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Confluence Reviews & Product Details

Confluence Overview
What is Confluence?

Confluence is a collaboration and knowledge management platform. It is often used by teams to create, organize, and share content within organizations in a seamless and centralized way. Confluence offers tools such as knowledge base creation, document collaboration, as well as task management tools that allow teams to work together more efficiently. It also provides a central hub where users can share and collaborate with ease.

Company Atlassian
Year founded 2002
Company size 5001-10,000 employees
Headquarters Sydney, NSW
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Confluence Product Details
Capabilities
API
CLI
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, On-Premise Linux, On-Premise Windows
Training Documentation
Languages English
Confluence Features
AI-Powered Suggestions
APIs and SDKs
Alerts and Notifications
Analytics and Reporting
Automated Workflows
Bulk Editing
Collaboration Tools
Content Categorization
Content Management
Content Recommendations
Custom Fields
Customizable Templates
Document Import/Export
Feedback and Comments
Image and Video Support
Integration Capabilities
Knowledge Sharing
Mobile Accessibility
Multi-language Support
Real-Time Updates
Role-Based Access Control
SEO Optimization
Search Functionality
Self-service Portal
Single Sign-On (SSO)
Third-party Integrations
Ticketing System Integration
User Permissions
Version Control
WYSIWYG Editor
Confluence Media
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Confluence Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 17, 2025
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3,708 Confluence Reviews
4.1 out of 5
Mid Market (51-1000 emp.)
Oct 29, 2023
 Source
Overall Rating:
5.0
NP
Ndeye P.
Founder
Share
"Confluence enables my company for collaboration and knowledge sharing."
What do you like best about Confluence?

The way I appreciate working as a team is through Confluence software that plays this role quite well. We can use different layouts for organizing content, which allows all team members to reach the necessary information. This is a crucial resource which operates like a database on our project documentation and it integrates with other atlassian apps without hassle. Access controls, in particular, are very vital as they limit the access of sensitive information to certain individuals. Indeed, it is a great platform where we are able to do our projects effectively.

What do you dislike about Confluence?

Conversely, the administrative tasks may be cumbersome as they are not tailored for customization and user-friendliness. On creating new documents, I find the document format selection rather rigid, thereby slowing down the process.

What problems is Confluence solving and how is that benefiting you?

Confluence has addressed the issue of dispersed knowledge and lack of coordination within my team. It sums up our knowledge and this benefits us in that we save time and improve on the quality of our work. The connective functions of the platform have improved our workflow efficacy; thus, our day to day activities are more easily achieved.

Mid Market (51-1000 emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
Charlotte M. avatar
Charlotte M.
Client Manager
Share
"Confluence usage"
What do you like best about Confluence?

Wide array of features and links that can be created between multiple platforms/tools - streamlines the workload massively

What do you dislike about Confluence?

Cannot easily automate linking received emails to a set location in Confluence for tracking of project insights

What problems is Confluence solving and how is that benefiting you?

Lots of ways to communicate knowledge articles, SOPs, work instructions etc that are all in one place rather than in multiple different locations

Mid Market (51-1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
Shawn J. avatar
Shawn J.
Customer Service Representative
Share
"Top Notch Knowledge Base tool"
What do you like best about Confluence?

Confluence offers a remarkable array of cutting-edge functionalities that can enhance your team's collaboration and productivity. I particularly appreciate the pre-designed layouts and templates, which simplify our work and ensure that our content is easily readable and navigable for others. Additionally, the seamless integration with JIRA is a valuable add-on that further streamlines our workflow. - The system is user-friendly. - Enables multiple editors and viewers to access it. - Allows access to previous versions of pages and project documents. - Allows facilitates comparison between pages to show recent updates. - Additionally, it is easy to implement in other tools and streamlines the customer service process.

What do you dislike about Confluence?

While it is true that quality often comes at a cost, I personally do not find Confluence to be excessively expensive. However, I have encountered some difficulties with certain templates and pages, as they tend to load quite slowly and can be time-consuming. Additionally, the search function could benefit from some improvements, and editors and publishers may find the platform to be somewhat challenging to navigate at times.

What problems is Confluence solving and how is that benefiting you?

The implementation of Confluence has had a tremendous impact on our work processes, allowing us to quickly and easily disseminate information to our members whenever it is needed. This has greatly improved our ability to respond to customer inquiries in a timely and effective manner, resulting in a seamless and enjoyable experience for both our customers and members. As a result, we have seen a significant increase in overall satisfaction levels, which is a testament to the power of this innovative tool. With Confluence, we are able to streamline our operations and provide the highest level of service to our valued customers and members.

Enterprise (> 1000 emp.)
Oct 25, 2023
 Source
Overall Rating:
5.0
KV
Kanna V.
Founder
Share
"Confluence - Documentation Tool"
What do you like best about Confluence?

We as an organization using Confluence from a long time, it is very comfortable tool which helps in documenting various things from PRD to bug monitoring.Confluence makes it easy to track the flow of bug and fix given to it by integrating Jira tickets with it.Being it easily accessible tool , able to look into previously deveoped features and related bug and its fixes in confluence very easily.

What do you dislike about Confluence?

One thing which could be improved is the look and field of the confluence , other than that everything looks fine.

What problems is Confluence solving and how is that benefiting you?

It is very comfortable tool which helps in documenting and knowlege sharing various things happening within the organisation, which will record and organize in proper manner.Confluence makes it easy to track the flow of bug and fix given to it by integrating Jira tickets with it.Common Search option makes easier to search with single word in ocean of information added as references by the whole organisation.It is completely reliable, it has good support services.

Mid Market (51-1000 emp.)
Oct 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Amazing software to keep track of your Internal documentations"
What do you like best about Confluence?

The best thing about Confluence would be the ease of access and usage. The software is straightforward to use, and you have the Web version and the Mobile applications that you can use to increase productivity. We use Confluence to create and manage Internal documentation for our team members. The best features are: - Access control - Ease of Usage - Fonts and customizations offered - Page view; they have hundreds of page views and templates that you can select

What do you dislike about Confluence?

The web app has to be refreshed to load content sometimes, and the updates are not pushed and auto-saved in real-time. Also, the app should have more options to customize how to show the images; the only option offered is to inline the body of the text.

What problems is Confluence solving and how is that benefiting you?

- We use to it create internal documents - Control the version history of the documents - Also, it is the best tool to document stuff if your team uses JIRA as their ticket management system as it integrates the best with JIRA and gives you an option to associate the relevant tickets, which helps a lot.

Mid Market (51-1000 emp.)
Oct 14, 2023
 Source
Overall Rating:
5.0
Samir T. avatar
Samir T.
Applied Ai Director
Share
"Very useful"
What do you like best about Confluence?

Very useful for information sharing of important products, I always use it

What do you dislike about Confluence?

Sometimes editing of the documents can be hard

What problems is Confluence solving and how is that benefiting you?

information sharing

Small Business (50 or fewer emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
Bhaskar Jyoti C. avatar
Bhaskar Jyoti C.
Application Developer
Share
"Best project management tool for project planning and sharing information"
What do you like best about Confluence?

Confluence is a clean and simple tool with lots of features. It helps to manage all your project documents and plannings. You can collaborate with your team and for any update you can directly write it in Confluence and the team will get notified. For a new member it greatly helps him/her to understand the project by the documentation created in Confluence.

What do you dislike about Confluence?

None as of now. I am fully satisfied with Confluence till now.

What problems is Confluence solving and how is that benefiting you?

Confluence greatly helps me to share new ideas and also to keep track of the project. It helps our team to know the exact requirements of the project by reading the project documentations we create in Confluence.

Enterprise (> 1000 emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
SS
Shweta S.
Project Manager
Share
"Confluence is a wonderful platform to maintain your Project specific data."
What do you like best about Confluence?

It is a user friendly platform which any one can access and update their data.We can easlity integrate it with Jira .

What do you dislike about Confluence?

I dont find any reason to dislike it.Its just awsome.

What problems is Confluence solving and how is that benefiting you?

Its helping the team to mainitain the Project specific artifacts which let the team and client to maintain the tranparency.It helps the team to show the progress on the project regularly.Also team can highlight the impediments /blockers tracker if there are any.

Enterprise (> 1000 emp.)
Oct 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best content management tool"
What do you like best about Confluence?

Documentation management, intranet, easy browsing. Easy to collaborate

What do you dislike about Confluence?

Less features to do data analytics on the page view

What problems is Confluence solving and how is that benefiting you?

Documentation. Training modules. Knowledge base

Small Business (50 or fewer emp.)
Oct 03, 2023
 Source
Overall Rating:
5.0
AM
Amalendu M.
Vp Operations At Lifelike Studios
Share
"Wikipedia of company projects"
What do you like best about Confluence?

As I said this can be referred as the company wikipedia for projects. We just place the basic design document in a template and share with all for easy access. All the team members access this frequently to go through and design their part of work easily. The features are very impressive. Integration of products like slack, Google Drive is very convenient. As this is the documentation hub of our company the team uses it frequently. We receive great customer support from the team though anyone can find ample knowledge from third source.

What do you dislike about Confluence?

Managing permission is complicated task for new comer. When real-time editing of multiple pages happen then unresponsive pages error occurs. This is a costly affair for any large company though it has some awesome features.

What problems is Confluence solving and how is that benefiting you?

It became the centralised knowledge base for our projects. We don't need to share the printed documents or digital documents to the internal stakeholders. Also it is safe and secure.

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