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MailerLite Reviews: 4.7/5 — Highly Rated
MailerLite is straightforward and easy to use. The platform’s simplicity is actually its strength–but only because MailerLite’s simplicity is paired with robust features that are designed to help businesses grow their subscriber base and in turn, the growth of their business. With MailerLite, users can create professional-looking emails without having to use code. Subscribers can get access to advanced targeting features, A/B testing features, supports email delivery by timezones, and offers extensive tracking and monitoring reports.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
MailerLite Pros and Cons
- Offers a forever free version
- Has an auto resend feature
- Click map feature delivers great audience behavior insight
- Supports time-zone based sending
- Deliverability can greatly improved
Compare MailerLite with other popular tools in the same category.
I was frustrated trying to migrate to the new MailerLite, but had an excellent experience with Jaycille in customer support, who walked me through How to verify, authenticate and align your domain. I've found it very easy to use. I hope the new version is also simple. I don't need bells and whistles, so hope it doesn't get complicated. Help articles and customer support are helpful.
It can be a little bumpy to use, especially since I don't use it very often. But I can usually figure it out. Help pages are usually helpful.
We send out snail mail newsletters but for people we only have emails for, I can send an email version.
I really like everything about it. But especially the ease and way I can set up and send my newsletters every week (planetaryhealthweekly.com). I really love the online help with a live agent. It's truly amazing
Sometimes the unsubscribe buttom gets damaged and I panick trying to fix it. But the online service is so prompt and great in helping me fix it quickly.
It gives me a great way to send out my weekly newsletter
The chat support during the migration and tonight re-setting my sign up boxes has been amazing. Educated, informed support agents who are helpful, polite, and kind. ALWAYS
Learning the new software is a pain, but that is the price of progress, I assume.
Mailerlite is my go to for my newsletter and contact with my email subscribers.
Even though I have a totally free MailerLite account, the customer service team always go out of their way to help me. The system itself is super easy to use, is packed full of great features and is easy to integrate, even with a free account. On the odd occasion when there are issues, the customer service team are always there, friendly, available, and super helpful.
Right now I can't think of anything. The fact that they allow people to have a free account and still give them acess to many great features is a huge plus.
It is help me reach and stay connected with people who want to know about my brand.
What I like most about mailerlite is its simplicity of use. You pay for what you need, without having to upgrade your plan to access functionality that gives you a ton of services that you will never use. You take advantage of the tool 100%. It's easy to set up and gives you everything you need both to get started and to manage your business with simple tags and automations. Customer service is just great.
Users cannot be tagged, it only works for groups. The automations are very basic and linear.
Manage database entry forms, send welcome emails and email marketing campaigns
easy use and great support when need help
nothing really, so far I had a great experience
quick solving at any of my silly questions and easy fix
MailerLite is such a great tool which I've used for nearly 5 years now. Their support is industry leading, with every single interaction with support being a positive one.
Nothing really. Happy with the features and support.
It's just very accessible and priced really good considering the feature-set it has, so saves me in monthly costs.
Very easy to use with good training Excellent Customer support Ease of integration
Changing from Classic to the New version
A professional looking newsletter that allows us to add images
The customer support people, particularly a woman named Maria, got me through a confusing mess while trying to authenticate my domain. Maria was so responsive so quickly. And she got me there. I'm not a business woman. I'm an author. Mailerlite enables me to send out a beautiful newsletter every month.
Don't see any downsides once one has learned their system.
Mailerlite customer support solves anything that comes up when I'm sending out a monthly author newsletter.
I like the customer service! even before the amazing product itself! Customer Service is very, very difficult to find, see, receive in today's world. Sad, but true. When Customer Service is present, it STANDS OUT! MailerLite's email help is incredibly fast (not within a business day or 24 hours later, no. And, personable, NOT an A.I. Typically, email help is perceived as impersonal and a company's lazy way to provide Customer Service. As MailerLite is international, it makes sense and, again, surprisingly quick.
Truthfully, I don't dislike anything about this company's service. I left Mail Chimp years ago because of the interface -- incredibly UN-intuitive in my perspective.
Business problems? MailerLite is helping me reach clients and interested parties via email; I suppose that could be a "problem" solver.
