Liquid Web Reviews & Product Details

Tech support is outstanding. I don't have a ton of support requests because things are running in tip top shape, but staying PCI compliant is a constantly moving target and we have to run scans and make updates every three months or more. Whether support is for a client's account that was hacked, firewall issues, email, upgrades, special installations, etc - I haven't had anyone give up and issues are solved quickly with thorough answers to all my questions. There seems to be good communication between team members if a ticket isn't yet resolved when one person's shift comes to an end. I've dealt with a lot of hosting companies over 16 years, and Liquid Web has it together.

Sometimes there is a delay in answering tech support emails during high volume times, but it's acceptable for the level of service. They do answer the phone and chat support if you're having an emergency issue.

I have a dedicated server for all my web clients - and Liquid Web is in charge of it. They do a great job at uptime, reliability, speed, communication and support. I have the peace of mind their sites are on a reliable platform, and make money selling that service.

The number one thing that stands out to me is the professional, 24-7 support. And I don't mean you fill out a ticket and wait 24-48 hours. You have access to instant chat with knowledgeable professionals IN THE UNITED STATES that quickly solves whatever issues you have. Their support is second to none, and that is why as far as I'm concerned there is no other web hosting company out there that can hold a candle to Liquid Web in terms of quality and support.

Nothing at all to dislike, and I mean NOTHING! I'm telling you, these guys are good and they stand behind their product. It's not the "cheapest" but it is not the most expensive. For the quality support and product they offer - they are right on the money in terms of price.

As a small web firm providing hosting for my clients I started out going the "unlimited everything" route with the "cheap" providers. Boy was that a mistake. Downtime on sites almost every week, constant calls from my clients, and just tons of headaches. Not so with Liquid Web. Now I've got peace of mind. Peace knowing that my sites are going to be up in the morning and peace knowing that if something happens I've got a U.S. tech on the phone in minutes solving my problem.

I cannot rave enough about their support. Almost everyone I've spoken too on their team is knowledgeable and helpful. Their hold times are incredibly short. I've rarely had to wait more than a minute to get someone on the phone, and most of the time they pick up before I even go to hold. I've even had members of their support team take the time to show me what they are doing with a shared shell screen or walk me through what they are doing.

Every once in a while I find an issue that's specialized enough that they cannot help me, but they can't specialize in everything. They are so good overall, that I can't even call this a complaint.

Offloading site support and gaining lots of additional expertise and reliability. Reasonable pricing saves money over similar services.

LiquidWeb has very fast customer support and good experts. They know how to solve issues very quickly.

LiquidWeb costs more than some other hosts

We needed a reliable high uptime website for multiple brands in our business. This one takes little or no resources from us and is always working.

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I think setting up and managing all the different aspects of a website hosting account can be tricky and tiresome sometimes. The control panel in Liquid Web makes most of the tasks involved easier to deal with since the menu items and tools are basically designed to be straightforward. There isn't too much complex technical language used, so I can read descriptions of various tools and understand what to do with them.

I haven't experienced anything significant that I disliked about the web hosting product, but I think figuring out certain configuration settings that are ideal for our website installations and structure can be confusing at times, even with the online information and customer support resources.

We can use Liquid Web for straightforward uploads of HTML pages with basic coding and more involved setups with WordPress that include lots of plugins and database items. We use Liquid Web to host many of our web-related files, which are very secure in a password-protected environment. We haven't had any malware issues and have had mostly fast loading times for all of our web pages.

The ease and performance of the platform is quite good than competitors. Also, the sales and support levels are great with easy to switch over mechanism, which is quite overwhelming.

When you've some other 3rd party solutions in place, then we've observed a slight greater to-and-fro and efforts in making them understand the issue and resolve it. However, when everything is at their end then the resolution is more easily.

Solutions availability and quick support for resolution, if that happens sometime.

Liquid Web is on the ball with support. I appreciate that very much. I've hosted with multiple companies and their support is the best yet. That means everything in this for me. My livelihood is in my websites and their uptime. It helps to know they have my back every single time I need it.

They are priced more than other hosting companies, but the support and lack of headaches is worth it. I wish they were a bit more competitive with pricing though.

Faster website. Better support. More clarity on my digital assets.

I trust Liquidweb as my provider of hosting and email for all of my clients. They are very responsive, transparent and I know someone is there to answer my questions 24 x 7. There is nothing more I can say other than keep up the great work Liquidweb!

There is always room for growth. Not really a dislike because they are constantly pooling us for enhancements and working on them one by one.

Liquidweb provides me with hosting and email solutions that I can trust to put my clients on. All I have to do is focus on my code.

We've used Liquid Web for years for many of our hosting needs. I cannot say enough good about this company. Good products and great support. We ended up using their cloud-based servers to provide a primary and a backup solution for all of our customer websites, as well as our server-based phone system.

I have a lot of complaints with the company as a whole. The only thing I would say is in regard to the price. It was a little pricy at times.

Management of all of company web hosting. This included all the websites and our company phone server.