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4.1
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Confluence Reviews: 4.1/5 — Solid Choice

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
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Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
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Confluence Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: May 09, 2026
Confluence Knowledge Base Software logo
3,708 Confluence Reviews
4.1 out of 5
Small Business (50 or fewer emp.)
Jun 22, 2023
 Source
Overall Rating:
5.0
AC
Anne Marie C.
Présidente Fondatrice
Share
"Confluence for file sharing"
What do you like best about Confluence?

Sharing files with other staff and customers is easy.

What do you dislike about Confluence?

Hard to know how it works the first time.

What problems is Confluence solving and how is that benefiting you?

It benefits because we no longer have to send files by e-mail for projects. All the file management and sharing is there.

Enterprise (> 1000 emp.)
Jun 21, 2023
 Source
Overall Rating:
5.0
DC
Dhiwahar C.
Founder
Share
"Best word processor"
What do you like best about Confluence?

The best part is Content Organization and Structure. And powerful search and Discoverability. It offers a robust search functionality, allowing users to quickly find the information they need.

What do you dislike about Confluence?

Formatting content in Confluence, especially when dealing with complex layouts or tables, can sometimes be challenging. It will be easier if they provide a wide range of formatting options.

What problems is Confluence solving and how is that benefiting you?

Confluence facilitates seamless collaboration among team members. Multiple users can work on the same page simultaneously, making it easy to co-author documents, share ideas, and provide feedback in real-time. It promotes teamwork and improves overall productivity.

Mid Market (51-1000 emp.)
Jun 16, 2023
 Source
Overall Rating:
5.0
WB
William B.
Founder
Share
"Confluence review"
What do you like best about Confluence?

What I like most in using Conflunce is that, it can help us follow the proper procedure and process at the same time. It can also bookmark the page that you frequently using.

What do you dislike about Confluence?

As of now, there is no downside using Confluence

What problems is Confluence solving and how is that benefiting you?

Confluence shows us what we need to learn and what we need to follow in terms of the process. It can also bookmark your frequently using page to easily access the data.

Mid Market (51-1000 emp.)
Jun 16, 2023
 Source
Overall Rating:
5.0
EF
Earven F.
Founder
Share
"Confluence, making job easier!"
What do you like best about Confluence?

What I like about Confluence is that it makes easy for us concierge to look for the topics that we want to check most specially when we are having trouble assisting our guests. It is very easy to search for the topics that we want to re-read and base.

What do you dislike about Confluence?

What I dislike about Confluence is that sometimes, it takes time for the information to load and show up. I am not sure if it is the Confluence itself or our internet connection.

What problems is Confluence solving and how is that benefiting you?

Confluence helps us a lot in reading all of the necessary topics that we want to read, what we need to use and what we need to watch. It is very easy for us to learn all of the knowledge that we need to tackle.

Enterprise (> 1000 emp.)
Jun 14, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Confluence: A Wonderful Tool for Documentation"
What do you like best about Confluence?

I like how customizable Confluence pages are and how easy it is to edit them. You can add images, tables, hyperlinks, videos, and much more. This makes documentation an easy process that's very beneficial for your entire team.

What do you dislike about Confluence?

Honestly, there isn't anything I dislike about Confluence. I've had a positive experience each time I've used it.

What problems is Confluence solving and how is that benefiting you?

We use confluence to document the processes our team routinely utilizes. Our Confluence pages help new team members get up to speed on our workflow and help more seasoned team members refresh on topics they don't necessarily use every day.

Mid Market (51-1000 emp.)
Jun 13, 2023
 Source
Overall Rating:
5.0
CM
Christian Nico M.
Customer Care Specialist
Share
"Very easy to navigate as our knowledge database"
What do you like best about Confluence?

I like how the spaces are categorized. There is a search function per space; if I can't find the article I need, I can also use the primary search function in the upper right corner of the page. I also like that we can leave some comments on the articles. The date on each article on when it was made, modified/updated, helpful for me.

What do you dislike about Confluence?

Sometimes searching is problematic as it shows a lot of results. Navigating through the spaces is sometimes challenging because it does not open right away. Internet connection might be at play. Overall it is a beneficial tool.

What problems is Confluence solving and how is that benefiting you?

Our client mainly uses it as our knowledge base, where we search all the articles we need to follow to help us in every scenario we assist. It helps as it is a one-stop shop for all the guides and articles.

Mid Market (51-1000 emp.)
Jun 12, 2023
 Source
Overall Rating:
5.0
DS
Diana S.
Founder
Share
"Best knowledge center tool"
What do you like best about Confluence?

I like how Confluence shows the last update or change made with one article or policy implemented. Confluence helps our organization be on the same page on a day-to-day basis. I like how it allows us to bookmark the most helpful and most used knowledge base we use in our everyday lives.

What do you dislike about Confluence?

I don't like that you cannot search for the same knowledge base you need using just one keyword. If you enter one or two words, multiple results are shown. Even the article you will not use shows if it detects the keyword you added. It can be a bit slow and unresponsive at times.

What problems is Confluence solving and how is that benefiting you?

Confluence helps our everyday work to be more efficient. Instead of you personally asking about the issue you are handling during work time, confluence serves as your best friend, providing you with the same calibrated information and process that needs to be followed and done.

Mid Market (51-1000 emp.)
Jun 12, 2023
 Source
Overall Rating:
5.0
Pratik J. avatar
Pratik J.
Software Application Engineer
Share
"Collaboration Simplified!!"
What do you like best about Confluence?

The indefinite idea and use of this platform for collaboration. The ease of storing and documenting information from meeting minutes to personal experience. The dynamic nature of the knowledge sharing app is amazing!

What do you dislike about Confluence?

There should be more examples and interactive stuff going on. The integration with other apps or something more advanced and innovative. But that is the expectation I keep seeing the diversity of the platform.

What problems is Confluence solving and how is that benefiting you?

The one stop solution for all the knowledge and information regarding the project. From error reports to the steps for debugging a certain scenario. From Pi planning to implementation planning, it is helping the project in a lot of ways.

Mid Market (51-1000 emp.)
Jun 11, 2023
 Source
Overall Rating:
5.0
RM
Rowenne M.
Founder
Share
"Confluence Review"
What do you like best about Confluence?

Confluence is a distinctive knowledge-based tool. It is really easy to use, provides all the necessary details, and helps me follow the proper steps in a workflow that is essential for my job. Regardless of the nature of the customer inquiries, I see Confluence as both my guide and my savior. With a few key words and mouse clicks, all the information may be found instantly.

What do you dislike about Confluence?

I had never used this tool before I joined the organization, so it was challenging for me to quickly get used to it. Additionally, new members may find the UI to be a little perplexing.

What problems is Confluence solving and how is that benefiting you?

It provides me with access to all of the articles I need for my regular duties as a customer support. You will be able to view numerous articles simultaneously with just one keyword.

Mid Market (51-1000 emp.)
Jun 08, 2023
 Source
Overall Rating:
5.0
CD
Christian D.
Founder
Share
"awesome experince"
What do you like best about Confluence?

What I like the most on this app is easy to find topics which I really need for every topic that needs to be discussed. can be easily bookmarked and in just a short span of secs, you will be avail to locate what you are looking

What do you dislike about Confluence?

As far as experience is concern, I don't find anything bad on using this app. I guess what I can suggest is the color of the app if it can be more lively as how it looks like

What problems is Confluence solving and how is that benefiting you?

the easy way I can find any topics that I have to check with as for me

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