InEvent Reviews & Product Details

The virtual lobby's good and modern look; numerous themes; a very reactive and helpful customer service team; and comprehensive customisation options.

Some basic search/filtering/displaying features are lacking for sessions and individuals. The agenda display is very rigid, and wasn't intuitive for our users. It hasn't been possible to let our 380+ participants upload a profile picture or social links (e.g. LinkedIn/Twitter) at registration, or even after registration for social links. Microsite display options were limited. And a complex workaround was required to hide virtual session links from participants who hadn't registered for specific, capped sessions. When we needed something displayed differently, they said it had to be done by us via CSS; but in effect, altering the CSS rarely worked. Save for one exception, the development team never acceded to our requests (e.g. letting people add their socials on the website, or displaying their bio in the networking area). (The exception was when we asked for tags to be included in a list export.) I was convinced to go with InEvent for our client thanks to good reviews here; but I since found out that InEvent offers 50 participant licences (normally paid) to clients who leaves a 5-star review.

We hosted a 4-month, 76-session online summit for 380+ participants. We sold $87k+ in tickets and $30k+ in sponsorships, and the platform was well used and attended.

Possibilidades de interação que a plataforma permite

Problemas técnicos com meus patrocinadores, problemas técnicos para liberação de novos créditos, plataforma com botões que não funcionam

Plataforma para realização de eventos online que oferece várias formas de interação

The platform has all of the features that we are looking for especially having the ability to have pre-recorded and live interactive sessions.

I wish there was an ability to a breakout rooms feature like Zoom. We also struggled with bandwidth issues, so make sure to plentiful testing and research beforehand!

A virtual platform for our annual Sales Kickoff event. A place for our team of 250 attendees to celebrate, network and learn.

Good landingpage, virtual meetup features and polls/chat functions.

Unfortunately the user experience was not so good - even when we tested many times before going live and we had multiple meetings with their tech team to solve issues during testing but - during our 4 days of 'going live' we encountered the same and new issues : 1. people not able to connect webcams 2. bad image quality of connected webcams (the HD streaming is only availalbe in the most expensive plan...) 3. many people (especially on the last day of our event) had to refresh multiple times their screen because of frozen screens , very annoying, multiple complaints 4. speakers having problems to connect on the live days - even after multiple dry-runs with them 5. their pricing plans changed overnight - the prices you see on het webpage is not what you get neither. They will send you a new pricing plan link. 6. and do not be mislead by the reviews here : ".... and the G2 crowd I've mentioned for you to have extra credits: https://www.g2.com/products/inevent/reviews " In a nutshell for us ; promising platform with nice features, but too many hicks when it comes to real live performance to continue using it. We asked for a refund for the not used credits we bought, what seems fair to us, but it's refused. Hope this helps.

Virtual event platform

The lobby page was clear and clean and made it easy to include our branding. I liked their communications manager through InEvent, it made writing emails to all (or a select number) of attendees really easy. It was user-friendly and allowed for multiple test emails. It also tracked down how many people opened or clicked on the email. Another positive of InEvent is their support/program team who was incredibly responsive and placed several tickets for us to the development team. They always answered emails quickly and with as much information as they had available. Unfortunately, the development team wasn't able to deliver.

We feel like we were promised a flexible program and staff that would help us build a platform that worked for us but unfortunately the developers were never able to fulfill our requests. Our event had 385 people registered over a 4-month virtual summit on InEvent. Below are a couple of my complaints: For registration, we were using the waitlist to approve or decline attendees. Once approved they would get a link to the platform to purchase their ticket. However, when it was getting closer to the launch there were people who still hadn't purchased their ticket. If we made our platform live then even ticketless people (accepted from the waitlist) would have access to our programming. If we removed the waitlist process then we had no way to keep our platform secure. It made it so that people without tickets could still join our sessions. We had lots of back and forth and the solution from the developers was to make a fake page to track waitlist registration then manually import them once approved to an invite list on the real page. The "solution" wasted so much time and labor from our team. On the agenda page you couldn't see an overall picture of the agenda. The agenda is only divided by days which was time-consuming for attendees to navigate. Attendees had to click through each individual day in four months to fall into the session they were looking for. You also could not filter the agenda by tags so it is unclear why they even have tag options. I understand that they usually don't have four-month meetings but when we requested a list of all our sessions with tags they couldn't even pull that data. We had to import our information on their platform then keep copies for us because they couldn't quickly download the agenda with tags. They were finally able to do it three months into our summit however even though we requested it they never let us know it was fixed so it wasn't until we randomly stumbled upon it that we saw they had fixed our request. Similarly, the networking page had the list of our attendees but the menu to move from one page to the next (as we had close to 400 attendees) was all the way at the bottom and hard to find. The networking page with the contacts of all the attendees was not user-friendly. Again, similar to the agenda we could not download a list of our attendees based on tags. Our participants chose their tags at registration but we had to manually look through each attendee to find their interests. They had all the tag data in their system but never figured out how to download it for us. Finally, the video platform for the meetings is incredibly choppy. Their solution was to use a different feature to improve the quality but that doesn't work for people from different continents. Our participants were coming from Asia, Africa, Latin America, not just the Global North. We ended up having to use Zoom and connect it to InEvent's platform risking the security of our meeting. Nothing we were promised worked, we had to do workarounds on everything sacrificing comfort, security, and our time. We made these requests when we were considering purchasing this platform and they promised solutions they were never able to deliver.

We purchased InEvent to have a global summit that we weren't able to host in person because of the COVID-19 Pandemic. We wanted a collaborative space where people across the world could meet and learn.

This was honestly one of the most painful experiences I've ever had dealing with Customer Service. If I HAD to pick one thing, I would say it's the low price. However, I learned that you get what you pay for.

This was the worst experience and platform ever! 1. Bait & Switch tactic - we had multiple demos with their Sales team where we asked very specific questions around the technology capabilities and our goals for the event. We were promised that by purchasing a particular tier that we would have our needs met. This takes me to #2. 2. They will force you to pay for a higher tier after you've already signed with them, just so that they can make more money. They told us that they would find a way to get us what we needed on our tier after we communicated our story. Instead, they just passed us from customer service rep to customer service rep, where they continued to avoid our problems and try to find workarounds. Taking me to #3: 3. Workarounds that do NOT work. Rather than giving us what we needed, they kept trying to give us workarounds that NEVER WORKED. 4. LOW-QUALITY VIDEO with blurry screens and voice/video that did not align. The workarounds always produced a low-quality video, yet still, they refused to support us as they had promised. After at least 10 different attempts at trying things their way, we became extremely fed up and upset, so we asked to submit a formal complaint. 5. No formal complaints are allowed. When we told the MULTIPLE customer service members that we were lied to by their sales team, they supposedly launch an internal investigation where it was found that we were wrong and their sales team had not lied. Essentially, they determined that their Sales team had not lied without anyone ever reaching out to my team for our story. They somehow just concluded that we must have been "confused and that there was probably a miscommunication." In the end, they refused to provide us with what their sales team had promised. They did not allow us to escalate our complaints to a manager. They had very little respect for our team. I have never experienced such horrid behavior, and I would NOT recommend this program to anyone. My advice, don't just walk away from this program, RUN!

Unfortunately, with InEvent there were only problems and 0 solutions. I ended up paying thousands of dollars for a program I could not use because their team was unwilling to help us out in any way. Extremely disappoointing.

There was nothing good about working with this company

This platform was supposed to be the live stream solution for one of my clients. I've attended zoom calls, training, and everything with the supposed operations team. They have failed us and have just given workarounds and time-wasting techniques to the problems. One of the managers on the zoom even said one solution was from the CTO, and the solution didn't work one bit, which shows the incompetency of this company. This is not only time-wasting but also emotionally draining. It was one whole month of wasting time with this company trying to make it work, and we ended up firing them and going with a different, reliable solution. I'd say for folks looking into InEvent to steer clear because they sell you one thing and provide another, leaving you left holding the bag. I don't want to hold a bag. When working with vendors, they are supposed to make your life easier by way of solutions, and this is not my experience with these people. For real, walk away from this company; it's terrible.

NONE

The platform, support staff and leadership have failed our company and we do not recommend.

They have used a dishonorable bait and switch tactic when enlisting us as a client and would not take responsibility for this. When asked to speak with management, they passed us on to several people who were not decision makers. We ended up using a different solution after wasting money with this company. Once they get your money, they don’t care about you. Corporate B2B clients beware! Stay away from this shady company!

None. They were supposed to be our livestream solution but have failed completely

The many options they offer to do during the event but is so complex we ended not using many.

So hard to use. Not user oriented at all, we had to hire a freelancer and even he didn't know how to fully operate it. They offer a service line that has 0 enthusiasm to help and are more sales people than actual support.

I was trying to transform my biggest physical event of the year into digital.