Omnify Reviews: 4.4/5 — Solid Choice

easy to create new appointments and services. integrates with my calendar well

I wish we could set fortnightly hours not just weekly.

people booking with me,

Clean, professional looking, easy to use

Can be a little buggy at times when the team releases updates to its platform

Helps us effectively manage our class sizes with minimal effort.

It's a great way for even the non tech savvy to get an online storefront for their businesses where clients can book lessons, appointments, and class packs.

It's definitely more tailored for businesses with physical locations, less so for remote or online businesses.

I use Omnify for leads to book sales demos in a way that integrates with my calendar, and I also use it for my online classes.

Customer service is great! We get responses almost immediately from staff members. It is easy to set up events and classes on the backend. The filters in the service store are very useful from a customers standpoint. For our budget, this is well worth the money. A very reasonable price for the product you get. It has solved a big problem for us by allowing the ease of having all of our programming sign-ups in the same place.

There are sometimes glitches in the system where we can't log in or the page is down. A few specific issues we have run into: 1. The payment processor options are limited, and our customers complain about having to use Paypal. 2. Refunds are not automatic and still have to be done manually, which is a big hassle on our end. 3. It is confusing whether someone has abandoned a booking or canceled, and we can't tell how or why that happened. 4. Customers have complained that it is annoying that they have to fill out form questions over and over and it isn't saved for returning customers.

We needed a service where we could have kids classes, adult classes and events in the same platform. We are able to have sign-ups, scheduling, roster management, client management, data and analytics on our attendance and profit margins from things all on the same software. It is a great resource and has been very helpful for this purpose.

Omnify is easy for a business owner to understand after an hour or two of exploring everything that it can do -- which is admittedly a lot. It's flexible and customizable to most of the different ways you would want to run your business.

The end user experience needs improvement. There are some odd choices in the design and the workflow. Does not include an "Add to Calendar" option in the emails that go out when you sign up for a session. That's a hard choice to defend.

We were able to do two-tiered pricing with Omnify -- one for people that only want to do one class per week, and one for people that want the option to drop in on every session.

It is useful for us when booking our pool times

We no longer use it so I am not sure how to best answer this

it helps us to get pour guests booked into the pool

The ability to sign up for a class without having to create a login id.

The whole calendar setup is poorly suited to scheduling classes once a week or twice a month. Filtering bookings is impossible in a maker space where we have individual shops. Several of my co-users and I have experienced 505 errors when trying to access the application.

None, really. We hoped it would, but it did not.

The customer service agents were nice. Not helpful but nice.

Clients had a hard time booking online. When trying to pay online they continually got error messages suggesting it wasn't safe to input their information. After multiple emails, instant messages, and calls with customer service the issues that were promised to be resolved were not. My clients didn't want to keep trying (Who could blame them? No one wants to jeopardize the security of their financial information) and started having me book them on my end. Then they started getting error messages on the invoices. This was explained to customer service multiple times over the course of two months with no resolution, only the promise that if I got on one more call with them they'd fix everything. Every time I would ask to cancel they'd say "we can get on a call and fix this issue". The amount of time I wasted on calls etc was unbelievable. A supervisor finally agreed to cancel the service. As I paid for the year in full, I explained that I didn't expect a refund for the two months I had the software (though it was completely useless) and that I only expected the refund to be for 10 months. The supervisor agreed and told me I'd receive an email once cancelation was complete. Just tonight I received that email. It stated that per my request the service was canceled but sadly they don't issue refunds!!! Absolutely unbelievable. $1200.00 for nothing. I'm actually furious. Don't do it. That's all I can say.

Zero benefit to me. Only to them.

The customer service experience is like none I have ever experienced. This company cares and wants you to succeed. They go over and beyond to help you.

There is nothing to dislike....you will be quite satisfied

Booking for my business and direct links to my website

It solves two key needs at the same time: scheduler, shopping cart. Customer service was excellent at the beginning, but a couple of years later, they stopped helping. Flexibility--my business changes, and Omnify could handle it all.

Omnify isn't necessarily designed for a solo life coach, but it was flexible enough to meet my needs and then some for the first year or two. The real problem was after using it for a couple of years it started getting glitchy, but not in a way I could tell until it was too late and I missed out on sales. I did a weekend event with 15-minute slots. I reviewed the setup, and everything looked correct, but clients were being told there were no appts available. I checked my calendar, and it was empty. No conflict. When I contacted customer support for help, they promised to look into it but never got back to me. I followed up a couple of weeks later to let them know I was still waiting and...crickets. To this day, I have no idea how much money I lost from that weekend event that no one could sign up for. I couldn't afford to miss out on any more sales, so I moved to alternative payment and scheduling systems. I'm keeping it live for now as a backup until I'm completely moved.

I'm a team of one. I love not having to worry about the back end for scheduling and shopping cart. I can focus on coaching. Their customer support was very responsive the first year or so, but then they let me down in a big way. It wasn't just that they didn't solve the problem. They didn't even seem to care about it. Never resolved to this day despite following up.

Quite a comprehensive system for yoga studio management and intuitive.

Customer service is seriously lacking. They didn't turn up to the scheduled onboarding call. We decided not to proceed and submitted a request to unsubscribe on the 5th day of the 7-day trial. They still billed our credit card on the 7th day despite us sending them 3 messages. We still haven't heard back. I would not give this company my credit card details unless you don't need to trial the software.

Yoga studio/class management. Easy administration of class registrations etc.