InEvent Reviews & Product Details

The practicality and collaboration with which the app helps in monitoring the event.

Sometimes we consider the app a bid rigid in layout or functionality options, which still need minor adjustments.

Filling and monitoring registration forms quickly and conveniently.

I like that I can simplify the app down to what I need it to do. I like that I have a white labeled app and I also really like that my support person is almost always available.

Sometimes things aren't completely intuitive. I think they're wokring on it but there's always room for improement here.

I allow my attendees to message one another. It checks a box.

So we've been using InEvent for about a year now and have a pretty good feel for what it can do. Executive summary: it can do just about anything you need to as it relates to planning and executing an online or hybrid event. Just about every feature/capability you can want is here. Customer service is very responsive.

In some regards there are TOO MANY features that then become interconnected and make the setup process more complicated than it should be. The ability to customize templates is limited, as with most solutions in this space. Seems like any time you want to add a feature or something like an integration you get an upcharge. Email marketing capabilities could be better.

Our biggest need was to be able to conduct concurrent webinar sessions for our conference ... and make it easy for attendees to jump between them. This is certainly the case with InEvent. We also use the platform to allow people to register for the event after its live date and watch a replay. This functionality could be a bit more streamlined than it currently is.

The ability to customize the look and feel and functionality. There are many customizable features to make InEvent work the way you want it to. Also, online chat support is excellent. InEvent also performs well during an event, great-looking video, backstage, and interaction with participants

Features you would think are part of certain platform pricing levels may not be. Sometimes there are too many feature options to configure depending on the event type.

Being able to host a robust online event with a lobby and other networking capabilities.

We liked the ease of use for our attendees. The platform was intuitive and most of our attendees logged and accessed all events without any technical difficulties. The virtual lobby was also very customizable with many options to make your event unique. The networking features were also very easy to use and great to help with engagement at the event. We also liked the ability to schedule calls with the InEvent staff to get help with set up and questions answered.

Setting up the event on the back end of the platform was a little tricky for people with limited technical background. It was much more work than we actually anticipated. We also had some technical difficulties with streaming the day of the event that were attributed to Google. Since our event was also many people from many organizations, we also had some issues with VPN's and people being able to log in through their employers server. This was a little tricky to work around.

InEvent helped us hold a 2 day virtual conference originally scheduled to be in person. We had keynote sessions and breakout sessions. We were able to offer the event to our group as well as others across the country.

-advanced customization - quick and helpful contact with InEvent representatives

As the customization options are pretty advanced for a platform of this type, it may be hard at first to get a good grasp on how to adjust InEvent to your business needs.

Hosting an online event in a unconference format, which means that participants create their own agenda. Hard to do online, but InEvent helps with that :)

The platform is sleek and easy to use (for participants). There was quite a bit of a learning curve setting up the platform from an admin user stand-point but their customer success agents are very responsive and hands-on. InEvent has built a very streamlined platform where we can utilize videos, webinars, presentations, polls/chats/questions, conferencing options all in one place. As we are just beginning to experiment with virtual tradeshow/booth platforms, having these capabilities really help us communicate with our customers in the best way possible. Having video-conferencing as part of the platform without having to link out to Zoom or integrate another video service was a huge plus for us.

The sales process was a little hectic, albeit there was a time-crunch on our end to get the platform up and running as well. In the demo you will be taken through the key aspects of the platform but once you get into the platform, you'll realize there's quite a bit of a learning curve to get the event set up correctly. However, their customer success agents are super hands-on, communicative, and knowledgeable. Our agent ramped us up very quickly and even helped set up the platform.

As in-person events like tradeshows and live demonstrations are impacted by COVID, we were exploring different options to connect our sales team with customers and keep them engaged. InEvent's platform was a great solution for us as we can conduct 1:1 demonstration, pre-record our pitch, and book meetings with interested customers on the platform. We're starting our event in Q1 2021 so we will have to re-evaluate the benefits then. So far, InEvent has been a great partner in helping us resolve our most immediate problems.

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Quick support and help from people at InEvent. They are quick to answer questions and offer solutions

The Marketo integration. We are looking for a back and forth connection between the 2 platforms but so far that hasn't really worked out (yet).

Digital summits that we couldn't host before

Their support team, Amanda A. helped me since the beginning to be able to configure all our event. Without their help, we would be able to solve doubts by our own.

The platform does not have many features to personalize content. Some of its templates are difficult to modify and you have to stick to what they have, unless you are a CSS programmer.

Benefits: support chat and support calls, definitely. Problems: the platform still has some updates that may change your layouts from one day to another. This happened to our virtual lobby.

InEvent helped us achieve our goals, specially by working smoothly during our events and by not having bugs. The CS team helped us whenever we needed and was crucial for the good results.

There are still some features that do not adapt to our events, since they are made to fairs and congresses, but the team at InEvent is diligently helping us on finding solutions to those.

Our old app had a lot of bugs and constantly crashed, so that's the main problem we solved with the InEvent app.

the quick response and ability to schedule meetings

that my request wasn't able to be met at this time

the ability to "click all" without individually deleting every one

The virtual lobby's good and modern look; numerous themes; a very reactive and helpful customer service team; and comprehensive customisation options.

Some basic search/filtering/displaying features are lacking for sessions and individuals. The agenda display is very rigid, and wasn't intuitive for our users. It hasn't been possible to let our 380+ participants upload a profile picture or social links (e.g. LinkedIn/Twitter) at registration, or even after registration for social links. Microsite display options were limited. And a complex workaround was required to hide virtual session links from participants who hadn't registered for specific, capped sessions. When we needed something displayed differently, they said it had to be done by us via CSS; but in effect, altering the CSS rarely worked. Save for one exception, the development team never acceded to our requests (e.g. letting people add their socials on the website, or displaying their bio in the networking area). (The exception was when we asked for tags to be included in a list export.) I was convinced to go with InEvent for our client thanks to good reviews here; but I since found out that InEvent offers 50 participant licences (normally paid) to clients who leaves a 5-star review.

We hosted a 4-month, 76-session online summit for 380+ participants. We sold $87k+ in tickets and $30k+ in sponsorships, and the platform was well used and attended.

Possibilidades de interação que a plataforma permite

Problemas técnicos com meus patrocinadores, problemas técnicos para liberação de novos créditos, plataforma com botões que não funcionam

Plataforma para realização de eventos online que oferece várias formas de interação

Good landingpage, virtual meetup features and polls/chat functions.

Unfortunately the user experience was not so good - even when we tested many times before going live and we had multiple meetings with their tech team to solve issues during testing but - during our 4 days of 'going live' we encountered the same and new issues : 1. people not able to connect webcams 2. bad image quality of connected webcams (the HD streaming is only availalbe in the most expensive plan...) 3. many people (especially on the last day of our event) had to refresh multiple times their screen because of frozen screens , very annoying, multiple complaints 4. speakers having problems to connect on the live days - even after multiple dry-runs with them 5. their pricing plans changed overnight - the prices you see on het webpage is not what you get neither. They will send you a new pricing plan link. 6. and do not be mislead by the reviews here : ".... and the G2 crowd I've mentioned for you to have extra credits: https://www.g2.com/products/inevent/reviews " In a nutshell for us ; promising platform with nice features, but too many hicks when it comes to real live performance to continue using it. We asked for a refund for the not used credits we bought, what seems fair to us, but it's refused. Hope this helps.

Virtual event platform

The lobby page was clear and clean and made it easy to include our branding. I liked their communications manager through InEvent, it made writing emails to all (or a select number) of attendees really easy. It was user-friendly and allowed for multiple test emails. It also tracked down how many people opened or clicked on the email. Another positive of InEvent is their support/program team who was incredibly responsive and placed several tickets for us to the development team. They always answered emails quickly and with as much information as they had available. Unfortunately, the development team wasn't able to deliver.

We feel like we were promised a flexible program and staff that would help us build a platform that worked for us but unfortunately the developers were never able to fulfill our requests. Our event had 385 people registered over a 4-month virtual summit on InEvent. Below are a couple of my complaints: For registration, we were using the waitlist to approve or decline attendees. Once approved they would get a link to the platform to purchase their ticket. However, when it was getting closer to the launch there were people who still hadn't purchased their ticket. If we made our platform live then even ticketless people (accepted from the waitlist) would have access to our programming. If we removed the waitlist process then we had no way to keep our platform secure. It made it so that people without tickets could still join our sessions. We had lots of back and forth and the solution from the developers was to make a fake page to track waitlist registration then manually import them once approved to an invite list on the real page. The "solution" wasted so much time and labor from our team. On the agenda page you couldn't see an overall picture of the agenda. The agenda is only divided by days which was time-consuming for attendees to navigate. Attendees had to click through each individual day in four months to fall into the session they were looking for. You also could not filter the agenda by tags so it is unclear why they even have tag options. I understand that they usually don't have four-month meetings but when we requested a list of all our sessions with tags they couldn't even pull that data. We had to import our information on their platform then keep copies for us because they couldn't quickly download the agenda with tags. They were finally able to do it three months into our summit however even though we requested it they never let us know it was fixed so it wasn't until we randomly stumbled upon it that we saw they had fixed our request. Similarly, the networking page had the list of our attendees but the menu to move from one page to the next (as we had close to 400 attendees) was all the way at the bottom and hard to find. The networking page with the contacts of all the attendees was not user-friendly. Again, similar to the agenda we could not download a list of our attendees based on tags. Our participants chose their tags at registration but we had to manually look through each attendee to find their interests. They had all the tag data in their system but never figured out how to download it for us. Finally, the video platform for the meetings is incredibly choppy. Their solution was to use a different feature to improve the quality but that doesn't work for people from different continents. Our participants were coming from Asia, Africa, Latin America, not just the Global North. We ended up having to use Zoom and connect it to InEvent's platform risking the security of our meeting. Nothing we were promised worked, we had to do workarounds on everything sacrificing comfort, security, and our time. We made these requests when we were considering purchasing this platform and they promised solutions they were never able to deliver.

We purchased InEvent to have a global summit that we weren't able to host in person because of the COVID-19 Pandemic. We wanted a collaborative space where people across the world could meet and learn.

This was honestly one of the most painful experiences I've ever had dealing with Customer Service. If I HAD to pick one thing, I would say it's the low price. However, I learned that you get what you pay for.

This was the worst experience and platform ever! 1. Bait & Switch tactic - we had multiple demos with their Sales team where we asked very specific questions around the technology capabilities and our goals for the event. We were promised that by purchasing a particular tier that we would have our needs met. This takes me to #2. 2. They will force you to pay for a higher tier after you've already signed with them, just so that they can make more money. They told us that they would find a way to get us what we needed on our tier after we communicated our story. Instead, they just passed us from customer service rep to customer service rep, where they continued to avoid our problems and try to find workarounds. Taking me to #3: 3. Workarounds that do NOT work. Rather than giving us what we needed, they kept trying to give us workarounds that NEVER WORKED. 4. LOW-QUALITY VIDEO with blurry screens and voice/video that did not align. The workarounds always produced a low-quality video, yet still, they refused to support us as they had promised. After at least 10 different attempts at trying things their way, we became extremely fed up and upset, so we asked to submit a formal complaint. 5. No formal complaints are allowed. When we told the MULTIPLE customer service members that we were lied to by their sales team, they supposedly launch an internal investigation where it was found that we were wrong and their sales team had not lied. Essentially, they determined that their Sales team had not lied without anyone ever reaching out to my team for our story. They somehow just concluded that we must have been "confused and that there was probably a miscommunication." In the end, they refused to provide us with what their sales team had promised. They did not allow us to escalate our complaints to a manager. They had very little respect for our team. I have never experienced such horrid behavior, and I would NOT recommend this program to anyone. My advice, don't just walk away from this program, RUN!

Unfortunately, with InEvent there were only problems and 0 solutions. I ended up paying thousands of dollars for a program I could not use because their team was unwilling to help us out in any way. Extremely disappoointing.

There was nothing good about working with this company

This platform was supposed to be the live stream solution for one of my clients. I've attended zoom calls, training, and everything with the supposed operations team. They have failed us and have just given workarounds and time-wasting techniques to the problems. One of the managers on the zoom even said one solution was from the CTO, and the solution didn't work one bit, which shows the incompetency of this company. This is not only time-wasting but also emotionally draining. It was one whole month of wasting time with this company trying to make it work, and we ended up firing them and going with a different, reliable solution. I'd say for folks looking into InEvent to steer clear because they sell you one thing and provide another, leaving you left holding the bag. I don't want to hold a bag. When working with vendors, they are supposed to make your life easier by way of solutions, and this is not my experience with these people. For real, walk away from this company; it's terrible.

NONE

The many options they offer to do during the event but is so complex we ended not using many.

So hard to use. Not user oriented at all, we had to hire a freelancer and even he didn't know how to fully operate it. They offer a service line that has 0 enthusiasm to help and are more sales people than actual support.

I was trying to transform my biggest physical event of the year into digital.