Respond.io Reviews & Product Details
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started.
There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps.
To follow up Clients. To blast offer. To apply quick bot response 24 hrs.
user interface is very simple and easy to understand.
UI could get better in terms of aesthetic.
Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed.
It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customizedchanels, you name it. It has AI now and it had become the main customer support channel in our agency. Also its ease of use helps our team to be connected every single day.
I have Nothing worth mentioning at the moment.
Convenience for the customer since WhatsApp is the app most often used to communicate.
The whatsapp intgration is great feature
the AI feature I don't know how to use it
having all our inbound channels in one place and connect them with our crm
very easy to use all is the best app and use to used idont have any dislike about app
all is the best app and use to used idont have any dislike about app
All customers are communicated quickly, professionally, easily and responsivelyلا
I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses.
I would like to see the addition of a method, to delete messages, sent in error.
Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue.
Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time!
It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate.
Helps us to manage cross-channel communications and tasks.
The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes.
Adding a contact could be made easy. I find it to be longer than it should.
Lead management, we can qualify a lot faster. Communicating to clients that are abroad, so it is borderless. Accessing various social media platforms to increase reachability of our leads.
We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works
That the full AI is not implemented yet.
Consolidating out multiple channels of communication.
Easy to Use | Perfect Fit for our lead generation process!!
restriction on the automated responces within our real estate lead gen process
Clearning Leads