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GoTo Connect Reviews & Product Details
GoToConnect is a unified communications platform that essentially combines voice, messaging, and video tools in a single, centralized system. The platform offers useful features such as call routing, voicemail, and even conference calling.
| Company | LogMeIn, Inc. |
|---|---|
| Year founded | 2003 |
| Company size | 1001-5000 employees |
| Headquarters | Boston, MA, United States |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare GoTo Connect with other popular tools in the same category.
The easy convenience to transfer office phones to my phone when unable to get to the office.
If I had to pick something it would be that I tried to make a call from online to my phone to test it and it did not connect. Otherwise no complaint
Being able to take calls and make calls using work phone id when away from the office.
I can always reach a support technician when needed. Their PBX Systems basically run with very little maintenance. Usually when I need support it's needed when I'm trying to use a more advanced feature like connecting from one PBX to another by Extensions.
Compared to using an ISPs VOIP system, I havent really seen any downside. If we need a new phone setup it's a very simple process to configure and deploy to a new user.
Mainly cost and control. We don't have to wait on an ISP when we make changes or add new phones. Being able to create Dial Plans and Ring Groups, etc. saves a lot of time and money.
We've been using GoTo Connect (formerly Jive Communications) for over 18 years as a business. The user interfaces of apps for both users and administrators are easy, and customer service has been excellent.
I don't find any quality issues or downtime Issues. Very satisfied with reliability.
Multiple partners in different locations can still operate as one office either with VOIP phones or apps
Great customer service, easy to use admin back office.
They are great - no complaints, phones are clear
They are great - app works really well- toll free number easy to set up
I can answer calls at my desk and softline at the same time.
It was difficult to start a meeting with someone that wasn't on my contact list.
The cost of providing service to our clients.
It is so easy to be able to call and receive calls from my cell phone but for work without using an unreliable third party app. I love how easy it is, how convenient it is. I love that I can see all the past call history. I love that it is a different ringtone, so I know when it is work versus my personal calls.
I don't feel like I'm aware of all the features it truly has, so I feel like I am not using it for all it's worth. I wish I could have some sort of free training that explained more of what we could do with it.
I am able to work out of the office, whether it be at home or on the go! I don't need to be physically at the office. I am able to work whichever hours I need to without wasting time sitting at the office.
We love the easy to use interface, especially when initially setting up the phone tree. We also love the texting feature and communicate with our clients probably 60% or more via text.
The texting feature does not have as many settings as our previous texting provider (ZipWhip) but it is still easy to use and we like how the phones and texting are integrated. It is also a little difficult to import contacts but if you do it as you go it doesn't take a lot of time.
The ability to text greatly reduces our call volume and also gives us proof of written communication that can easily be copy/pasted into medical records when recording client communication (veterinary hospital).
The user friendly setup and how deep you can take the product. Its a huge business tool for a 1 line operation and still is a huge tool for a 500 line operation.
The only thing I can say I dislike is we are still stuck on the old jive system and awaiting to be moved to the new goto setup soon.
Its giving us a deep dive into our phone system that we own and manage. We dont have to get information from a vendor or wait for them to provision a phone if we grow quickly or anything like that. We also utilize the contact center tools for our different sites and can manage phones anywhere even with our remote employees.
Mobile app works very well on wifi and cellular. We use the texting feature constantly to keep in contact with our Members.
Needs more integrations. Seems like RingCentral has more API/Integrations with more platforms.
Mobile phone solution. Ring plans allow us to have a call-center-type solution for our Nerds and Members.
It has a complete dial plan allows you to handle incoming calls and faxes. Also has features that enable you to record and share your screen with coworkers.
Setting up the system yourself can be difficult due to how extensive it is.
I want a professional call number for my clients to call for a low price, and GoTo Connect offers me a complete platform to receive and make calls. Also includes a lot of features for a low price.
