Confluence Reviews: 4.1/5 — Solid Choice

Our ability to like pages between Confluence and other Atlassian products like service desk and Jira

A lot of starting from scratch when it came to importing our previous KB articles (even though it was an ideal opportunity to "clean house")

Level the playing field and when we begin using service desk being able to directly apply article pages to resolutions for our clients.

The layout of Confluence is simple and not too busy. I like how easy it is to find the tabs, links, etc. on the side of the screen for navigating the website. The updates listed on the home screen are quite helpful in showing who posted what, when they posted it, etc. I particularly like that there is an option to "view changes" to a document already posted.

Confluence offers notifications to users when new content is posted, but though I have signed up for these notifications, I never receive them. I would like a more helpful way to stay up to date with what is going on with what has been posted and when. I am unsure if there is a smartphone app for Confluence, but something like this would be helpful as well for people who work remotely or on the go.

I use Confluence as a way to keep up with what the content creators in my company are doing. It is a great way for them to let me and other contractors know what opportunities are available for work. I particularly like that guides on creating content for my company are posted and maintained there as it makes them easier to find and access repeatedly than if they were simply in e-mail format. Overall, I think the opportunity to be able to stay engaged with the company even though I work remotely has been very helpful and has helped me improve my job performance.

Ability to to create/edit your own pages/spaces and easily share information with team members

somewhat of a learning curve to use widgets and edit pages

It has allowed us to easily publish and share information in the cloud internally without having to email documents or share them on a network

This is good tool for sharing information among teams. We can share files, MOMs (Minutes of meeting), Design documents, Project mockups, Project plans etc. It is really easy to edit documents and publish them so other teams can view.

It tends to get slow sometimes while loading the page. Also, sometimes it hangs while updates are being saved.

We use this tool to share the information and technical documents among various teams. It basically acts as a repository for our organization.

It's great for collaborating and sharing information across organizations.

Navigation between pages could be smoother. It works well when you know what you're looking for, but can be difficult to search more broadly.

We've established an effective knowledge management system to maintain and expand upon our institutional knowledge.

From the set up of a pages to creating the structure of a Confluence space, I have found Confluence to be incredibly easy to use. As part of the Atlassian suite, the integration with Jira is a great added bonus. The control panel makes for quickly formatting the rich text. One of my favorite parts is the customization of templates. The feature I have used most often is the recurring use of the customized Meeting Notes template. It has proved to be an effective means for presenting to meeting attendees what was discussed and decided upon. Relating to that is what I like to consider as a hidden gem of Confluence - the consolidation of the action items from different meetings.

There really isn't much. I guess one thing to call out would be around creating tables. It is very difficult to see the borders of the columns and rows. I find that I can struggle to know where to be entering the text within a cell. It was be nice if there were options to select the thickness of the lines.

Our project team had a need for a collaborative environment where members could share information to help educate one another. One key benefit I have come to realize is the ability to define permissions for which team members could access each page.

Confluence is a very easy-to-use interface that allows both inexperienced web developers to create web pages as well as experienced users the option of using raw HTML code for the features that are not available in the GUI. There are options for others to comment on or "like" your page. The permissions feature of the pages allow you to limit the page on a fairly granular level.

The page layout options are not as flexible. It would be helpful to have more page layout options that allow for creative placement of Jpegs to liven up the page. Inherited permissions are not obvious when looking at a child page. Adding visibility of the "real" permissions at every page would be helpful.

We use Confluence for internal web content. It is easy to roll out content with Confluence, so user time can be better spent on other job requirements than documentation. The learning curve is fairly small with minimal instruction needed to start creating pages.

It's relatively easy to navigate and edit pages and it a good resource to keep the entire company on the same page while also segmenting team documents.

It doesn't have all the functionality we need and is pretty rudimentary. It has a pretty good UI and a useful search tool but it's easy for things to be duplicated or lost in the pile of never-ending page creation.

Keeping all documents across Customer Support/Success, Product, and Implementation under one roof. Anyone can search and access whatever document they need based on keywords rather than seeking the help of someone in another department. It allows us to be more self-sufficient and find information quickly while working in a coordinated environment.

Great for collaborating. Basic functions are easy to use.

Advanced features require training. Not intuitive

Easy search and navigation across pages and teams. Timely updates and relevance

The fact that it can be customisable meaning that in the end all the team can collaborate and work with the product. Makes it much easier to be able to have a clear and concise place to be able to actually know hwat each of the team are doing

I have found that sometimes it can be slow to respond and the rate in which certain things load can make it quite slow. I have also found out that the search functionality could be improved, it sometimes does not bring back the features that we are needing. Creating a new confluence page sometimes can be a bit of a pain when starting from scratch.

Full development of our system. The collaboration system is a lot more transparent for the team. Also means that any discussions are kept off this page so that we know that this is a clear place for actual product development and not an area whereby people are discussing back and forths - this is more of a clear definition for us.

I like the gadgets that you can add on a Confluence page. Gadgets allow you to provide real time information on initiatives and projects, pages are not static list other products. There is a great menu that is automatically created when building a space which make it easy for users to navigate. Building pages is easy with predefined templates and page formatting that does not require programming.

Confluence pages are sometime a little slow to display. Depending on the number of gadgets or are mini-applets which build independently you sometimes need to wait for it to load.

We use Confluence to organize my team. Group meetings, project approval templates, risk analysis and a high level view for those outside the group. While not a project management system it provides many of the same features that you would need to manage projects and highlight issues as they they arise. Collaboration with different teams had been a challenge but using Confluence allows us to poll teams for approvals and reaching consensus on projects and issues.

The way we can organize the information and the complete knowledge repository is pretty good. Here we can manage all the data with ease and in properly organized manner. The searching of any information is quite easy. Other good factor is it's various integrated tools like I can manage a team calendar here, make various add-ons and integrate it with JIra etc which is quite useful for us.

Some of the things which I dislike is its Page-Tracking. Sometimes we have seen that the page tracking doesn't work pretty well. Another thing which makes me uneasy is its formatting of pages which is trivial at times and I cannot add much graphics

There are quite a few business problems that we solve using Confluence, the most important one is team collaboration. with confluence our team can collaborate and share information and documents with ease. We can archive information, we can add information to confluence and every stakeholder will be notified about any updates etc which is quite useful in a high-demand scenario as ours. Another business problem that we solve using confluence is progress tracking and reporting by integrating it with Jira.

The great amount of flexibility and robustness in the system provides users with nearly endless opportunity to create content.

It's just really hard to get started with any real structure or vision. The amount of time required to get a solid setup is something our team simply hasn't had in most cases.

Unification/centralization of project-/team-/company-wide information.

Seamless Integration with Products that helps

Administration of the site was a bit of challenge and needed support

Managing Documents , Workflows

I love that I can link project documentation to JIRA tickets.,

I wish there was an opportunity to manage version control in confluence. It would aleviate the need for ducmuent repository.

We keep track of current project documentation, as it relates to tickets. This allows us to pull in documentation to our projects more easily.

Confluence is great for sharing information, documenting decisions, sharing task-lists, etc.

It's table structure and rich text formatting lacks in some areas.

Confluence really helps your team plan and be on the same page. My team is able to reference one location for updates regarding a topic.

The collaboration of the sheets, information on leave etc

Bit slow while pulling up records, spinner keeps processing. Should be on VPN to access.

Updating data, sheets, Leave information and other documents

Easy to search and choose content you want to refer back to quickly. Adding and editing existing content a breeze.

UX could use a facelift. More integration with emerging shared formats like Google Docs and Sheets is welcome.

Documentation of best practices and step-by-step instructions of complex processes.

Documentation and managing all the stuff and ease of access is very good.

There is nothing much to dislike, sometimes it becomes slow.

Documentation is easy.

Ease of use, features that are embedded in it.

Sometime fails for large datasets or pictures/diagrams.

Mainly involves sharing data

Confluence is a great program for a business like ours that has a smaller amount of employees. We're all able to add our projects, see what others are working on, get context on everything going on, comment and have conversations, etc.

Confluence is a fairly cheap software for our smaller team. But, as we may eventually add more employees to our team, the price can be fairly steep to add more users. It can be a bit hard to use if you're not well-versed in the ways of the tech world, so it could be a little more user-friendly. I also would like it if it were easier to organize the folders.

In these current times, it's very important to have a program where people can collaborate together, digitally. Confluence may not be as advanced as Sharepoint, but it's great for a smaller team like ours, as mentioned, and it gets the job done. Teams nowadays need to stay very closely connected and be able to work in real time. Confluence enables us to do so, keeps us connected both with chat and with project updates.

It is great for team work because it provides a space where everyone can access.

The mobile version is a little difficult to work.

Everyone is doing different tasks for one goal, so this space provides a place to unify the team.

I like that it’s highly customizable and easily personalized to your organization.

It lacks any standout features that you wouldn’t be able to find elsewhere.

Real time information sharing. Document storage and record keeping.

Its easy and fun to use while at work so why not

I don't like that I have to use it at work

All of them

I like how you can file your confluence documents under specific sections and make the documents really interactive.

At times, I find navigation between documents and sections to be a bit cumbersome. However, this aspect just takes getting used to, and then the flow makes much more sense.

We are using Confluence to make our organization much better at communication. By having well-documented scopes, rationales, and concepts outlined in Confluence, all teams can align on where projects are going and why.

I use Confluence daily for everything from receiving feedback on designs to managing my own to-do list. It's great for collaboration, and viewing and editing documents is easy. Inline comments are a great feature and allow for an easy feedback process, and you can even leave inline comments on images and files. Overall, it's a great tool for many aspects of project management (including planning, research, documentation, and collaborative development), and it integrates well with JIRA.

Beyond simply viewing and editing documents, the interface isn't the most intuitive. PDFs that are included on Confluence pages often render inconsistently and with errors, and editing text formatting can be finicky and frustrating. Understanding what permissions you have in the software is extremely difficult without asking your administrator.

Confluence allows us to collaborate on a multitude of projects, from web designs to technical writing, development documentation to video scripts.

We use it with a lot of our offsite agents so that we can all work on the same projects and can all counsel around the same topics. Brings our group together seamlessly

Needs an update from the last release. In the last couple of weeks when loading the dashboard it pauses at the blank white screen

Less conference calls, more online teamwork

The part I actually like best is the way the pages can be indexed and how you can link to each other. Folders in google drive and dropbox can get a little unwieldy especially if you're trying to reference one document with another.

I dislike the level of set up needed on the admin side as well as the limitations of the macros.

The problems we're solving is being able to get documentation in one place that we can easily send links out to maintainers.

I loved how customizable each page is with the ability to create branches and organizational strutures, great for linking documents and pages.It is a great way to collaborate with team members

I don't like that when you're editing at the same time as another user and your changes are lost when they save their version. Possibly notifying you when someone saves their edits would be nice

Documentation of internal systems and processes as well as information gathering and note taking. It is a great way to collaborate with team members

its easy to share requirements, Multiple different projects can interact with each other. Linking of a different project.

Differentiation between different boards.

Interaction with different from different teams