

Incoming calls to our service is now directed on one sole number so clients do not have to search for the number of the specific person he/she want to reach.

Small Business (50 or fewer emp.)
Feb 10, 2022
 Source
Overall Rating:
4.0
CS
Carmen S.
Managing Director
Share
"Very good experience"
What do you like best about CloudTalk?

Interface and easy to use both for managers and operators

What do you dislike about CloudTalk?

Reporting. It is quite simple. It would be great to have a more complex one, at least based on agents activity

What problems is CloudTalk solving and how is that benefiting you?

Outbound calls. We could manage to leave a message for those incoming calls, so we just use the tool, in this first phase, for the outgoing calls.

Enterprise (> 1000 emp.)
Feb 10, 2022
 Source
Overall Rating:
4.0
AS
Aline S.
Learning Consultant
Share
"Good tool but with a few things to be fixed"
What do you like best about CloudTalk?

The tool is very practical and is really easy to use. I love the fact that is an app on your computer.

What do you dislike about CloudTalk?

The connection could be a little better, sometimes the connection is dead and you don't even hear the ringing sound.

What problems is CloudTalk solving and how is that benefiting you?

Not needing anything other than my computer is a great problem fixer for me

Small Business (50 or fewer emp.)
Dec 22, 2021
 Source
Overall Rating:
4.0
Jan K. avatar
Jan K.
Sales Operations Manager
Share
"Great solution for Startups and companies with higher fluctuiation"
What do you like best about CloudTalk?

I am mostly satisfied with the speed of resolving issues, changing the User counts, Tariff bundles, etc. Extraordinary support team and skilled sales team that will help you with any problem you might stumble upon

What do you dislike about CloudTalk?

Like with every platform, sometimes the system is down for a while, or some bug occurs, which results in Sales People being unable to call—however, these issues you can expect from any provider out there.

What problems is CloudTalk solving and how is that benefiting you?

Outbound Sales activities. Thanks to reportable outbound, we have increased the number of meetings scheduled per month by a significant amount. CloudTalk exactly solved what we expected it to crack.

Mid Market (51-1000 emp.)
Nov 11, 2021
 Source
Overall Rating:
4.0
JP
Jacek P.
M
Share
"Marketing and Prospecting Direcotr"
What do you like best about CloudTalk?

Easy way to use the cloud talk. Easy managing of users and checking the recordings of the call.

What do you dislike about CloudTalk?

Sometimes bad wuality of call connection, it is to improve. But it is very important.

What problems is CloudTalk solving and how is that benefiting you?

Contact by local or very close phone numbers. That we can call not from polish number but closer to our client. Recording and possibility to hear it after at any time

Mid Market (51-1000 emp.)
Oct 13, 2021
 Source
Overall Rating:
4.0
Conor D. avatar
Conor D.
Account Executive
Share
"Fast & effective calling platform which is excellent for cross-campaign selling."
What do you like best about CloudTalk?

I like the speed dial feature that maximizes the number of phone calls you can make. I also find the dashboard features very useful as you can monitor how many dials, average duration, call time etc.

What do you dislike about CloudTalk?

It can sometimes run slowly, but this might be a problem with my wifi or internal servers and not necessarily a cloud talk issue.

What problems is CloudTalk solving and how is that benefiting you?

I have managed my time more effectively and use cloudtalk to help me hit my sales quota regularly. Cloudtalk has also helped train new staff as we can listen to every phone call moments after it has been logged. We have found it a lot easier to train people using cloudtalk than other telecommunication systems/platforms.

Small Business (50 or fewer emp.)
Aug 16, 2021
 Source
Overall Rating:
4.0
JL
Janeil L.
Owner
Share
"Good platform easy to use"
What do you like best about CloudTalk?

Dashboard is easy to use and call quality is good.

What do you dislike about CloudTalk?

The currency conversion makes budgeting more difficult.

What problems is CloudTalk solving and how is that benefiting you?

Ability for overseas use and coordination for offshore sales.

Small Business (50 or fewer emp.)
Aug 16, 2021
 Source
Overall Rating:
4.0
AG
Andrea G.
Personal Assistant
Share
"Very good phone solution"
What do you like best about CloudTalk?

The call quality was very good and the desktop app and backend were easy to use

What do you dislike about CloudTalk?

The mobile app did often not work properly when there was an incoming call, especially when the phone screen was locked, there was no way to pick up the call directly from the locked screen.

What problems is CloudTalk solving and how is that benefiting you?

It makes working with a remote team easy.

Small Business (50 or fewer emp.)
Mar 11, 2021
 Source
Overall Rating:
4.0
AU
Alexandros U.
Sales Rep
Share
"Was easy to implement and straight forward"
What do you like best about CloudTalk?

It's very easy to work with, the overview of the program is given. Basically once it is set, it's hard to do anything wrong. I liked that when it is integrated with Pipedrive you can record and call right away with not much fuzz around it. So I would call it efficient in my workflow, and it does allow me to streamline the whole process.

What do you dislike about CloudTalk?

Windows does not see it as an app for me. So the integration with Pipedrive was not clear at the beginning. I would make it exactly the same in the integration as with MAC since one uses IOS and the other Windows, as a company that can lead to time wasted in the integration if it does not work i the same manner for both users. Don't get me wrong, the differences are not big, it was easy to find out how to work with it.

What problems is CloudTalk solving and how is that benefiting you?

Able to talk to clients from all over the world and to record all my calls on Pipedrive with not a lot in between. Its idiotproof

Small Business (50 or fewer emp.)
Feb 26, 2021
 Source
Overall Rating:
4.0
Donavan D. avatar
Donavan D.
Sales Executive
Share
"New customer to CloudTalk"
What do you like best about CloudTalk?

CloudTalk integration is done easily. The IVR system is well done as well, not too hard to configure and can be up and running within a few hours. The audio quality was mostly good and I can see the information I need ( lead / contact name ).

What do you dislike about CloudTalk?

For the information seen, it would be great if the role of the individual is shown and if in the slides show that you have when in a conversation would show the last notes left on the lead / account. Had a few bugs but the company was really reactive and most bugs were solved quick.

What problems is CloudTalk solving and how is that benefiting you?

We needed to know how many calls were done for each employee, record those calls and see who it is if the person was in our crm which wasn't possible with our previous solution

Small Business (50 or fewer emp.)
Feb 26, 2021
 Source
Overall Rating:
4.0
Dwayne R. avatar
Dwayne R.
Independent Contractor
Share
"So far so good, Its simple and easy to use my only criticism is the integration with zoho."
What do you like best about CloudTalk?

Simplicity and the ability to call everywhere at an affordable price

What do you dislike about CloudTalk?

The Zoho integration could be worked on especially when it just generates leads out of no

What problems is CloudTalk solving and how is that benefiting you?

the Zoho integration

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