Unclaimed: Are you working at CloudTalk?
CloudTalk Reviews: 4.3/5 — Solid Choice
CloudTalk is a cloud-based contact center solution that ensures companies transition to a more flexible communications system for better customer coordination and contact. The brand is known for serving a lot of bluechip organizations and offers more than 140 national phone numbers. CloudTalk’s features offer access to real-time analytics on agent performance, connecting remote teams to a single contact center and an entire system backed by impressive network capabilities.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
CloudTalk’s Starter plan caps outbound calling at 500 minutes per user per month. Essential, €4 more, makes it unlimited. Five hundred minutes is roughly 25 minutes of talking a day — a figure any sales or support agent passes before lunch. Paying 16% more to remove the cap entirely is not a close decision, which makes Starter difficult to recommend to anyone who actually makes calls.
- What it is: A cloud contact centre platform — calling, routing, dialers, and AI voice agents.
- Best for: Outbound sales and support teams calling across Europe, on Essential or above.
- Pricing: Starter €25, Essential €29, Expert €49 per user monthly on annual billing. Verified July 2026.
- The honest catch: The parallel dialer add-on is €39 per user — more than the entire Starter plan.
What Is CloudTalk?
CloudTalk is a cloud calling platform for teams that make and take a lot of calls: local numbers in 160-plus countries, number porting, IVR and skill-based routing, call recording, dialers, and — increasingly — AI voice agents that handle calls autonomously.
Its geographic framing is explicitly European: unlimited domestic calls “across EU, UK, Iceland, Norway” is the headline inclusion from Essential upward, which makes it a natural fit for European operations and a less obvious one elsewhere.
Every plan says Contact Sales despite the published per-user prices, so there is no self-serve route.
How CloudTalk Works
- Priced per user, per month, billed annually.
- Starter caps outbound at 500 minutes per user; Essential and Expert are unlimited domestically.
- Routing intelligence starts at Essential — IVR, skill-based and smart routing.
- Dialers are largely add-ons, priced per user on top.
- AI voice agents are metered by minute, from €99 for 200 minutes.
- Every plan requires a sales conversation.
CloudTalk Pricing
Captured from CloudTalk’s pricing page in July 2026 on the euro price list with annual billing.
| Plan | Per user/mo | Outbound minutes | Routing | Dialers |
|---|---|---|---|---|
| Starter | €25 | 500/user | Basic only | Click-to-call; power dialer as add-on |
| Essential | €29 | Unlimited | IVR, skill and smart routing | Adds auto outbound number |
| Expert | €49 | Unlimited | Adds VIP queues | Preview and power dialer included |
Add-ons: power dialer €15/user · parallel dialer €39/user · call intelligence €9/user · branded caller ID from €0.07/call · AI receptionist from €99/mo (200 min) · AI specialist from €349/mo (1,000 min)
What actually decides your plan:
- The €4 step from Starter to Essential is the easiest decision on the page. Five hundred outbound minutes a month is about 25 minutes a day. An agent whose job is calling will exhaust that in a morning, and Essential removes the cap for a 16% increase. Starter only makes sense for people who receive calls rather than make them — inbound and internal calls are free on every plan.
- Essential is also where the platform becomes a contact centre. Business hours and time-based routing, IVR, and skill-based and smart routing are all absent from Starter. Without them you have a phone system, not a routed one.
- The parallel dialer costs more than the entry plan. €39 per user per month, against Starter’s €25 and Expert’s €49. It remains an add-on even on Expert, so an outbound team wanting parallel dialing on the top tier is looking at €88 per user before anything else.
- Add the numbers you will actually use. Expert at €49 plus the parallel dialer at €39 plus call intelligence at €9 comes to €97 per user per month — close to four times the Starter headline. The power dialer at €15 is the one add-on Expert includes.
- AI voice agents are a separate meter. €99 a month for 200 minutes works out at €0.495 per minute; €349 for 1,000 minutes is €0.349 — a 30% better rate at the larger package. Neither is included in any plan.
- Nothing is self-serve. All three tiers route to Contact Sales, so budget evaluation time even though the prices are published.
Who Should Use CloudTalk
- European outbound sales teams. The clearest case — unlimited domestic calling across the EU, UK, Iceland, and Norway from €29.
- Support operations needing real routing. IVR, skill-based routing, and queue callback from Essential.
- Teams deploying AI voice agents. CloudTalk prices them openly by the minute, which many competitors do not.
- Businesses needing local numbers widely. 160-plus countries covered on every plan.
It fits poorly for teams making few calls, where Starter’s cap might suffice but the platform is oversized; for heavy parallel dialing on a budget, given the €39 add-on; and for non-European operations, where the unlimited-calling geography is less useful.
Honest Pros and Cons
Strengths
- Unlimited domestic calling from €29, across EU, UK, Iceland, and Norway.
- Free internal and inbound calls on every plan, including Starter.
- Local numbers in 160+ countries at every tier.
- Published add-on prices, so the real total is calculable.
- AI voice agents priced by the minute, with a clear volume discount.
- Power dialer included on Expert rather than sold separately.
Limitations
- 500 outbound minutes on Starter — about 25 minutes a day.
- The parallel dialer costs €39 per user, more than the entry plan.
- Routing intelligence requires Essential, not Starter.
- A fully equipped agent costs around €97 per month.
- Every plan requires contacting sales.
- AI voice minutes are entirely additional to the seat price.
CloudTalk Alternatives and How It Compares
- Aircall is the closest competitor for sales and support calling, with strong integrations.
- Nextiva is a full unified communications platform, stronger on US business telephony.
- RingCentral is the large incumbent covering voice, video, and messaging.
- Quo (formerly OpenPhone) is the shared-inbox option for small teams sharing numbers.
- Grasshopper suits solo operators wanting a virtual business number.
- Dialpad competes directly with AI-led calling features.
For a broader survey, browse our contact centre directory.
The Verdict
CloudTalk is a solid choice for European teams that spend their day on the phone, and the reason is geographic: unlimited domestic calling across the EU, UK, Iceland, and Norway is a genuinely useful inclusion if that is where your customers are, and local numbers in 160-plus countries cover the rest. Free internal and inbound calls on every plan, including the cheapest, is a further good decision.
The plan choice is close to made for you. Starter caps outbound calling at 500 minutes per user per month — about 25 minutes a day — and Essential removes the cap entirely for €4 more. For anyone whose job involves making calls, that is not a trade-off worth thinking about. Essential is also where the routing intelligence lives: business hours routing, IVR, and skill-based routing are all absent from Starter, so the entry tier is a phone system rather than a contact centre. Treat €29 as the real starting price.
Then price the add-ons before you compare CloudTalk with anything else, because they are substantial. The parallel dialer is €39 per user per month — more than the entire Starter plan, and 80% of Expert — and it remains an add-on even at the top tier. An outbound team on Expert with parallel dialing and call intelligence is at €97 per user per month, roughly four times the Starter headline. CloudTalk deserves credit for publishing all of those rates openly, including per-minute AI voice agent pricing at €99 for 200 minutes or €349 for 1,000. The numbers are all there; they simply need adding up before the sales call rather than after.
FAQ
How much does CloudTalk cost?
On the euro price list captured July 2026 with annual billing: Starter €25 per user per month, Essential €29, and Expert €49. Add-ons are priced separately — power dialer €15 per user, parallel dialer €39 per user, call intelligence €9 per user, branded caller ID from €0.07 per call, and AI voice agents from €99 per month for 200 minutes. All plans require contacting sales.
What is the difference between CloudTalk Starter and Essential?
The most significant difference is calling volume: Starter includes 500 outbound minutes per user per month, while Essential offers unlimited domestic calls across the EU, UK, Iceland, and Norway — for €4 more per user. Essential also adds business hours and time-based routing, IVR, skill-based and smart routing, and an auto outbound number, none of which Starter includes.
How much are CloudTalk’s dialers?
The power dialer is €15 per user per month and is included on the Expert plan. The parallel dialer, which dials multiple lines simultaneously, is €39 per user per month and remains an add-on on every plan including Expert. That makes the parallel dialer more expensive than the entire Starter subscription, so outbound teams should price it before choosing a tier.
How does CloudTalk price AI voice agents?
By the minute, in packages. The AI Receptionist starts at €99 per month for 200 minutes, which works out at about €0.495 per minute, and the AI Specialist starts at €349 per month for 1,000 minutes, or roughly €0.349 per minute — around 30% cheaper at the larger volume. These are additional to the per-user plan price on every tier.
Can I buy CloudTalk without talking to sales?
No. All three published plans — Starter, Essential, and Expert — show a Contact Sales button rather than a checkout, despite carrying per-user prices. That means a sales conversation is required regardless of tier, so factor in evaluation time even though you can calculate your likely cost from the published rates in advance.
Compare CloudTalk with other popular tools in the same category.
Good quality - I think based on Twilio Good price Good integration with Hubspot
I can't call simultaneously more than one number. I can make conference call only if they call my number.
Hubspot allow only exit-call. With CloudTalk I can answer to phone directly in Hubspot.
Easy to use platform with fair pricing. Many countries to use as a caller. High percentage of calls made, other solutions tend to have lower percentage of successful calls.
I did find it a bit hard to collect data and voice recordings of my colleagues (Which i needed to review)
Mainly solving the high costs of other providers when you call abroad. Also tracking your team and reassuring they communicate well with customers/prospects.
It is easy to use, and the platform is very complete
Sometimes the sound is very bad when speaking on the phone
Speaking with my suppliers and clients
It's really simple to use, very friendly, It's not hard to find your way around. I can track my calls, make records out of them. Analyze the data can improve our metrics and it can help us achieve our goals. Also, the price is more affordable than any phone plan on the market, which helps us to stick with our budget. Also, there are no fees for roaming, which could be very problematic while traveling.
Sometimes if your internet signal is not strong enough, that the connection might cut off a lot. But I understand it might not be a problem directly from the platform itself but more with the connection of the internet. Either way, there should be a method where even with the lowest internet capacity the sound should not be affected because if I want to be travel-working not always I will have the best internet on the road, so this might affect my job performance and results.
I can call all my potential clients, and I can also have a record of all the calls. This is very helpful for sales purposes, and for analyzing our data. Also, the price is more affordable than any phone plan on the market, which helps us to stick with our budget. Also, there are no fees for roaming, which could be very problematic while traveling. so if you could fix the dependency on the internet quality connection, that would be amazing.
UX of web interface is top, good usage experience.
Maybe the price for small company. I mean for 3 and more users, which are not professional operators.
Customer service is under one phone number with lot of settings.
Easy to install, user friendly and clear recordings.
Nothing yet, as I am a fairly new user of CloudTalk
Able to use recordings for notes you may have not been able to make during the call and training purposes.
In my opinion, CloudTalk meets the needs of companies that want to engage with customers via VoIP. Next to the clean interface, it is remarkable how fast customer support is. Within 24h you get a professional response to your request. This is crucial in today's business world. Also, the onboarding process did not take too long, because many functions are intuitive. All in all a good solution.
Areas of improvement could be found in the SalesForce Integration. While I generally believe it is impressive to log calls automatically in SalesForce when using CloudTalk, I think the integration settings and installation could be more user-friendly. It took me quite a long time to find out how to utilize the integration to save us time. Now it works, and we are happy we are working with CloudTalk.
CloudTalk helps us save time. With the SalesForce integration, we can easily track our calls with our clients. No information gets lost and we can focus on our main business without having to worry about tracking every call and activity in SalesForce.
It's easy to use for business, to call customers and partners and make internal calls
You should implement with 1 click the "copy/paste" of call phones.
I use it daily.
Possibility to getter data regarding operators work
Support needs to improve and react faster.
All calls to clients and partners is dealt through the app
The easy interface of the app. Automatic callbacks to missed calls. Shows the local time of the place you are calling.
User unfriendly website. Hard to make search, even harder to find a way to download call records. Call reference number is generated only after the call is finalized.
Daily communication with customers and partners.
I like being able to coach my agents in call and listen in to their calls .
So far their is nothing that I dislike about the system
Customer complaints since my agents are able to reach out to me directly for resolutions.
I like the feature to call from different country's
I do not really have a dislike on this tool.
Easy and cheap calling outside of the Netherlands. I will receive an email if I missed a call.
I enjoy the integration with our CRM, Pipdrive because it makes connecting with clients easy and traceable.
Because this relied on internet connection you can sometimes face issues connecting properly or there may be a lag in the conversation.
Can call clients with the click of a button and track calls with them.
The dashboard is great! its easy to manage my call flows, upload custom recordings, setup call diversion etc. The onboarding was also very easy and the customer service was very helpful.
The android app could be better. It sometimes does not work as well as a native phone app. Also there are no SMS numbers available for Germany which is kind of a turn-off
We have implemented an Ip-telephony system with cloud talk. Its working great so far. The logs give us complete transparency and the call matrix help us evaluate our customer service personnel.
Setup is very easy, you can start making calls within a few minutes if you don't require any new phone numbers to be set up. Setting up additional numbers is also quite easy and quick (fees apply), although you need to reach out to support for that. Sound quality is good, iOS app is easy to use.
We couldn't find the android app by simply searching in the Play store. There is no way to cancel your subscription through the dashboard, you need to contact support for that.
We use it to make sales calls internationally from foreign numbers that correspond to the country we are calling. We needed a quick, flexible and affordable solution.
Quick and easy to setup and perfect for a small or large remote team
Billing had its issues, but was resolved eventually
It enables me to make and receive my business calls from various countries with locally assigned numbers for clients
I love that the app for desktop seems more up to date for 2020 than previous platforms. We are still fine tuning and getting used to it. The web browser is simple, straightforward. The cloud team is professional, and quick to respond to inquiries. Happy to know that we can text our clients!
So far just the set up issues have been a little challenging, but overall quick response time and helpful team are getting us up to speed. I dislike not knowing clearly that I am able to view all calls incoming, and outgoing on the phone. This would be helpful. As well, still adjusting to the formatting.
Able to document on calls, and still figuring out the app. Happy to have texting as an option as well.
I like being able to just click and let the power dialer do the work.
I've had some issues with the android app. Sometimes it works, other times I have to use the speaker phone on my cell to be able to communicate with whomever I'm calling.
More call volume. Which means more call backs and improved returns.
Easy to install, good variety of features
System does not show you are away when you lock your PC. You need to manually log your self out from Cloud talk. This is not convenient
Automatically record all calls. Able to supervise calls without client be able to hear the admin person.
was easy to set up with the help of their support + its cheap for the option we use it for.
was a bit confusing to set up solo, but as I said, their team had a call lined up ready to help!
We use it as a voicemail inbox for customer service. People call in, we respond via our messaging platform (or call back)
Has ease of integration and management, has power to obtain a record of calls and make them from the computer without any need for more devices. It allows you to transfer contacts and in an effective way, in addition to each call made each recorded and recorded.
Is a basic and useful tool. So I have nothing negative to say about it.
Is ideal for keeping proper records of calls and making them in a useful, fast and efficient way. Its voice system is very useful and all the calls you have are heard in a quite feasible way.
Full of features, easy to set up, International availability
I was expecting to get a local number included with the plan in El Salvador (as described in their website) and not having to pay extra for it.
Just billig questions, they are getting answered though
Truly impressed with the customer support we received from Cloudtalk. The app has International calling capability - It also has a mobile app for iPhone users. The best thing about CloudTalk is that you receive your own dedicated number on which people can call you, and you can answer calls either from your laptop or mobile.
It will be a lot better if new features are introduced for the iPhone app.
Our motto is to solve the hassle of having to worry about whether our customers get a good support and Delightful experience or not.
Integration with SalesForce, mobile application
The mobile application can be hit or miss....not consistent.
Click to dial and call tracking with our CRM
I love the ability to listen back to my calls and to use that for self-improvement
I do find that the system does not always operate as easily as I would wish. For examples, background noise or not being able to hear the client at the other end.
I mean the ability to listen back, how it integrates into my other systems.
Intuitive application, You get easy access to all the record of the phonecall.
when the connection is not good enough, the phonecall is from low quality. Also, the integration with Pipedrive is really important for us and this is sometimes not always updates.
For the onboarding of new customers, we uses cloud talk, and also it's really helpful for the account manager to relisten the record, so he can use the information for his demo.
Seamless integration with Pipedrive, IP Numbers to choose, etc
I'd like they offer more languages, such as chinese
The organisation of calls within the enterprise
Behind Cloudatlk is a young, enthusiastic group of people who are open to suggestions, friendly, and fast to help
There are lots of technical things that could be improved upon (for example, transferring a call to a specific person before you even answer)
We now finally have a combination of a product that is user friendly and offers lots of solutions that we need (integration with CRM, for example) and on the other hand provides us with good quality of calls. The pricing is also fair.
Application is available on laptop and mobile. Easy to use. Easy integrations with CRM!
We had some connection issues, not sure if it’s from Cloudtalk or our internet provider.
We have less missed calls, we can monitor and improve our customer support coverage.
Super fast and friendly support. We discovered a few bugs which were fixed in a couple of days.
A few missing features in Windows desktop app such as minimizing to tray.
We moved our phones to cloud so we could eliminate local servers and physical phones.
