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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
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What Confluence is best for?
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What are the pros and cons of Confluence?
Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
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Confluence Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: January 12, 2026
Confluence Logo
3,708 Confluence Reviews
4.1 out of 5
Enterprise (> 1000 emp.)
Dec 20, 2021
 Source
Overall Rating:
5.0
Russell O. avatar
Russell O.
Content Editor
Share
"A wonderful way to track information, progress and create guides"
What do you like best about Confluence?

Very easy to use with a HUGE amount of tutorials and tooltips. I could not ask for more

What do you dislike about Confluence?

A few too many settings are behind a paywall. I would at least like the ability to set privacy levels without paying, but I understand

What problems is Confluence solving and how is that benefiting you?

It is a wonderful way to write wikipedia style guides for new software as well as track who is working on what.

Enterprise (> 1000 emp.)
Dec 20, 2021
 Source
Overall Rating:
5.0
Akshay K. avatar
Akshay K.
Data Scientist
Share
"It's an amazing platform to showcase the technical documentation post wrapping up the deliverables"
What do you like best about Confluence?

I like the interface of the platform and how intuitive it is while maintaining all the technical documentation of project. We can store code flows as well and do live changes

What do you dislike about Confluence?

I dislike that sometimes the clustering is required but no such smart clustering is provided by confluence. Also I dont like the thumbnails of certain areas. They seem outdated

What problems is Confluence solving and how is that benefiting you?

We use it to store the technical documentation of our project. Along with it we use it to store the code flow and algorithms behind each and every pipeline. It is really beneficial while sharing all details with clients

Mid Market (51-1000 emp.)
Dec 16, 2021
 Source
Overall Rating:
5.0
BC
Beatrix C.
Junior Partner Account Manager
Share
"Great Database Tool for Internal Knowledge"
What do you like best about Confluence?

Confluence is a great tool for any company but particularly start-ups that need ways to standardize information sharing. You can easily create shared learning spaces and locations for different teams, policies, and company segments.

What do you dislike about Confluence?

I would like more robust tools for creating a table of contents and easier ways of sharing what information is sourced where without having to click into it. Additionally a more robust integration with Google Drive for organizing files housed in different locations so they are easy to find in Confluence. Additionally adding system reminders every 6 months to a year to remind users to update the information and make sure it's up to date on certain pages (with notifications that it was last updated x date).

What problems is Confluence solving and how is that benefiting you?

Solves a lot of organizational problems, creating a one-stop-shop for company information. Easy to share and easy to learn how to use - it's an excellent source for new employees or employees moving to different segments internally.

Mid Market (51-1000 emp.)
Dec 16, 2021
 Source
Overall Rating:
5.0
CC
Costel C.
Customer Suppor Manager
Share
"Best Knowledge Base System"
What do you like best about Confluence?

The Analytics part.I can review the most popular content and most active users.The calendar is also very helpful because we can turn COnfluence into a project manangement system.

What do you dislike about Confluence?

Sometimes the platform is very slow when knowledge base pages have a huge amount of data. Hopefully in the future we can have a lighter interface that can handle the huge amount of data.

What problems is Confluence solving and how is that benefiting you?

Multiple, we have a all in one platform, project management, team calendar, knwoledgebase, team tasks. We use this daily and our productiviy has grown and we can concentrate on work rather than searching for word docuemnts and excel.

Mid Market (51-1000 emp.)
Dec 15, 2021
 Source
Overall Rating:
5.0
MW
Michelle W.
Full Stack Software Developer
Share
"A review of Confluence"
What do you like best about Confluence?

In a professional setting, it is a nice and secure way for you and your peers to collaborate on and view documentation. It is easy to create, format, manage and share documents. Plus since it is part of the Atlassian suite, it easily integrates with their other tools such as the Jira task tracking tool.

What do you dislike about Confluence?

One setback of the tool is that it lacks a good search feature. It can be difficult to search for a particular document that you are looking for if you can't remember where exactly it resides.

What problems is Confluence solving and how is that benefiting you?

I use Confluence in a professional setting to manage all of our proprietary documentation. We plan projects, document product requirements, user feedback, and meeting notes within this tool.

Mid Market (51-1000 emp.)
Dec 14, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence and its siblings are a vital part of our organization"
What do you like best about Confluence?

Confluence allows our organization to consolidate our documentation into one software - this is essential when using other Atlassian products such a JIRA to enable team members to refer to all relevant information.

What do you dislike about Confluence?

There isn't much criticism I can direct towards Confluence. We have had some team members experience difficulty finding the desired documentation when searching for an issue using only keywords.

What problems is Confluence solving and how is that benefiting you?

The benefits from using Confluence are vast; in a mostly-remote work environment, providing access to all technical documentation to team members worldwide is crucial to our operations.

Mid Market (51-1000 emp.)
Dec 14, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very well structured tool"
What do you like best about Confluence?

Confluence is so far the best tool I use for my daily tasks. It is very well organized tool for keeping documentation like test plans and test checklists. The tool is very reliable.

What do you dislike about Confluence?

There are no points that I can mention concerning the improvements. The tool has a great design and is very simple to use. I found no downsides that need to be improved.

What problems is Confluence solving and how is that benefiting you?

Confluence helps me solve documentation keeping issues and tracking. Its very comfortable to keep and track the testing and development process with Confluence.

Mid Market (51-1000 emp.)
Dec 13, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use"
What do you like best about Confluence?

I like how easy to use this platform is. It has lots of detail and ways to easily trackwork performance. I like that the links are user friendly and easy to share with all teammates so that we can all contribute.

What do you dislike about Confluence?

I really don't have any dislikes about confluence. I have really enjoyed the platform. I think maybe some of the tools related to building Gantt charts could be better but overall I'm very happy with the platform.

What problems is Confluence solving and how is that benefiting you?

I am helping to manage projects that span across a variety of function using this platform. We keep detailed notes in timelines enable to make sure that projects are going as planned.

Small Business (50 or fewer emp.)
Dec 09, 2021
 Source
Overall Rating:
5.0
AC
Andreea C.
B2 B Strategist
Share
"Best tool for knowledge sharing and documenting processes"
What do you like best about Confluence?

The templates that are easy to use, easy to be viewed by colleagues, easy to piblish information, easy to keep information private, blog page for internal use, collaborating on the same document, its all amazing! You can connect witb jira and do tasks there. The way you can use it has no boundaries.

What do you dislike about Confluence?

I really have nothing to object. I mean its one of those platforns you cabbot find something bad to say about it. They improve constantly, they are agile and make our teams agile, share ideas, share products, information, processes.

What problems is Confluence solving and how is that benefiting you?

Interdepartment communication, sharing of knowledge, of proposal, of proceses, of news, details, be them images, videos, updates, tables, links. The best part is that everything is organized.

Enterprise (> 1000 emp.)
Dec 09, 2021
 Source
Overall Rating:
5.0
Priyabrat Prasad M. avatar
Priyabrat Prasad M.
It Analyst
Share
"Best enterprise documentation solution available in the market"
What do you like best about Confluence?

If your enterprise uses bitbucket, Jira, then confluence will be your obvious choice to maintain your application documentation. Because all these three apps are by attlasian the inetgration between them will be seamless.It's really easy to use and also has versioning feature. You can link your bitbucket, Jira everything in your documentation.

What do you dislike about Confluence?

The page-load is a bit slower at times. If you are using all of the Atlassian products, then only it would be good for you. Need more orientation items like numbering.

What problems is Confluence solving and how is that benefiting you?

We are using confluence for maintaining all our client documentation, including application overview, design documents, Jira information, etc. It's like our Wikipedia of all our application information.

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