Respond.io Reviews & Product Details

Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing.

They still dont have integration with Dialogflow CX, however they have with Dialogflow ES

Respond io makes the team be able to attend much more leads everyday with no hassle

Assign to user interface and workflow , graphic , support, update

Low users for the price , ram consuming App

Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

- Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process

Pricing model not that flexible for SMB.

Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful...

simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives.

Unified look and feel to our customers. Comments really a killer when it comes to team collaboration. Workflow help us automating almost all responses. We have a higher success rate now with customers.

+Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages

The price might little bit higher But totally worth it

Contacting with our client's + The bots help us to drive all important clients to us

Respond.io organize all social media client's conversation in one tool

First-time contact limit based plan. Plan change for new Monthly Active Contacts and impact our cost structure

Using one phone number for each WhatsApp operator didn't have one contact center. Remote contact with clients during the pandemic time, for example.

We use respond.io mainly for whatsapp customer service in our company. you can use also with other chat platforms but to be honest in america you usually need it for whatapp. Anyway what I like from this platform and is really hard to find is that they already have implemented the broadcast feature from whatsapp business, also you integrate your whatsapp twilio api (because it works with twilio) and vuala you will have a kind of intercom for whatsapp business. it will let you respond pretty easily when customer chat to your number and if you have a list of suscribed contact you can send a broadcast previously reviewed by whatsapp, also there is an automation feature for autoresponders (not sure if bots) if you use with several seats (customer agents) it will autoasign conversations so in my opinion is a really complete suite and easy to run.

There are still some features that are missing because they are still in development and my best guess is that the respond.io team it might be really small but still the features that are built right now are most useful. Actually as and example we were looking a software to use whatsapp business through twilio but we didn't want to build the chat and the broadcast feature we expected there were platforms to do it so respond.io was the most complete but not with the feature. We asked for the features throug mail and respond.io forums and depending on the people asking for the features is the priority and guess what? in a matter of 3 months they developed the feature. So even if they miss features they listen.

Having a whatsapp business number is headache if you are a limited startup in terms of coders. Usually the first step is to buy a whatsapp business number with twilio or another company who sells them; second problem you will use through apis there nothing built so or you find a platform that has all your requirements.... or you build your own platform (remember limited starup in terms of coders); third problem there ara ver few platforms out there that are really functional and if there are they will try to charge by user and no per monthly fee plus twilio fees. So in order to solve all this 3 problems is why we choose respond.io our team was already custom to work with intercom and respond.io is just as comfortable for our customer service area and they are building time to time new features plus you pay just a monthly fee for respond.io no per customers or sent messages which makes it affordable.

Ease of use, the platform is super easy to navigate with simple UI/UX. It doesn't take long to figure out how to use the platform - which means more time to get talking to customers straight away!

Nothing comes to mind at the moment. The option for calls would be nice.

Instead of having conversations across multiple tools we're now able to centralize them all in one platform, it's a lot more efficient and saves a bunch of time/confusion around switching applications.

I love that I can manage all the conversations from one place and assign my team to specific conversations.

Nothing that I can think of at the moment, I'll edit the review later if needed.

We no longer have crammed conversations spread around several tools.

Effective and effortless communication on all channels via instant messaging means.

There's nothing I can think of at the moment.

We can now manage conversations effectively rather than having to use multiple tools for commicanting.

being able to manage conversations with ease and sharing them with team members

haven't used it enough to find any big dislikes, but I'll update if needed

We no longer have crammed conversations spread around several tools.

It's a really innovative product, that's easy to use. They constantly monitoring user feedback and building on that. Their support team is simply amazing, always quick to help.

Sometimes new features take a long time to arrive.

We are building chatbots for hotels with the help of respond.io

1- Automation Capabilities : Respond.io offer a automation features,such as chatbots and automated responses. 2-CRM integrations : Integrations with customer relationship management system can be valuable 3-Customer Support : the customer support team of respond.io is very quick and the very helpful to solve out any issue very fast

1- Data Secuirty and Privacy : the data privacy and security is not to much secure in this platform . 2-Pricing : The costing of this platform is litle bit high in comprativily in other same platform 3-Customizations Consttraints : the customizations option in this platform is very limited .

respond.io have solving many challenges and offer benifits like its depend on its unique needs, goals ,and how effectively its integrates and utilizes the platform. its essential to evaluate how respond.io addresses your specific pain point and support bussiness objectives to determine the value its bring to your organisations .

1- Automation and Chatbots : its provides a chatbots and automations capabilities, allowing businesses to automate certain aspects of customer support and lead genrations 2-Collaboration and Team management : Respond.io facilitates team collaboration by allowing multiple team member to work together on customer conversations 3-Integration Capabilities : Respond.io integrates with various popular CRM system and third-party Applications , enabling user to synchronize customer data and streamline workflow

1- Chatbot Customizations Complexity : While Respond.io provides chatbot capabilities , some users have found the customizations process for chatbot response to be complex or time-consuming. 2-Integrations Limitations : While Respond.io offers integrations with various CRM systems and third-party applications,some user have expressed a desire for additional integrations option. 3- Pricing : Some user find the cost of Respond.io is relatively high in compared to other customer Communication platform .

Respond.io have solving some challenges and offer benifits such as streamlined communication, enhanced customer engagement , improved efficiency better team collaboration,data driven decision making and personalized customer experience

Its unified platform allows seamless communication across various platforms, ensuring prompt and consistent responses. The automation features and customizable chatbots are game-changers, enhancing productivity and customer engagement. With Respond.io, you'll conquer omnichannel support effortlessly.

The pricing can be quite high, especially for small businesses or startups with limited budgets.

It streamlines communication across platforms like WhatsApp, Facebook Messenger, and more

Team management through the platform to get a quick response to the customer and easy flow design made the best outcome towards my requirement. I also loved the user interference of the application and multiple Integrations.

Sometimes, I feel difficulty connecting to the flows, I've made changes but those don't get reflected as quickly. It made me wait for a bit long to sync. I hope it might be due to my network issue. Not sure :(

Multiple team responses, easy filtering, quick flow designs helped a lot to same my time to get the promotional business done. The pricing plan for this platform is also reseonable when compared to the other platforms.

What I love the most about this platform is that it allows me to communicate with my work team regardless of their preferred chat platform.

The business plan is a bit expensive. Maybe if they scaled it down a bit it would be much better.

It helps me avoid going into different platforms to communicate with my team and clients. This saves me a lot of time.

We integrate respond.io after using another service (jivochat). repond.io is extremely easy to use. In our case, integration with Twilio was in 2 simple steps. Its documentation is mature, and, when I don't find a solution there, chat support in my native language (Spanish) always solves my problems. Great job! And congrats :)

Business hours in my zone (Chile, South America) differ from business hours in respond.io-land. So, we need considerate it when we need help via chat.

Respond.io has been a functional WhatsApp interface for our customer service department. Before respond.io, our main contact was by telephone. Now is WhatsApp and other digital channels (Facebook, Instagram, Google Business). Our operators learned how to use the platform in a few days. Respond.io has made our communications with our clients more efficient.

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- Prompt response - They won't stop till they give you a solution or some conclusion

I wish if they support 1. html emails 2. Merging contacts through API

1. Using their API 2. Automation => wait for more than 7 days