GoTo Connect Reviews: 4.4/5 — Solid Choice

Their tech support and easy texting platform and very good conectivety with the clients.

Well nothing so far. Everything is going fine.

Often login issue but they always help us in every way possible.

I like that I am able to use this service remotely as the app is very helpful when I work from home

Occasionally the app will crash, but I understand all apps go through that and when I let customer service know they're quick to fix it in a speedy time

It is helping with reaching out to patients and keeping the office number on the go

A real person is always responding and the knowledge is excellent. Great features, group meeting and classroom options, worldwide access and communication, usable on all devices.

The admin panel is very complex. When changes are needed it takes time to find where to go and often I had to ask the support team for assistance. Other than that it was excellent.

Connecting with clients, monitoring calls and numbers, identifying customers, responding instantly. Never lost a message and therefore can provide best client service.

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The adaptability to work both on mobile and Laptop in a convenient way. As there are many other similar applications in the market but they suck at the mobile version and cause difficulties with the hybrid working. As with the GoTo Connect works in a speedy way.

There are some bugs in it that sometimes a user will not be some timeable to check the people in the call. Also, there is sometime lag with the screen sharing.

With the GoTo, I'm managing the calls over the Internet with clients who are in a far location and are not available physically. Also, the line is secure for the private conversation.

It is a nice way to stay connected to your work phone when working from home ou anywhere else. You can even see missed calls, here voice messages and have a direct line with all you coworkers organized in you contacts.

I found it hard to know when someone was calling while working on my computer because I was using GoTo on the website instead of the app, but once I started using the app this never happened again.

Befor using GoTo we used another VOIP that didn't have a intuitive layout and was often problematic. So by being simple to use and working without causing any disconfort to our team and clients it was already a great alternative and solution.

The fact that I can add as many employees to the phone system as I want from their phones. The app is so convienient and flexible. The reports are readly available once you log in so you can manage your company as you please.

Just the complexity of getting the phone system as needed.

Connectivity with all our employees no matter where they are. People can work from home and less office space we have to rent out. Employees are grateful that they can work from home and are more efficient.

My VA's in the Philippines can use this on their desktops to take our calls.

A little challenging to set up or add new users to the acct.

Having to virtual assistants out of the country, we don't want them using their cell phones to answer our calls. This works out great!

complete package, i.e. VoIP phone service from anywhere to anywhere, online meetings using both desktop and mobile.

Not really any issues! Sometimes can be a bit slow, but that may be my internet connection...

Helps me to keep connected with a UK landline phone number, whilst being anywhere in the world. Accessible from anywhere. Also integrates well with the online meeting solutions and Outlook.

Easy to use and all time connected in my mobile, always will be reached and changes are very easy to apply

It is some little administrative issues, like we don't know the direct lines in the invoice; customers appreciate this information.

Access Goto Connect team is easy, and they have always had the aptitude to attend and try to solve the problems as fast as they can, i have used several times with high customer satisfaction.

I love the reporting to see how my reps are performing and the ability to listen to calls.

I currently don't have any dislikes about Goto Connect.

The reporting has given us insight into how our reps are performing. It has also given the data to reduce our hours based on call history.

It's inexpensive and fairly easy to use.

Support was a bit of a stumble at first but it has gotten much better.

Keeps my cell number private so that it's easier to screen unwanted solicitors

We replaced our Vonage account with GoTo and saved over 60%. The administration tools are excellent, with a very easy-to-use phone mapping tool for voicemail.

THe various tools and functions they offer, like mobile apps and conferencing tools, are hidden in the admin interface and must be manually searched for and added to the account.

Business communication

The system is easy to understand and relatively easy to use. I also enjoy that improvements are continually happening and the goal is to make things better for the end user.

I am missing Some features in the client from our old on-premise phone system. The ability to see who is on a call and who the person is talking to was beneficial for me, especially in an environment where we work remotely.

I enjoy how GoTo updates the client. It's nice to see improvements for things lacking when I first started using it. They appear to listen to the end users and implement something based on the feedback. That's a nice change from what I am used to.

I was pleasantly surprised at how flexible and complete the system is and able to be self managed. The help videos are comprehensive and the staff very patient when you finally get through to them.

It is always difficult to find the link to connect to instant chat with the staff. It needs to be clearer when we need individual attention.

Gives us a complete and flexible phone system that works well with the NBN.

Using it from a desktop is pretty cool I like being able to make all the calls I need to from my computer and it automatically pops up a text message window for when I need to send texts

The phone UI on IOS is not very cool. I don't like that it is laggy on android sometimes. Sometimes navigating the admin site is a bit confusing for me. Sometimes calls just go to voicemail

Able to contact people from my personal phone without having to share my personal number. I also can do it on my PC. It becomes so convenient with how portable it is

Great articles and Help Topics that assist and fixing any issues that may arise. The service seems super fast and easy to use.

I cannot say for sure but I think it might be hard to get a person to help if you have a major issue. Also, it can be difficult to add users. Seems like they dont "stick" the first time; in my limited experience.

Call forwarding was key during Covid shutdowns and pivotal for us in the insurance dept as we use our office phones for almost all communications between us and our customers.

They have very good Customer Service people, who stay with you until your problem is fixed.

Mainly have to do it online, with guidance, but it is a total online experience.

Keeping our small business costs down when our business is down = you know no travel sales during the pandemic.

GoTo was straightforward to get set up with. The platform is very user-friendly, and the quality of the service is second to none. We initially worked with Microsoft Teams. However, this has been a better experience.

When working through a minor issue with support, I felt their communication was inconsistent. In the end, we were able to work through it but wish it was smoother.

We needed a consistent VoIP system that provided a calling platform with texting. We also needed a system that would integrate smoothly into our CRM. GoTo delivers this to us.

The webinar platform, Go to Webinar is what we use for hosting our internal and external webinars, whether live or pre-recorded. This tool has been reliable and easy to use for all team members.

Some of the settings are difficult to locate at times, you have to really know what you are looking for.

Provides a solution for internal and external webinars that are used for training sessions internally, or for product updates to our clients.

I love the flexibility that GoTo offers me. I can make almost any change to my phone configuration imaginable through the easy-to-use admin portal. Having the ability to make changes to my phone system on the fly without contacting an outside phone administrator has been a significant benefit over my previous provider.

My least favorite thing about GoTo is the fact that I cannot have more than one extension active at a time on the Softphone app. I want to see GoTo change this and offer similar functionality to an IP desk phone, where you can have calls ring in on multiple extensions.

In this age of worker turnover and the popularity of working from anywhere, the ability to make changes to a phone system on the fly and work across platforms is more needed than ever. GoTo Connect has given me the flexibility and ease of use I was looking for in a phone system.

Easy to set dial plan and use the program

So far so good. No dislike at this time.

Very minimum at this time. Most of the time, easy to find out from the problem and fix within the portal

This softphone app, it's effortless to use, has many features to set up voice messages and voice boxes and allows you to have real connections with your customers anywhere. Depending on your type of license, you can have one agent chat, meetings and powerful analytics

Sometimes the audio quality can be an issue, and also, to set up your phone number as an international one to share with your customers. It complicates the administration of the app.

It's getting me in touch with all my business partners and customers in the LATAM region. Saving the company a lot of money on roaming and telephone bills. Also allows my team to reach and coordinate different in-person events more quicker than by mail.

Flexibility in the way I can receive calls.

Limited functions from the cell phone app

Phone system setup and maintence

Compared to many other systems we have used, the onboarding information needed, time to implement and user learning curve is some of the best we have experienced

I wish we had the ability to view faxes within the GoTo desktop or online portal, rather we need to access via the email forwarded (which is awesome btw) or via the mobile app, otherwise, you are limited to view faxes within the system

VoIP, texting and intelligent phone system automation for our workflow. We have the ability of queues of our texts for specific groups to utilize, we can audit and track all of the elements as well.

We've been with Jive, now part of GoTo Connect for years. I've seen so many innovations and features added that have just revolutionized the way we use the product. With how customizable the options are, GoTo Connect can seriously provide solutions for nearly any businesses needs no matter the size or requirements of that organization.

Over the years, they've really improved their customer communication, but sometimes it is still difficult to get your specific problem addressed fully. They're great at following up, but if you don't have someone well versed in voip systems managing it from your end, it's a little difficult to get a detailed foundational walk through of the many functionalities offered in a way that anyone can understand. They do have a great library of tutorials, but sometimes that just doesn't quite fit your needs.

As we've grown, it's become difficult to manage productivity and quality control within our call centers. GoTo Connect has some really great solutions for monitoring calls both in quantity and quality and has allowed us to pull reports that we had to manually compile in the past.

Flexibility - can use softphone on any of my devices from anywhere. From the Admin portal, setup of dialplans, call queues, ring groups, etc is very easy and intuitive especially compared to other VoIP platforms that I work with. The customer support is also very good.

We have had issues with the softphone app. Refreshing the app (sing out, exit and relaunch) once a day seems to help. We have had a couple of outages; in fact, there was one just yesterday where incoming calls were not working for most of the afternoon.

Flexibilty allows the app to be used from anywhere. We have people working out of multiple different countries (some in office some working from home). No additional physical hardware required.

IT IS USER-FRIENDLY, I CAN TRACK CHARGES AND PAYMENTS.

IT DOES NOT TELL ME WHEN THEY HAVE CHARGED MY ACCOUNT AND SEND A RECEIPT!

I LIKE HAVING ALL MY VOIP PROCESSES IN ONE APPLICATION.

Easy to use. Love that you can record calls and they stay within the system for a while.

Sometimes when I use remotely and need to transfer a call I've had issues.

It helps us with following rules and regulations for recording calls.