MailerLite Reviews: 4.7/5 — Highly Rated

I love the automations and styling available in MailerLite. It's been some years since I managed a newsletter and using MailerLite was like riding a bike. It integrates beautifully with WordPress and prefer it's clean newsletters with a focus on content. While setting up some things I ran into a few bumps and the support from Francisco was quick and thorough. I even had one styling question that I expected to be on my own for, and he tracked down the source for me easily!

The only downside for me is that my subscriber count is tiny, so the monthly cost for access to templates to get ready for growth gives me a twinge every month. I know it'll be worth the investment in the long run and the monthly rate is still lower than comparable alternatives.

I'm looking for a way to gain a following directly, rather through other more "owned" platforms. Although my growth has been slow, I like that I have more flexibility to customize my interactions with subscribers.

prompt responses and caring, automations, easy to work with

nothing for the moment, it was difficult for me to verify my account

I had trouble verifying my account. I spoke with Alberto via email. He was prompt, answered my messages immediately and solved the problem I had. Thank you very much!

Every time I ask a question I get a very quick answer from a person.

I wish they shared more examples of campaigns that are doing well.

I can send emails in a quick and efficient manner.

Mailerlite's interface is easy to navigate. Creating campaigns, forms, and automation is always a breeze. But what really sets it apart from the rest is its awesome support team. It's like having access to all the goods but with a free plan.

I wish there was a way to save customized blocks. Not a deal breaker but it would be cool to have this feature.

Streamlining email campaigns.

ML has tools not featured in other ESP systems. Customer service is very responsive. Payment plans are VERY competitive with other ESPs LOVE the auto-resend feature.

Load times of campaigns can be frustratingly slow. When reviewing "Sent" campaigns...initial window limits to 25. Pull down to show 100 is nice...but those 100 revert to 25 once any of them are "copied" to Draft status. Lots of back-and-forth clicking which seems really redundant and pointliess.

We send out unlimited emails to a pretty good size list.

User-friendly interface. And their customer team is AWESOME. I got help from Keren and she helps me solve a very simple question (which I shouldn't even waste time ask :P) Not only her, all their customer care are very nice and try their best to solve all the problems you come across when using their service!!~ HIGHLY RECOMMEND!

Nope! everything is great! Couldn't find any drawbacks

Help me to establish nice EDM and solve all the CRM problems of my e-commerce

The helpful staff. I had an issue and they were patient and worked through it with me.

It can be tricky working the boxes which is where the staff helped

My template was set up by someone else and wouldn't allow me to insert an image. I got that resolved.

The simplicity of the interface and prompt assistance.

I find it difficult to answer what may not suit me.

Mailerlite helps me easily and quickly make a newsletter for my subscribers.

The range of content blocks available to visually format emails is fantastic and they are easy to customise to help you achieve the look you are after. And their technical assistance is always available, and friendly to converse with. Thanks Jen!

Unfortunately, not every country formats things the same way... like dates. It would be helpful to be able to set a format for date/time to match the region.

Maintaining multiple lists/groups and keeping them in order so we can target the right audience in our emails.

MailerLite has been very easy to get started with. Their API docs are excellent and we were able to integrate MailerLite with our website quite quickly. Providing a double opt-in feature for subscribers added via API was a solid bonus. When we had questions, their customer support was fast and friendly and they consistently unblocked us. Our overall experience has given us the confidence to use MailerLite further.

So far everything has been smooth, though we have only just begun using MailerLite. The one feature we most wish was on the 'Growing Business' tier is the custom HTML editor (it's only available on the 'Advanced' tier and up).

As a software startup, MailerLite provides us with email marketing and subscriber management functionality. By integrating MailerLite with our existing website (through their API), we save development time and can move faster.

I've been a ML user for four years now. It is one of the best digital platforms/products/services I have ever purchased. The interface is intuitive, the final product is always slick and clean, and the customer service is hands-down the best online customer service experience I've ever had. They're like the Chick-fil-a of online customer service. I've moved my website to their platform, which saved me hundreds of dollars a year, and I'm in the process of moving my online store to their platform as well (integrated with my website, which it wasn't before). I highly recommend ML to any solopreneur who is looking for a one-stop-shop for customer management/nurturting, website hosting, email services, and a basic online shop platform. (Full disclosure: I am currently still using their Classic platform – they recently released a new version and I have not yet migrated there because I have everything I need in the Classic platform.)

There is literally only one thing I wish they would change: There is no way to update customers' email addresses. From what I understand, this isn't possible because of the structure of their system and how clients' "files" are "built" in their system. The email address serves as the main piece of information about a client, and everything is connected to that, so changing it isn't possible. So far this has not caused any problems for me of any kind, so it's not a big deal to me in the grand scheme of things!

Before I started using ML, I was using another client management platform that had WAY more bells and whistles than I needed. Doing anything on it took me forever because nothing was intuitive and all the extra features confused me and always made me wonder if I was doing everything right. Using ML has also allowed me to get rid of two other platforms (and monthly expenses!) by giving me a place to house my website and sell my digital products. While it takes time to learn any system, I feel like the learning curve with ML is way shorter than with other platforms, and I can whip up a landing page or email campaign in mere minutes now when it used to take hours. Money saved + time saved = happy solopreneur!

I love that whenever I have an issue with Mailerlite I can quickly get someone on chat to help me. I recently solved a problem in under 5 minutes by going on chat with Joseph who was able to quickly show me exactly how to do what I was trying to do. And that's not the first time I've received such quality help from Mailerlite customer service!

The only thing I can currently think of is that Mailerlite does not integrate directly with as many of the other services I use as some other email service providers. However, I've been able to find ways to work around that so it hasn't been much of an issue.

Mailerlite is a low-cost, easy-to-use email service provider that allows me to collect subscribers, stay in touch with them, and promote my services and products.

Support and simple panel. I like that it's a simple tool and you can get started quickly. I recommend to my friends and they are satisfied with everything. Good job MailerLite :)

More email and website templates. I would love to see more automation examples and case studies. The new version of MailerLite is more expensive and you have to start all over again (statistics on previous shipments will disappear). This discourages you from moving to the new version.

I create websites with registration for webinars. Everything works smoothly and I can launch a new campaign within an hour. And with each subsequent one, there is a request, because I click "duplicate" and make small updates.

Limited experience so far, but I must say the online chat, the most recent with Claudia, was quick and super helpful.

Nothing found so far. All seems to work.

Another large company folded their support level leaving us in the lurch. Mailer Lite is allowing us to relatively easily redo our landing pages.

it is simple to use and intuitive to use.

Having to go through lots of bots, to try and figure out how to speak to a human since my questions was specific.

I so appreciated the helpfulness of Frank today as he helped me discover why a subscriber was not receiving emails and fixed the problem for me. We were done in about 3 minutes.

Alex took the time to verify what I needed help with and then went a step further and helped me with the issue that cause my problem in the first place. Thanks Alex

No complaints at this time. I'm a new user and am still figuring things out

I accidentally unsubscribed a group of people

Su plataforma en general, utilizo Wordpress. Además el trato de Atención al cliente, es exquisito, el último recibido por parte de Josué me hizo confiar aún más en Mailerlite

Hata ahora todo lo que estoy utilizando me gusta.

Dudas técnicas sobre utilización y me hace aumentar beneficios de mi página para conseguir un retorno.

Very good support team. I had an issue and after some support members, Mr Jen helped me until the solving my problem accessing my account. Very good person.

Actually Nothing. Since I started to use it as my email marketing tool.

Digital Marketing. By its email marketing

Alex helped me a lot and explained in details how the feature should work. I do recommed MailerLite especially for their support! They are amazing! Thank you :)

nothing, I like everything, now everything working fine

All of the problems I ask

I'm using the free version of MailerLite and it does everything I want it to do: - I can create groups and segments - I can create automations, including if/then - it integrates with all the other software/platforms I use.

So far, there's nothing I dislike about MailerLite

MailerLite solves the problem of automation for me. I love that someone can join my FB group, course, etc, and automatically receive welcome emails, free download links, etc

I like the prompt response to my problems, always done with kindness

Nothing to dislike. It work always properly and the customer service is very helpful and fast. Alex has been very helpful and quick to answer my questions.

Alex solved a problem about checkbox of GDPR which is very important to be compliant to the law.

I like the customer service since they are easy to contact, respond quickly, and are knowledgeable. Nicole was very nice to work with. I am also enjoying the platform so far. I like the different ways to get subscribers to my newsletter and look forward to trying out their email templates.

I am happy so far with MailerLite, I look forward to trying more features soon as I have just started.

Allowing my newsletter subscribers to enroll or unsubscribe at their choice.

Creating campaigns and automations are very easy!

I've an issues with importing my subscribers but the support team was perfect! Especially Mr. Alex!

You can create your E-Mail Marketing processes easily.

I've been using it free for quite a while and just recently hit over 1000 subscribers and needed to pay for the next tier/level, which is fine as I appreciate I got to use it free for so long. I had one little issue when I tried to send a campaign, because I should have been allowed up to 2500 subscribers and I'm only just over 1000. I sent an email to support and Abby responded super quick and resolved my issue. I didn't realize they need to manually approve an upgrade - she did that and I was good to go. Great support.

Nothing at the moment. It's been easy to use and I've had no issues.

It's helping me build my email list of subscribers, and helping me pursue a career as a full-time author.

Easy to use, nice and helpful support (Josue).

I don't know about that. so far, since I've been using it, it hasn't happened.

I'm just starting out in newsletter writing and will need it for this.

AWESOME SUPPORT, great value for money compared to other email services, Nice layouts and easy to use and work with. Everything you can expect!

I do not like that sometimes things get completely erased when you work on a campaign and you can´t go back. All work is just gone... so I always need to write my campaigns before in word and then paste it into ML. It would be nice if I could trust that ML didn´t delete the things you have worked on for some time.

A lot, easy to communicate with my followers, and to divide them in different groups depending on interest etc etc

Tech help is really prompt and good. Abby was thorough patient and kind, and offered some great tips that help me do a better job going forward.

As a new user I haven't discovered any problems. I like MailerLite.

It provides a MUCH better and quality ESP experience than Mailchimp. I can do more.

Simple to use and provides a very useful service at entry level - i.e. free. Great response from the support team when needed.

Options to include or exclude pages from display of a form, in behaviour settings, seem limited and restrictive. However, maybe I have yet to learn to use them properly.

Providing a means to build an author mailing list.

It is a pleasure to work with the team. They are wonderful people who help you promptly.

I have no idea at the moment. Maybe the Romanian translation, which is sometimes lost. I do not know

Correspondence with potential clients, presentation page, customer subscription pop-up ...

Betânia was most helpful. I thought I'd finished and would just recheck in but she stay ALL DAY helping me.

Nothing. She was there at every step. I tend to prefer handholding to get through a process and she definitely did that.

I'm in the learning process of setting up sequences, I have a feeling I'll need a lot of help over the next few months, and it's good to know help will be available.