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Respond.io Logo
Respond.io
Turn Conversations into Business Results
4.8
(152)
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Respond.io Reviews & Product Details

Respond.io Overview
What is Respond.io?

Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.

Company respond.io
Year founded 2017
Company size Myself Only employees
Headquarters Kuala Lumpur, Malaysia
Social Media
Respond.io Categories on Findstack
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Respond.io Product Details
Capabilities
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Respond.io Features
A/B Testing
API Access
Audit Trail
Automated Workflows
Batch Processing
Cloud-Based Deployment
Compliance management
Content Management
Customer Feedback Collection
Customer Segmentation
Data Security
Digital Signatures
Document Generation
Drag and Drop Interface
Email Management
Integration Capabilities
Interactive Documents
Mobile Access
Multi-Channel Delivery
Multilingual Support
Notifications and Alerts
On-premise Deployment
Personalization
Print Management
Real-Time Analytics
SMS Management
Social Media Integration
Template Management
User Permissions
Version Control
Respond.io Media
Respond.io video thumbnail
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Respond.io - Respond.io Homepage
Respond.io Screenshots
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Respond.io Homepage
Respond.io Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: July 09, 2025
Respond.io Logo
152 Respond.io Reviews
4.8 out of 5
Small Business (50 or fewer emp.)
Jan 15, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Business Experience"
What do you like best about Respond.io?

Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you

What do you dislike about Respond.io?

The recent updated mobile app lack some features

What problems is Respond.io solving and how is that benefiting you?

Professionalism, Gathering All in One

Small Business (50 or fewer emp.)
Jan 12, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I am very satisfied using respon.io. easy to manage the team"
What do you like best about Respond.io?

many facilities provided. among platforms that help manage teams

What do you dislike about Respond.io?

improvements in terms of labels . create a label like whatapps

What problems is Respond.io solving and how is that benefiting you?

in terms of management team

Small Business (50 or fewer emp.)
Jan 03, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"A one stop solution for you business messaging needs"
What do you like best about Respond.io?

Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better manage and optimise our campaigns

What do you dislike about Respond.io?

I think the level of permissions on users could be improved to porvide more flexibilty.

What problems is Respond.io solving and how is that benefiting you?

How to manage lead responses to our campaigns and guage our agent's work efficiency. With the way Respond.io solves these two problems, we are able to get better conversions for our ads and pay our agents according to the work they put in.

Small Business (50 or fewer emp.)
Jan 01, 2024
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"It is incredible how the platform is 100% stable"
What do you like best about Respond.io?

All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great

What do you dislike about Respond.io?

The only thing I may not like is that it does not have WhatsApp QR

What problems is Respond.io solving and how is that benefiting you?

Unify all channels

Mid Market (51-1000 emp.)
Dec 28, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Customer Support of Respond.io"
What do you like best about Respond.io?

I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their service is excellent.

What do you dislike about Respond.io?

I dont think there is anything to dislike about Respond.io

What problems is Respond.io solving and how is that benefiting you?

I recently worked on integrating Respond.io API documentation with a different website, despite not being a developer and having limited knowledge of coding. The technical support team at Respond.io went above and beyond to assist me. They patiently guided me through understanding the API documentation, taught me everything I needed to know, and helped me configure it with the other website. I reached out for help continuously over three days, and they remained patient and attentive throughout. I am truly grateful for their unwavering support and expertise. This experience has undoubtedly elevated my opinion of Respond.io's exceptional customer service and technical assistance.

Small Business (50 or fewer emp.)
Dec 11, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Wonderful Platform"
What do you like best about Respond.io?

This is such a wonderful platform to grow my business. It's easy to understand and the support from the team is fantastic!! Thankyou to Respond.io!!

What do you dislike about Respond.io?

Nothing. There's nothing negative to say about Resond.io

What problems is Respond.io solving and how is that benefiting you?

I can do better marketing and therefore better the profit of my business

Small Business (50 or fewer emp.)
Dec 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"operação simples e eficiente"
What do you like best about Respond.io?

A simplicidade de criar um chatbot sem código, ficando acessível para qualquer pessoa. Além da possibilidade de adicionar tags e filtrar os clientes e fazer campanhas.

What do you dislike about Respond.io?

O que ainda acho um pouco ruim é iniciar uma conversa com o cliente.

What problems is Respond.io solving and how is that benefiting you?

Estamos reeestruturando o nosso atendimento de suporte e vendas, principalmente pelo WhatsApp e a forma rapida e simples que estamos fazendo isso encanta. Sem a necessidade de uma linha dee codigo.

Mid Market (51-1000 emp.)
Nov 24, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent experience"
What do you like best about Respond.io?

The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform

What do you dislike about Respond.io?

Sometimes the server is down and it crashes.

What problems is Respond.io solving and how is that benefiting you?

big number of clients request

Small Business (50 or fewer emp.)
Nov 20, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great support - great features"
What do you like best about Respond.io?

Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat.

What do you dislike about Respond.io?

email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread

What problems is Respond.io solving and how is that benefiting you?

We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create visiblity on all open communications with potential customers across our sales team. It greatly simplifies the communication with potential custoners via pre-configured message templates and allows smooth internal team handover & communication.

Small Business (50 or fewer emp.)
Nov 08, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Game changing software"
What do you like best about Respond.io?

The AI assist function! Setup was easy and their customer service is greaty!

What do you dislike about Respond.io?

No automatic AI chat bot - YET! Cant wait for this feature!

What problems is Respond.io solving and how is that benefiting you?

It allows me to give consistent feedack to my customers regarding our projects.

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Ferramente muito poderosa e pratica de se usar"
What do you like best about Respond.io?

A criação de fluxos automaticos de atendimento, e sua integração com inteligencia artificial, faz dela uma ferramente exetremamente versatil e poderosa no atendimento ao client.

What do you dislike about Respond.io?

Poderia existir um painel onde se pudesse realizar a edição ou exclusão das Tags criadas

What problems is Respond.io solving and how is that benefiting you?

Relaizando melhor a triagem de cliente com o fluxo automatico de atendimento.

Small Business (50 or fewer emp.)
Nov 06, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Awesome customer service and Great User interface"
What do you like best about Respond.io?

friendly Customer service, easy to usee

What do you dislike about Respond.io?

i hope responds.io has feature for CRMmm

What problems is Respond.io solving and how is that benefiting you?

i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards

Small Business (50 or fewer emp.)
Nov 04, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Fantastic"
What do you like best about Respond.io?

Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started.

What do you dislike about Respond.io?

There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps.

What problems is Respond.io solving and how is that benefiting you?

To follow up Clients. To blast offer. To apply quick bot response 24 hrs.

Mid Market (51-1000 emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"easy"
What do you like best about Respond.io?

user interface is very simple and easy to understand.

What do you dislike about Respond.io?

UI could get better in terms of aesthetic.

What problems is Respond.io solving and how is that benefiting you?

Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed.

Small Business (50 or fewer emp.)
Oct 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Works for the entire team!"
What do you like best about Respond.io?

Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time!

What do you dislike about Respond.io?

It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate.

What problems is Respond.io solving and how is that benefiting you?

Helps us to manage cross-channel communications and tasks.

Small Business (50 or fewer emp.)
Oct 19, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"I use Respond I.O on a daily basis, to communicate effectively with clients."
What do you like best about Respond.io?

I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses.

What do you dislike about Respond.io?

I would like to see the addition of a method, to delete messages, sent in error.

What problems is Respond.io solving and how is that benefiting you?

Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue.

Small Business (50 or fewer emp.)
Oct 18, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use, efficient and a saving grace for our business in terms client engagement and the sales."
What do you like best about Respond.io?

The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes.

What do you dislike about Respond.io?

Adding a contact could be made easy. I find it to be longer than it should.

What problems is Respond.io solving and how is that benefiting you?

Lead management, we can qualify a lot faster. Communicating to clients that are abroad, so it is borderless. Accessing various social media platforms to increase reachability of our leads.

Mid Market (51-1000 emp.)
Oct 11, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great Software"
What do you like best about Respond.io?

We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works

What do you dislike about Respond.io?

That the full AI is not implemented yet.

What problems is Respond.io solving and how is that benefiting you?

Consolidating out multiple channels of communication.

Small Business (50 or fewer emp.)
Oct 10, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to Use and Perfect Fit"
What do you like best about Respond.io?

Easy to Use | Perfect Fit for our lead generation process!!

What do you dislike about Respond.io?

restriction on the automated responces within our real estate lead gen process

What problems is Respond.io solving and how is that benefiting you?

Clearning Leads

Small Business (50 or fewer emp.)
Sep 23, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"quite complete experience"
What do you like best about Respond.io?

that respond works in desktop and in app

What do you dislike about Respond.io?

Prices in RESPOND and 360 DIALOG, is useful but expensive

What problems is Respond.io solving and how is that benefiting you?

Respond solve when massive people contact you by whatsapp,