Confluence Reviews: 4.1/5 — Solid Choice

Ever since I started my career here in Blacklane, Confluence has always been my buddy. It has all the information I need for me to assist all of our customers efficiently.

I really love Confluence. It has all the information that I need for my everyday task as a customer concierge. It is really easy to use as well. With just one keyword, I was able to pull up multiple articles

It gives me access to all articles that I need for my everyday tasks as a Concierge. With just one keyword, you will be able to access many articles all at once.

Compilation of articles in 1 software and also being able to comment and send feedbacks or question is really satisfying.

I think the interface is a bit lacking in user design.

Some articles are hard to find without training before using it

The most helpful about Confluence is that I can easily find a topic that I am looking for. It is straightforward to use and efficient, especially when I am in a hurry on a case. So far, this is my preferred tool compared to other tools I experienced using.

What is least helpful about Confluence is that it is a bit overwhelming to use at first. There is too much going-on on the homepage. Maybe the team can lessen the features on the homepage.

Confluence is helping the business when it comes to efficiency. It is really helpful for us users to look for a topic easily. We can inform our customers accordingly and fastly with the help of this tool.

What I love about confluence is that we can easily check all our resources in one tool and that is confluence.

None so far. We find Confluence very useful and easy to access

Whenever we need to check something with our work, we can easily check our knowledge base by checking Confluence

The best thing I like about Confluence is that it is so easy to navigate or use! Everything I need to know for my daily task can be found here. I will definitely recommend this to my friends!

I don't understand why you got to ask this. Confluence is all I need to complete my daily task. There's nothing bad about it but helpfulness with my work. Great site!

Confluence simply provide me the easiest step by step processes and how-to's about work-related stuff. It definitely make work easier with Confluence! Getting things done easy, making my customer happy!

The templates that it offers for documenting various activities/actions and the option to integrate within Jira makes it easy for project management

Nothing that I can think of at this moment

Documentation became easy as it has some standard ready to use templates instead of reinventing the wheel

I began to use Confluence after being hired by my current company. For the first months it was irreplaceable tool to find documentation and instruction. Everything was organized into question trees and folders.

I can't say it was really user-friendly, it was a little bit difficult for me to get used to the interface. I would propose to introduce an online automatic assistant which would provide some options if user is stuck.

Our team members have created a detailed tree of FAQ and it's really handy when it comes to troubleshooting. The powerful search allows us to find information quickly and most formats of data are available.

Confluence helps me to document the different projects I work on. It's great that it's integrated by default with Jira. Once you learn to use it, it becomes essential. It can easily become the most important repository of information in the company, you can manage access, share pages, it's really very useful.

I think Confluence can be really difficult to understand for someone who has never worked with this tool before. An effort has to be made to organise everything in a certain way to make navigation logical for new users. In some occasions, I have seen difficulties in granting access, you may need to work better on the way these are defined.

Having a single repository of information that should/can be shared within the organisation.

I like the way it provides to manage documentation and important documents and policies of an organization

As far as I have used confluence I don't have any problem with any of its features. It is perfect place for someone to explain their thoughts

It is providing a platform for an organization to store crucial information about the standard processes it follows. By providing some privacy feature user can keep note of their or team specific infromatio nas well

It's a tool for work-life balance with simple access, faster response and load time.

All features are positive. If you ask me one dislike, I would say more macros must be available.

Work-life balance. Fewer meetings and more productivity. The central place of documentation and project tracking Integration with Jira to make clean visibility for leadership.

Easy access to all the information you need, easy to create pages.

Not a good multiple accounts management.

Handle documentation in a single place, make information easy to access and CRUD.

I like that I can access all the user stories and requirements I need to review at one place. All documents can be sorted with version control and easy to navigate with keywords.

For complex projects if version control fir documents is not done properly it can be difficult to find the required information quickly but again it is something that goes to the tech writers as well.

I am using it on day to day basis to accomplish testi g in digital projects. All the project documents, meeting notes, user stories for a particular sprint are stored at Confluence. It provides all the mockups and versions of any requirements at one place. New additions/updates are notified. It is integrated with JIRA as well.

It provides me the option to have information readily available for educational purposes. It has been my bedrock to have information and updates for our product posted to me

I have no concerns for now as it has been amazing and easy to use

Confluence has been really helpful to have knowledge about the products provided to me/

Capability to allow team members access to upload and manage documents at one place, links and articles in a well organized way. Other tools like SharePoint are sometimes cluttered with too many features and difficulty in organizing due to their heirarchial folder structure pattern and access management.

Word and other documents cannot be directly opened in the web page and editing feature is not available, have to download and then upload after editing. Improvements are required in supporting multiple documents upload in one go and ability to edit simple word formats in the web page.

Organizing a teams knowledge base and other documents in one place with quick access and control by admin. Teams are more productive this way as they can arrange documents topic wise and share links directly from the page with others.

it helps me to keep a record of all my data and helps me to keep notes

i don't know i just love using conflunce.

it helps me to keep a record of all my data and helps me to keep notes

As a knowledge-based tool, Confluence is one of a kind! It is very simple to use, provides all the information required, and also, helps with taking the correct steps in a workflow that is required for my day-to-day work basis. I consider Confluence to be my guidance and my salvation no matter what the customer inquiries are. With a few keywords and clicks, all the information is found in no time. I love it!

There is nothing wrong with Confluence. It is smooth and easy to work with, and it is an extremely well-designed knowledge-based tool. As a Member Experience Associate, I can totally say that Confluence saves lives and it is a blessing in problem-solving!

Confluence is solving everything I want, and it had never disappointed me. All kinds of requests are easily handled, and it improves the workflow by 100%, which makes everything extremely easy.

Easy to add content, Has templates Easy to like and comment

ramp-up is not obvious, with so many capabilities

Doing the job that it's entended - having a single point of truth in terms of documentation Easy to search and to find

It's easy to share and record team learnings. This is a place for our team to record how-to and a true knowledge base for our team. It was invaluable to capture knowledge through turnovers and transitions.

Confluence is not always the prettiest UI. It looks more like a textbook than something enjoyable to looklike. Setting up templates/designs is not as intuitive as I'd like.

This is helping our team capture "tribal knowledge" that is learned by different people over the years. We are able to quickly bookmark and reference the material while on the call with customers.

The best thing about Confluence is that we can create documents for our team and we can easily access the documents that were created by someone else from other teams in the organization. It also provides templates that we can use easily to build useful documents for the team.

When I joined the organization, it was difficult for me to quickly adapt to this tool as I hadn't used it before, and the UI is also somewhat confusing for new members.

We can also integrate Confluence with Jira to see the issues or else we can add issues of Jira in Confluence to explain the whole scenario in a better way. It helps to maintain all the documentation throughout the organization irrespective of when it was created.

Confluence is best when it comes to the documentation, and organization of the project. It helps in collaborating work with the whole team in a very structured and sophisticated manner. It is a remote-friendly workspace that every organization would like to have.

I like everything about confluence. It is easy and great. The clustering of documents could be improved- could be made more accessible and distinguishable. Otherwise, it is good.

Confluence solves the problem of work collaboration and management. It helps my team to organize the ideas and further structure and document it properly where it is easily accessible to everyone on the team. Since our organization has Atlassian which has Jira, Confluence, etc. under it, it becomes easy to jump from one to another seamlessly.

Confluence is a great companion to Jira - i can produce detailed requirements, record processes/how to's and link to Jira tickets or search/share content with my team easily. it's really easy to use and is a great single source of information which can be organised according to projects and topics.

Formatting lists can be annoying but it's not bad enough to affect usability. I really don't have anything negative to say about Confluence, it does everything I need it to do as a data management tool.

It is one place to record processes, handover notes and detailed requirements that then links back to Jira tickets. All relevant team members can access the information without having to navigate desktop folder systems - it's so easy to share and update content. And users can comment on articles which is great for collaborative work.

Confluence helps me find all the information related to projects, and I will be able to access the pages created for MOM. It is easy to put in necessary comments in the information pages added. It can be used as story updates and dashboard

There is nothing much to dislike about confluence. However the sort and find options are not that user-friendly.

Gaining information shared by HR in the meetings

The best thing about Confluence is that we can create documents for any project on the web and collaborate easily within the organization. Knowledge can be shared easily with another team in an organization. Anyone who wants to know about any project can quickly go through the Confluence Pages created for any project.

There are very few downsides to Confluence. Sometimes I face problems when formatting the tables I created on the Confluence Page. Confluence can improve the search engine, as it is sometimes difficult to search the document in Confluence.

It is always required to document everything when working on different projects. So Confluence is solving the problem of writing everything about the projects like requirements, implementation, development and release, in one place. Everyone within the team can view and collaborate in it and share knowledge.

Very innovative way to organise documents within product team. Product team can comment on docs as well

Do not have dislike button, needed when some documents are not uptomark

All the knowledge in one place.

The overall ease of access is the thing I enjoy most about confluence. The ability to put down information quickly and share it with my team as well as them being able to make adjustments or comments in love time is great.

Nothing at this time. I haven't found anything that I don't like.

Confluence allows us a space for our engineerign team to keep their information as well as share it easily with others internally.

Bulletproof, simple and fairly flexible. The range of extensions is great. What if course is the top feature is Jira integration. A totally flawless thing because it's the same company's product. The platform is capable enough for doing weekly reports and with some wrangling you can do some really great reporting. Especially that Jira integration. Pro tip. Setup a PMO project and include PM report tickets to get risks and issues under control!

The only thing that gets me is printing to PDF sometimes doesn't work very well. It will look great on screen. I like to use extensions as a last reality because they can beak when updates happen. There is one plugin that is supposed to print and can't. Been waiting for a solution for months on this one.

Confluence centralizes our project and process documentation. Making updates and governance decisions easy. We are more focused on the documentation than searching for the right version of a document.

The best thing about it is the ease of access and easy accessing the proper document whenever required, making it very user-friendly. Overall, it is a great tool with beautiful features.

There is nothing to dislike as such, it is just one feature while it using it on web, if we click on a link, the page opens in the same tab rather than opening a new tab, sometimes making us loose time.

When working in a team, multiple people work on the same project. While working together, people need multiple references and to prevent multiple people from explaining things to each other as everything takes a lot of time, confluence comes handy to make a junction where everyone can come and go, hence solving the above problem.

It allows an intuitive way to organize pages. The concept of having public and private spaces helps in managing content while helping to organize thoughts of individual.

The test editor is patchy and needs more improvement. It's a little difficult to format the spaces.

It helps capturing and organizing the requirements given by the client. These requirements are further converted into issues in Jira. The integration helps view and access the knowledge in both the applications through internal links.

We manage various admission cum learning programs, and for the same, we use confluence for program and project management purposes. We can create multiple dashboards with project timelines, course of actions, dependencies, required stakeholders etc. It helps us to simply each project and achieve the goals. We can share the same over the intranet and update the dashboards in real time.

The clustering of tasks is sometimes confusing over confluence. Even on the same project page, the dashboard is overloaded with various tasks simultaneously, and for a newbie, it takes time to understand and navigate. The Ui can be more interactive and self-explaining.

We use Confluence as a collaborative platform to share ethe data of various projects among the team. We use it as a knowledge bas e to exchange and share information. We can update, modify, and add new details to project pages. Keep track of all the activities and confluence is a single point place to all the project-related tasks.

The easy interface enables you to create documents with lots of plugins quickly. Also allows reviewing and managing the history of the documentation as well. You can even create a watchers list to update the users automatically about the changes

It should allow the folding and unfolding of code snippets as well. That could make the page with lots of code look simpler and more readable. Also, It should be able to import MS Word documents directly

It helps maintain documentation, HLDs, and LLDs and also helps attach JIRAs and track them in a single place. Hence easing the process of SDLC quite a lot. It is an excellent tool for Software development