Respond.io Reviews & Product Details

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

I wish they would include more workspaces.

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed. The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light.

It is very helpful in especially in this high technology times in which we are living.You need such platform to run your business to enhance quality contact and communication with your clients. The other good thing about Respond.io is that it can even do the work while you are available through the automated massages . I really appreciate this app

So far I got nothing to dislike about respond.io

It's solving the problem of poor communication between businesses and clients,so by the help of respond.io it's now becoming easier for us to communicate with clients without delays

Very easy to access with quick results. CRM has never been so easy. :)

So far, I can't think of any because it has consistently been delivering.

We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively.

One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue.

A bit expensive, but they offer great discounts to their loyal customers.

As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from.

Ease of linking channels and working directly on them, responsive and quick support team.

I can't pinpoint something specific as I am a new subscriber.

Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.

The best customer support and follow-up service on all platforms

Nothing all its very good to work with respond.io

Solve all communication problems between the company and the client

Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients

Sometimes it is slow loading all the options

your AI assistant

I love how they send me email notifications for messages I miss when chatting with a customer; that's always been very helpful :)

Sometimes I miss laptop notifications for new messages even though I have them tuned on.

Urgent messages from customers. Before respond.io, our customers only communicated with us via email and calls/texts, but since using respond.io, they can reach out to us urgently with respond.io, which has given us better customer relationship management.

I needed a software to control my service department, and we exclusively use WhatsApp. It was easier than I thought to set up the WhatsApp channel, and am loving how I can manage my team all in one place. The broadcast feature is great, as we can send mass messages to all our clients when needed. There are tons of features I haven't used yet, but even just having a place to manage WhatsApp communications has been well worth it for me. Also needed an app version so my agents can reply whereever they are.

Haven't found any issues I don't like yet.

Costumer support through WhatsApp. Repond.io gave us a platform to centralize these communications.

I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market.

At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use it, even though it is a little difficult, it is worth it, because it gives you a lot of freedom in programming the way you think is best.

Respond.io is help me improve the way that my team work, with the AI assist, my team do not have mistakes anymore and the way that the job is done improved.

When replying to messages with customers, we use the AI ​​feature which is very helpful so we can quickly respond to questions and input from customers

There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly

to make it easier to respond quickly to customers so as to increase effectiveness in work

The whatsapp intgration is great feature

the AI feature I don't know how to use it

having all our inbound channels in one place and connect them with our crm

It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customizedchanels, you name it. It has AI now and it had become the main customer support channel in our agency. Also its ease of use helps our team to be connected every single day.

I have Nothing worth mentioning at the moment.

Convenience for the customer since WhatsApp is the app most often used to communicate.

very easy to use all is the best app and use to used idont have any dislike about app

all is the best app and use to used idont have any dislike about app

All customers are communicated quickly, professionally, easily and responsivelyلا

Respond.io allowed us to reach all our customers through multiple channels in a truly effective way.

That it is not possible to loop or launch a workflow from another effectively

Unify communication channels with my clients

Tener el control y seguimiento de las conversaciones de Whatsapp

Su precio en dolares es algo costoso para los paises Latinoamericanos

Poder usar varias cuentas de whatsapp nos hace la vida mas facil porque el equipo comercial se tiene que enfocar en una sola herramienta.

Una de las mejores funciones que lo hace todo posible es su sistema de Workflows y la opción de conectarlos con cualquier otro sistema por API.

Una de las cosas que puede ser un punto en contra es que la creacion de workflows muy grandes el rendimiento de los recursos se ve afectado en lentitud de la pagina.

En el seguimiento de atencion al cliente, y esto nos permite detectar los fallos y pulir los protocolos establecidos por la compañia.

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

When you are on a chat and reassign it, you lose the view you're on.

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

it helps me contact with all my customer

all the chats appears to all the deparment

i cant see any problem need to be solved

It's remarkably easy to use, incredibly practical in a wide range of applications, and significantly smarter with its advanced AI support, making it a valuable tool for enhancing productivity and simplifying complex tasks.

I couldnt find a way to start conversation through whatsapp line and the other apps, if they can upgrade the theme in to more simple instead of complex it will be more easy to use.

We have several support accounts such as live chat, instagram, whatsapp, mesenger, and this application is gathering all this applications in to one page so it makes our job very easy.