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ON24
Engage Your Audience Virtually
4.3
(1,065)
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ON24 Reviews & Product Details

ON24 Overview
What is ON24?

ON24 is a San Francisco-based company that offers a cloud-based sales and marketing platform for digital engagement. The brand serves over two thousand customers around the world, including major blue chip tech companies, banking institutions, healthcare organizations, and industrial manufacturers. Their software is powered by AI that allows businesses to drive revenue growth and deliver insights that drive engagement and conversions.

Company ON24, Inc.
Year founded 1998
Company size 501-1000 employees
Headquarters San Francisco, California, United States
Social Media
ON24 Categories on Findstack
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What ON24 is best for?
How does ON24 compare to BlueJeans Virtual Events?
What are the pros and cons of ON24?
ON24 Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
ON24 Features
Analytics and Reporting
Attendee Tracking
Automated Email Invitations
Automated Webinar Reminders
Breakout Rooms
Chat Functionality
Customizable Branding
Customizable Registration Forms
Engagement Analytics
Event Management
File Sharing
HD Video and Audio
Hand Raising
Host Controls
Integration with CRM
Landing Page Templates
Lead Generation Tools
Live Polling
Mobile Access
Multilingual Support
On-Demand Webinars
Post-Webinar Surveys
Q&A Management
Recording and Playback
Registration Management
Screen Sharing
Social Media Integration
Surveys and Feedback
Virtual Backgrounds
Whiteboard Tools
ON24 Media
ON24 0
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ON24 Screenshots
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: October 06, 2024
ON24 Logo
1,065 ON24 Reviews
4.3 out of 5
Mid Market (51-1000 emp.)
Feb 07, 2024
 Source
Overall Rating:
5.0
Miles S. avatar
Miles S.
Virtual Event Producer/Director, Content Marketing
Share
"A Simple, Reliable, and Well Supported Platform"
What do you like best about ON24?

On24 has an extremely easy to use interface and I have been able to train people to set up webinars in less than 30 minutes. It is very intuitive and support is always available if you have any problems. Any time I have run into an issue or was confused by something a simple email, phone call, or support chat session solved my problem. Their emergency support is top notch with a person answering my call within seconds and being empowered to help me any way that they could. With over 150 webinars completed so far, I have not had any major hiccups or issues.

What do you dislike about ON24?

Right now I would say there isn't anything I dislike about the service. I have not run into any issues creating or viewing webinars and have been able to handle any user issues on my own.

What problems is ON24 solving and how is that benefiting you?

Our business, a publishing company, runs multiple webinars a month to help promote new technologies and provide education for our readers across numerous industries. We needed a way for our teams, internally, to create and run webinars without having to rely on a person outside of our company. With On24, they provide a self-service portal for the entire webinar setup which solves our need entirely. Because of this, we were able to reduce our overall cost and improve communication with our clients during the webinar creation and promotion process. Since everyone working on the webinars is internal to our business now, it is much easier to get responses to questions via email or to simply walk over to someone if there is an urgent issue.

Enterprise (> 1000 emp.)
Jan 16, 2024
 Source
Overall Rating:
5.0
Rita C. avatar
Rita C.
Incentive & Project Coordinator
Share
"Amazing tool!"
What do you like best about ON24?

The reporting side of ON24 is amazing, you can clearly see so many different metrics that will be able to save you a lot of time in your post webinar campaigns

What do you dislike about ON24?

Nothing, everything works well. No complains

What problems is ON24 solving and how is that benefiting you?

We can organize all the webinars very easily

Mid Market (51-1000 emp.)
Nov 14, 2023
 Source
Overall Rating:
5.0
MS
Michelle S.
Marketing Events & Technology Speciialist
Share
"Amazing platform to elevate your virtual events and webinars!"
What do you like best about ON24?

I love ON24's user inteface, it's easy enough for the novice webcast producer to create a unique and special experience. I also love the reporting dashboard that comes along with each event, at our firm we use the date we gather about our clients to craft our post-event strategy and more.

What do you dislike about ON24?

I dislike some of the limitations on the backend with elite studio, such as not being able to remove a slide deck once it's uploaded, not being able to upload a headshot for those who do not want to be on video, and the general tech can be finicky sometimes.

What problems is ON24 solving and how is that benefiting you?

currently, we are exploring options to enhance our use of ON24 EHubs, they are researching if there are any options for automatically feeding content from our site vs. having to manually upload each piece individually

Mid Market (51-1000 emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
AB
Alexandra B.
Marketing Event Coorinator
Share
"On24 is a true leader in the webinar space"
What do you like best about ON24?

I love how comprehensive the platform itself is. There are so many options for you to choose when running your webinar. You can run live, simu-live, or pre-recorded and the interface is extremely user friendly. I love how highly customizable the platform is.

What do you dislike about ON24?

Not really a minus, but so many updates come at you that it can feel overwhelming and hard to keep track of.

What problems is ON24 solving and how is that benefiting you?

Allowing us to perfomr our own company hosted webinars reaching our audiences as thought leaders and helping move prospects through our sales funnel more quickly with a low-committment, high-value additional touch point.

Mid Market (51-1000 emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
Lacey P. avatar
Lacey P.
Digital Abm Marketing Manager
Share
"Great Platform for Personalized Branded Experiences"
What do you like best about ON24?

Fully customizable prospect experience allows for us to brand different webinars to better match with our target audience. Great for ABX efforts! Love the new AI features that write content based on webinars. It was super easy to integrate with our existing systems.

What do you dislike about ON24?

Loose some of the features when you use your own registration page vs ON24's registration page. New update is making the presentation platform a bit glitchy for speakers. I'm assuming this will be fixed within the next couple months.

What problems is ON24 solving and how is that benefiting you?

They are allowing us to host all of our internal and external webinars while providing a customized experience depending on the target audience.

Enterprise (> 1000 emp.)
Nov 09, 2023
 Source
Overall Rating:
5.0
AK
Allie K.
Founder
Share
"Our go-to platform for our webinars"
What do you like best about ON24?

ON24 has been our trusted webinar platform for a few years now - it's efficient, reliable, and offers the latest features in webcasting. We use it multiple times a month to broadcast webinars. Their customer support is always responsive to any queries we may have.

What do you dislike about ON24?

The interface could be updated for a more modern look, but it's not a deal breaker!

What problems is ON24 solving and how is that benefiting you?

ON24 is helping us broadcast feature releases and industry news to our prospects and customers.

Enterprise (> 1000 emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
Kevin G. avatar
Kevin G.
Managing Director, Events Strategy & Partnerships
Share
"ON24 has it all!"
What do you like best about ON24?

ON24 is a fantastic platform for hosting events and on-demand content. It is incredibly easy to use once you get the hang of it and they have a 24 hour live chat to support with any challenges that arrive. One of my favorite features is Elite Studio, where slides, slide notes, videos, chat, Q&A feature, and more are all included on one screen. With ON24 there's no more worrying about accidentally sharing your slides notes with audienc while presenting or hiccups with embedding videos. Everything is built into the platform and you can focus on just one screen. Audience members also love the interactive platform, which allows them to click related links, resize windows, ask questions, engage in the chat, and more.

What do you dislike about ON24?

The only downside is it can be difficult to make last minute changes to event content on ON24, since everything has to be uploaded and integrated into the platform ahead of time. This mean if you realize a slide has the wrong date or you're missing something in the slide notes and the event starts in 5 minutes, you're unlikely to have time to adjust this like you could with PowerPoint using another platform.

What problems is ON24 solving and how is that benefiting you?

ON24 is helping us to capture significantly more leads than we were previously able to capture. It's allowed us to expand our audience for events and be confident that we can manage the volume of atendees, no matter how large the audience gets. This has increased our pool for recruitment, and the engaging aspect of the platform has helped us build credibility to prospects. I also lead a lot of repeat events (e.g. info sessions about my company, professional development workshops) and ON24 makes it simple to clone entire events-- from the reminder and follow-up emails, to the console, to the registration form and more. This has saved me many hours.

Mid Market (51-1000 emp.)
Nov 07, 2023
 Source
Overall Rating:
5.0
MZ
Megan Z.
Pr & Events Coordinator
Share
"On24 allows us to host webinars most easily and in a better format for attendees"
What do you like best about ON24?

On24 allows us to host interactive webinars and capture data about our attendees to better inform our future strategy for other events.

What do you dislike about ON24?

Sometimes our presenters have difficulties using the platform in terms of getting their audio and visuals to work correctly.

What problems is ON24 solving and how is that benefiting you?

On24 allows us to schedule and coordinate webinars better, as well as host them in a more interactive manner. We are also able to make better use of on-demand webinars after the fact so the content can be shared post-event.

Mid Market (51-1000 emp.)
Jul 26, 2023
 Source
Overall Rating:
5.0
CD
Chris D.
Marketing Manager
Share
"Excellent Webinar Platform"
What do you like best about ON24?

The platform is well-organized, easy to use, and intuitive. But it is also robust enough to handle large groups of attendees and provides for excellent interaction with the audience

What do you dislike about ON24?

I wish I could change the size of some of the windows as a producer. I also wish we could add more fields to the custom registration forms. As we add more states to our CE list, many require additional information and it would be nice to be able to include them all.

What problems is ON24 solving and how is that benefiting you?

We run a nationwide continuing education program involving many states and diverse audiences and speakers. ON24 allows us to focus on the content and quality of the webinars without having to spend time overcoming logistic issues present with other platforms. This has allowed us to grow our audience and reach, and has helped us attain additional business

Enterprise (> 1000 emp.)
Jun 14, 2023
 Source
Overall Rating:
5.0
DP
Daniel P.
Sr. Customer Marketing Manager
Share
"A very comprehensive platform with lots of exciting new offerings"
What do you like best about ON24?

I like that ON24 is always developing new engagement ideas, harnessing AI and really focused on thinking like the customer. It's a powerful tool that continues to evolve in exciting ways.

What do you dislike about ON24?

Only current downsides seem to be understanding all the available tools and bundles for specific use cases and finding a way to the best case bundles for unique needs. But our reps work hard to help us figure that out!

What problems is ON24 solving and how is that benefiting you?

Reaching our customers when and where they want to be reached with engaging content. Really understanding what they need and how they prefer to engage with content and information.

Mid Market (51-1000 emp.)
Jan 17, 2023
 Source
Overall Rating:
5.0
LL
Lauren L.
Marketing Associate
Share
"Great for Insights"
What do you like best about ON24?

on24 is a great program to host webinars and get clients to engage with materials. It is also incredibly beneficial having the page that shows all the different interactions, tells you who/what/when someone downloaded or clicked around the webinar.

What do you dislike about ON24?

The program can be slightly confusing and there isn't an easy way to find answers online aside from reaching out to the help desk. That said, the help desk is super resourceful and are always willing to help.

What problems is ON24 solving and how is that benefiting you?

On24 has helped us learn what materials our clients like to engage with and prefer to see. This allows us to tailor what we are sending them a bit more to ensure they are getting the most use out fo the product.

Enterprise (> 1000 emp.)
Jan 12, 2023
 Source
Overall Rating:
5.0
Rebecca Q. avatar
Rebecca Q.
Sr. Corporate Events Manager
Share
"Upleveled our attendee's virtual experience"
What do you like best about ON24?

I love that there is a producer side to the platform along with the functionality to fully brand all elements.

What do you dislike about ON24?

The platform can be a little slow to respond in the building stages, and I wish the emails, and registration page had more customizable elements.

What problems is ON24 solving and how is that benefiting you?

ON24 helps to set us apart from other virtual technologies (Zoom, Teams, Webex etc).

Small Business (50 or fewer emp.)
Jan 12, 2023
 Source
Overall Rating:
5.0
JR
Juan R.
Security Analist
Share
"Very good system"
What do you like best about ON24?

The user management is system is quite clean an simple, this helps out a lot, it makes way easier to be able to fulfill my responsibilities, and the UI it's slick and modern.

What do you dislike about ON24?

Not being able to download a report of users is sometimes an issue, since we constantly have to be doing this manually, if a way to export reports or a report module could be implemente d could be incredibly helpfull.

What problems is ON24 solving and how is that benefiting you?

Is giving me work for starters, it also provides webinar solutions constantly, it helps out to keep my organization organized, it helps my time management and my team's

Mid Market (51-1000 emp.)
Jan 10, 2023
 Source
Overall Rating:
5.0
MG
Marie G.
Salesforce Administrator
Share
"ON24 is an amazing tool with awesome support!"
What do you like best about ON24?

ON24 is an amazing webinar tool with a lot of functionality. The onboarding, training and customer support are outstanding. We especially liked the branding and automation tools.

What do you dislike about ON24?

For an eight hour webinar with individual sessions, they all had to be set up separately. Would have liked a more integrated individual session.

What problems is ON24 solving and how is that benefiting you?

With the pandemic and cost of in-person events, ON24 provides a virtual tool to meet and connect with our colleagues. We are able to communicate updates and training combined with a team building experience.

Mid Market (51-1000 emp.)
Jan 10, 2023
 Source
Overall Rating:
5.0
CR
Camille R.
Customer Marketing Manager
Share
"Useful webinar tool for increased features and engagement"
What do you like best about ON24?

There are a ton of cool features and options to keep users engaged during webinars. The presenter view and format is easy to use and very customizable to your preferences. Overall this tool provides a better webinar experience for attendees and presenters/staff than other tools.

What do you dislike about ON24?

There are a lot of options, which is great, but sometimes it can be difficult to remember where certain features are located or how to edit them. The reporting is also very robust but sometimes I wish there was just a simpler way to see some of the basic stats.

What problems is ON24 solving and how is that benefiting you?

On24 keeps our audience more engaged during a webinar and also gives us options to automate emails, share additional content, utilize the video recording elsewhere and pull detailed reports.

Enterprise (> 1000 emp.)
Jan 05, 2023
 Source
Overall Rating:
5.0
KV
Karen V.
Specialist, Web Production
Share
"Solid Tool"
What do you like best about ON24?

My company has been using ON24 for about 8 years now. We rely on ON24 to deliver over 1000 webinars per year as a combo of both simulive and live events. We have a weekly standup with our ON24 team that includes our account manager and other ON24 staff. They take our requests for product enhancements seriously and over the years we have seen things we've asked for implemented to the platform. ON24 also is very transparent with their roadmap for enhancements. They take the time to review new features with us. It's a stable platform and works extremely well to deliver our webinars to our clients.

What do you dislike about ON24?

I'd like to see a feature where people we manually register for a webinar can receive a custom registration notification. Our standard notification does not include any webinar details beyond the webinar title, date and time. I have done some work where I have done some on-the-fly customizations when I pre-register a group. I've found that when I pre-register a group that receives a customized email that includes the webcast details, attendance goes up by 20 - 40% over pre-registered groups that receive only a standard notification.

What problems is ON24 solving and how is that benefiting you?

The ON24 platform is easily customizable and allows us to create specific templates for events that are more engaging for our audience. The automatic attendance checks make it easy for us to track attendance. Love that reactions have been added to the platform. In the webinars I've run using the reactions the audience has used them and they've been an easy way to get real-time feedback.

Mid Market (51-1000 emp.)
Jan 03, 2023
 Source
Overall Rating:
5.0
MF
Morgan F.
Marketing Manager
Share
"Intuitive Webinar Platform"
What do you like best about ON24?

On24 has fast technical support via chat, an easy-to-use audience console to submit Q&A, and download additional resources. It's also easy to offer CPE Credit - once someone is eligible for CPE Credit (poll questions answered and time attending the webinar) they are able to download the certificate from the audience console!

What do you dislike about ON24?

There could be improvements to the reporting. There's a lot of clicks to get to a webinar report, and I wish there was better reporting across all webinars.

What problems is ON24 solving and how is that benefiting you?

We can connect with hundreds of customers and prospects in a platform that's easy to use for both webinar producers, presenters and attendees. We've even changed an annual live event to a webinar because we found that attendance could be increased while still providing quality content/engagement.

Enterprise (> 1000 emp.)
Jan 02, 2023
 Source
Overall Rating:
5.0
SD
Shraddha D.
Digital Tech Developer Analyst
Share
"Finest Platform"
What do you like best about ON24?

One thing I like the most is that the process is very smooth. Even during tech hosting, it has a live support system which helps our client to smoothly run Webinar.

What do you dislike about ON24?

I believe it can be more faster in terms of support initial connect.

What problems is ON24 solving and how is that benefiting you?

We are using it for Webinar purpose either Live or Simulive and lead generation.

Enterprise (> 1000 emp.)
Dec 29, 2022
 Source
Overall Rating:
5.0
KO
Kayla O.
Webinar Producer
Share
"Long time customer of ON24 and have always enjoyed using the webinar platform."
What do you like best about ON24?

The fact that ON24 is always trying to improve is what I most appreciate. Whenever we chat with our Account Manager, they always take back our suggestions for upcoming releases.

What do you dislike about ON24?

What I dislike are the rules for Simulive webcasts. If you are new to the platform, there are certain things you must know ahead of time in order for your webcast to work. I also dislike the timeframe for downloading the recordings after they occur.

What problems is ON24 solving and how is that benefiting you?

I do think the integration with Salesforce is helping us get the data we need for our sales teams.

Small Business (50 or fewer emp.)
Dec 29, 2022
 Source
Overall Rating:
5.0
THERESA I. avatar
Theresa I.
Owner
Share
"On24 Puts your meetings where they need to be--In front of you!"
What do you like best about ON24?

I enjoy using On24 to give multiple users a ton of resources and information all in one place. Allowing the training experience to be at your fingertips.

What do you dislike about ON24?

I found it easy to use, and I like On24.

What problems is ON24 solving and how is that benefiting you?

Handling a large group to gain valuable information to start their business!